Controlled Solutions Group Ltd

Controlled Solutions Group Ltd The premier security, training and consultancy specialist for live events. But we also recognize that diversity exists between the various audience profiles.

Company Profile

CES (formerly known as Special Projects Security) was founded in 1989 in direct response to the Governments call for improvements in safety at football grounds in the wake of the Hillsborough disaster and the ensuing Taylor Report. The company's first and now longest standing client is Manchester United Football Club. It was quickly realized however that the valuable lessons and principals learnt from managing large crowds at Old Trafford could be applied in other arenas and venues. Consequently CES began to expand its business to those areas where large crowds came together for the purposes of watching sport or entertainment, and where customer safety was the primary consideration. Consequently, we place great emphasis on the interpersonal skills of our staff to ensure that they are able to deliver the highest standards of customer care and service within our varying environments. The provision of highly trained, accredited and licensed safety and security personnel to the sports, leisure and entertainment industry still remains the 'core' business of the group through CES. However, that company has now grown from its original mission statement through the incorporation of Controlled Guarding Solutions to include the guarding of sports, leisure and ancillary facilities (including key holding services), and Controlled Training Solutions, providing recognized training and accredited qualifications.

We’re here at Oldham Library for their Jobs Fair this morning!
03/03/2026

We’re here at Oldham Library for their Jobs Fair this morning!

Huge thanks to Rob Coulthard and Judgement Index UK for running the latest CSG - Controlled Solutions Group Customer Ser...
24/02/2026

Huge thanks to Rob Coulthard and Judgement Index UK for running the latest CSG - Controlled Solutions Group Customer Service Training Course last week.
The feedback from the staff has been immense, taking them through insights and working practices to enhance their ability to interact with the general public in difficult environments.
Many CSG - Controlled Solutions Group staff are the first and last impression the general public will have of a venue or facility. Keeping the public and venue safe but also acting as an ambassador to our clients. We are seeing an uplift in influencer confrontation but at CSG - Controlled Solutions Group we aim to be able to deal with those interactions in a professional, mature manner.
At CSG - Controlled Solutions Group we take customer service extremely seriously. Our staff are there to provide that security presence but also to have those soft skills which are essential with brand protection.

*How to engage with the general public - CSG the first and last person will see or engage with at a venue/event
*Rapport building
*Understanding interpersonal skills
*How to understand and resolve a customer issue
*Recognise their contribution to the organisation's success - CSG providing a service as well a security provision
*Develop perception to put themselves in the customer's shoes
*Recognise customers' wants and expectations
*Apply effective communications and assertiveness

What a Busy start to the week, we were at Macclesfield FC Monday evening and over at Rochdale AFC Tuesday evening. Thank...
18/02/2026

What a Busy start to the week, we were at Macclesfield FC Monday evening and over at Rochdale AFC Tuesday evening.

Thank you to all staff who worked any or both of these fixtures! 👍

We were at Leigh Sports Village over the weekend, Friday night fixture for the Rugby and Sunday afternoon for the United...
18/02/2026

We were at Leigh Sports Village over the weekend, Friday night fixture for the Rugby and Sunday afternoon for the United ladies. Thank you to all staff who worked both of these fixtures.

Our March SIA Door Supervisor course will be Thursday 19th - 27th March. (Not including weekend) this will include EFAW....
11/02/2026

Our March SIA Door Supervisor course will be Thursday 19th - 27th March. (Not including weekend) this will include EFAW.

£350 for the full course, please note you will need to attend each of the 7days.

To book please contact Chris Cowell - chriscowell@csgsecurity.co.uk

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Jobs Fair here over at Rochdale Crown Oil Arena
11/02/2026

Jobs Fair here over at Rochdale Crown Oil Arena

Still a few places left for our upcoming EFAW and Door Supervisor Course. 12th-20th Feb (excluding weekends) £350 for th...
05/02/2026

Still a few places left for our upcoming EFAW and Door Supervisor Course. 12th-20th Feb (excluding weekends)

£350 for the full 7 days

Guaranteed work after successful completion and £100 back after completing 12x shifts at CSG.

January courses and a real pleasure to share operational knowledge and experience with the latest successful learners on...
28/01/2026

January courses and a real pleasure to share operational knowledge and experience with the latest successful learners on our 3 day EFAW and Level 2 SIA Door Supervisor Refresher course, our 7 day EFAW and Level 2 SIA Door Supervisor course, Level 2 Spectator Safety and some invaluable Level 2 Award in CitizenAID courses. Huge congratulations to all the learners, we had a fantastic mix, some new to the industry and others with over 15 years experience representing some of the most iconic clubs / nations in world sport.

CSG is the Premier Security, Training and Consultancy Specialist for Live Events. Our Mission is to protect brands and visitor experiences globally - www.csgsecurity.co.uk

We are proud to have a premier training centre for Highfield, AIM and Qualsafe Qualifications. We specialise in delivering training and assessing in the following areas:

SIA Door Supervisor and Door Supervisor Top-Up / Refresher, Level 2, 3 and 4 Spectator Safety, Emergency First Aid at Work / First Aid at Work, Level 2 CitizenAID and Level 2 Award Working as a CCTV Operator (Public Space Surveillance).

We have added new February 2026 dates for Level 2 Door Supervisor and Level 2 Door Supervisor Refresher courses.

These courses get filled up quickly - to enquire and book please contact me directly at ChrisCowell@csgsecurity.co.uk

Friday evening fixture for the under 18s Our QRT team are all smiles 👍
23/01/2026

Friday evening fixture for the under 18s
Our QRT team are all smiles 👍

We have 1 place available for our next SIA Door Supervisor which also includes Emergency First Aid at Work starting on M...
16/01/2026

We have 1 place available for our next SIA Door Supervisor which also includes Emergency First Aid at Work starting on Monday 19th Jan.

To book please contact Chris Cowell - chriscowell@csgsecurity.co.uk

Spaces available for our EFAW & Door Supervisor course starting on Thursday 12th February to Friday 20th February 2026 (...
13/01/2026

Spaces available for our EFAW & Door Supervisor course starting on Thursday 12th February to Friday 20th February 2026 (not including weekend)

£350 for the full course, please note you will need to attend each of the 7days.

To book please contact Chris Cowell - chriscowell@csgsecurity.co.uk

We have 5 places left on our EFAW & Door Supervisor Refresher course starting on Wednesday 14th January 2026 To book ple...
11/01/2026

We have 5 places left on our EFAW & Door Supervisor Refresher course starting on Wednesday 14th January 2026

To book please contact Chris Cowell - chriscowell@csgsecurity.co.uk

Address

Head Office: 4th Floor, City Point, 701 Chester Road
Manchester
M320RW

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

0161 868 8181

Website

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