A Wass Funeral Directors Ltd

A Wass Funeral Directors Ltd At A Wass Funeral Directors we offer a service providing all aspects of funeral care and arrangement Helping You In Your Time Of Need **

We're Here To Help You Every Step Of The Way ** Local Family Run Independant Funeral Directors.

In Sutton-in-Ashfield, we provide professional, caring funeral services. 💐 Our directors can visit your home, offering c...
05/09/2025

In Sutton-in-Ashfield, we provide professional, caring funeral services. 💐 Our directors can visit your home, offering comfort & guidance when you need it most.

03/09/2025

** JOB VACANCY **
FUNERAL ADMINISTRATOR & RECEPTIONIST

Pay From £12.50 an hour
Job type – Full Time - Permanent
Location - Sutton-in-Ashfield
Benefits - Company pension

FULL JOB DESCRIPTION
We are a local independent Funeral Directors operating in Sutton in Ashfield, Kirkby in Ashfield & Mansfield
Further information on our business and the services that we offer can be researched at www.awassfuneraldirectors.co.uk

Qualities we are looking for
• Essential to have GCSE Grade C/Level 4 or equivalent in English and Maths.
• A highly professional, presentable and approachable individual with exemplary communication skills, both on the phone and in person.
• An individual who has excellent time management skills; focused and thorough, detailed yet efficient in following through on tasks.
• Personable with the ability to show compassion and deal with potentially emotionally stressful situations.
• An effective team member who is flexible, can work accurately to deadlines and show initiative.
• Excellent, proven computer skills – Microsoft Word, Excel & Outlook and ideally Adobe InDesign (but training can be given)
• A good level of literacy and numeracy demonstrated through examination results.
• Experience in a previous administrative role and/or Receptionist.

In your role as Administrator & Receptionist you will be constantly switching between dealing with administrative tasks and dealing with bereaved clients (answering calls, advising on processes and procedures, meeting and greeting and showing families into the Chapel of Rest to view deceased). As such, your performance will be assessed as much in your ability to quickly build relationships with clients as to the actual accomplishment of administrative tasks. You will be required to co-ordinate closely with colleagues to ensure that Administrative tasks are completed accurately and efficiently. This position requires someone with a high degree of professionalism but who is genuine and warm in their nature. Working closely in a team, it can at times be physically as well as emotionally demanding job and you must be someone who is both efficient, focused and accurate to ensure that everything is done right first time, every time. Additionally there is a possibility of joining our call out rota.

Primary Roles of this position
• In your role as Office Administrator you will be responsible for using Microsoft Office, in house funeral software and accounts software to raise invoices, filing and ordering supplies.
• In your role as Office Receptionist you will be responsible for answering phone calls, dealing with face-to-face enquiries, giving clients advice on processes and procedures, scheduling appointments and showing families into the Chapel of Rest to see their loved ones.

Hours and location of work
As a full time member of staff you will be expected to work from 9:00am to 5:00pm on occasion you may be required to work in other offices as required and so therefore the ability to drive is a distinct advantage. In addition, you will be enrolled in a company pension scheme.
A permanent contract will be awarded following the successful completion of a six month trial period.

In reply please send a detailed & specific cover letter of application explaining why you believe that you are suitable for this position and what qualities you will bring to the business. This letter must be accompanied by a current Curriculum Vitae which demonstrates your skills and suitability for the position of ‘Administrator & Receptionist’ to paul.brown@wass-funeraldirectors.co.uk by Monday 15th September 2025

Important: Please be aware that applications which do not meet the requirements shown above will not be taken into account.

DIRECT MESSAGES ON HERE WILL NOT BE REPLIED TO. PLEASE EMAIL AS PER ABOVE.

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Address

204 Chesterfield Road South
Mansfield
NG197EJ

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