27/02/2026
Important Update About Our Appointment System
From Monday, we will be moving to a total triage model.
This change follows years of research and careful planning to ensure we improve access to appointments and provide the best possible care.
We have visited other GP practices locally and spoken to several nationally who are a similar size to us and use the same systems — all of whom have staff and patients who recommend this new approach.
Our goal is simple: to improve our appointments system so patients receive the right care, at the right time, from the right clinician.
We kindly ask everyone to:
• Keep an open mind as we introduce this new system
• Be patient and respectful to our staff, who are working incredibly hard to support you
• Please stop posting false or unverified information online
If you have any questions or concerns, please contact the practice directly so we can provide accurate information.
We will be publishing FAQs on our website after close of business today and will continue to update these over time.
Our staff and GP partners have invested significant time and effort into designing this system with patients in mind. We truly appreciate your support as we move forward together.
Thank you for your understanding.
