02/08/2024
Katherine Stickland is our Client Engagement Lead based in the UK -- get to know a bit about her and her role this .
🔆 What does your role involve?
It primarily focuses on meeting new and existing clients to understand their needs and signpost them to the right support. I'm also in Thrive's management team which involves planning, strategy and looking at long term goals. Besides that, I sometimes have the opportunity to represent Thrive at face-to-face events and exhibitions which is always fun!
🔆 What does a typical work day look like for you?
Some are more meeting dominant: this could be with new clients, Thrive colleagues to get their expert clinical input, or with our Ops Team to make sure that client requests are handed over well. Other days are down in the depths of systems and data, or writing detailed proposals. It’s a blend of behind the scenes organisation and planning, and front of house hosting, a balance I really enjoy!
🔆 What do you enjoy most about your role at Thrive?
I enjoy meeting new people, learning about their work, and making genuine connections, whether it's through providing an objective listening ear or chatting about holidays. This helps build trust and find common ground, so that it's more than just a client-provider relationship. I also love the flexibility of my role and recently worked remotely from beautiful Gloucestershire (see photo!) 🌳
🔆 Tell us something about yourself that most people don’t know?
I’m a socially agile introvert, love following the English Premier League (a Cherries fan), can swim pretty fast, and I’m more of a night owl than a morning lark! 🦉
