Moffat Medical Practice

25/02/2026

Our computer issues have now been resolved.

25/02/2026

Unfortunately we have computer issues this morning and are unable to access the appointment system. We are working to rectify this as quickly as possible. Please bear with us.

23/02/2026

1️⃣ week to go until eConsult is live!

eConsult begins at 07:00 on Monday 2nd March 2026.

We felt it would be useful to share some commonly asked questions from our drop-ins:

✅ I’ve tried clicking the link on the website, but it won’t work? – It won’t be live to click until Monday 2nd March

✅ Do I need to register for it? – No, you simply click the link, fill in your name and answer the questions

✅ Do I need to let you know I’ve filled it in? – No, it will come straight through to us. When you fill in the form, it will confirm to you it’s been sent and we have received it.

✅ Can I still use patient access to order prescriptions? – Yes, this will still work. eConsult is MUCH simpler to use than patient access.

✅ I don’t have a computer, but my phone has internet, can I use this? – Yes, you can access eConsult on your phone or computer. You can access it with WiFi or 3G/4G/5G

✅If my relative fills it in, will you call them or me? – This is up to you, it asks for both the person filling in the forms details and patient details and who you will like us to call. Your relative can fill it in from wherever for you, they don’t need to be with you.

🧑‍🧑‍🧒‍🧒 Please remember, if you can’t access the internet (on your phone/computer) and you have no friends/family that can fill in a form for you, please just call and our reception team will help – no one will be excluded from getting help – don’t worry!

19/02/2026

We are having issues with our telephone line this morning. We are on the phone to BT to try to fix this ASAP

08:30 - PHONES ARE NOW WORKING 😊 Thanks for your patience

17/02/2026

Reminder: Our Practice Will Close Early Tomorrow

We’ll be closed from 13:00 tomorrow, Wednesday 18th February so our team can take part in Protected Learning Time session.

If your medical issue is urgent and cannot wait until we reopen, please call 01387 241033.

We reopen as normal Thursday 19th at 08:00.

Thanks for your support!

16/02/2026

2️⃣ weeks to go until eConsult is live!

eConsult begins at 07:00 on Monday 2nd March.

ℹ️ Just a reminder that our next drop in session is on this Tuesday 17th 1400-16:00 – there are still spaces available to book.

❗️We’d just like to highlight that eConsult is totally separate to Patient Access (that is used to order medicines). You DO NOT need to register for eConsult, simply click the blue box on our website homepage from 2nd March

eConsult is a way to contact your own NHS GP practice online, for free, anywhere and anytime you have access to the internet, quickly and safely. eConsult is...

13/02/2026

Just over 2️⃣ weeks to go until eConsult is live!

eConsult begins at 07:00 on Monday 2nd March.

ℹ️ Just a reminder that our next drop in session is on this Tuesday 17th 1400-16:00 – there are still spaces available to book.

We felt it would be useful to share some commonly asked questions from our drop-ins:

✅ I’ve tried clicking the link on the website, but it won’t work? – It won’t be live to click until Monday 2nd March

✅ Do I need to register for it? – No, you simply click the link, fill in your name and answer the questions

✅ Do I need to let you know I’ve filled it in? – No, it will come straight through to us. When you fill in the form, it will confirm to you it’s been sent and we have received it.

✅ Can I still use patient access to order prescriptions? – Yes, this will still work. eConsult is MUCH simpler to use than patient access.

✅ I don’t have a computer, but my phone has internet, can I use this? – Yes, you can access eConsult on your phone or computer. You can access it with WiFi or 3G/4G/5G

✅If my relative fills it in, will you call them or me? – This is up to you, it asks for both the person filling in the forms details and patient details and who you will like us to call. Your relative can fill it in from wherever for you, they don’t need to be with you.

🧑‍🧑‍🧒‍🧒 Please remember, if you can’t access the internet (on your phone/computer) and you have no friends/family that can fill in a form for you, please just call and our reception team will help – no one will be excluded from getting help – don’t worry!

10/02/2026

⭐️ Practice training

All GP practices (including Moffat Medical Practice) in Upper Annandale will be closed from 13:00 next Wednesday 18th February for a Protected Learning Time session. We will re-open again at 08:00 on Thursday 19th.

This is to support whole team training to support our commitment to giving patients the best possible care. We encourage you to plan ahead similar to public holiday closures to ensure you have all medications you require during this period.

For URGENT matters that cannot wait until we re-open, please call 01387 241033

Thank you for your understanding

09/02/2026

ℹ️🖥️ Reminder - eConsult info drop in

We still have slots left for our eConsult info drop in tomorrow 14:00-16:00.

A member of our team will demonstrate how to fill in a form, helping you feel confident to fill one in. We hope the sessions reduce any worries and shows the benefits this new system will bring in convenience whilst ensuring safer, fairer, improved access.

For those who feel they may need some in person support (after reading FAQs/watching videos).

Please call reception to book

Please note these will be shared sessions with up to 6 people

06/02/2026

ℹ️🖥️ Reminder:

Our first eConsult drop in session is on Tuesday with slots between 14:00-16:00, for those who feel they may need some in person support (after reading FAQs/watching videos). There are still spaces left - please call reception to book

A member of our team will demonstrate how to fill in a form, helping you feel confident to fill one in. We hope the sessions reduce any worries and shows the benefits this new system will bring in improving convenience whilst ensuring safer, fairer, improved access.

Please note these will be shared sessions with up to 6 people

The link below summarises how to use eConsult:

Contact your own NHS GP practice online for free for medical or administrative requests. Find out how to use eConsult.

05/02/2026

‼️ National Co-codamol 30/500 shortage 💊

02/02/2026

⚠️ REMINDER ‼️

🖥️ Compulsory computer system update

A reminder that our surgery is have the compulsory NHS D+G computer system update tomorrow between 08:00-16:00 (see prev post).

Our doctors/ANP will only be able to see same day URGENT issues (but may take a little longer to be booked as one person will be required to do this manually with a written diary).

During this time, we will NOT be able to:

💊 Process prescriptions (EXCEPT emergency prescriptions required during urgent same day appointments which will required to be hand written e.g. antibiotics)

📆 Make routine appointments - until after the update is complete

📺 Our self check in screen will be turned off (as it won’t work whilst the computer system is down).

Thank you for your cooperation and patience during this essential upgrade 😌

** This is not related to our new eConsult system starting 2nd March**