Castle Gate Medical Practice

19/11/2025

💊Medication/Prescription Update 19/11/25💊

⭐️Patients that normally collect a paper prescription from Monmouth or Raglan- these should be ready to collect as normal after allowing the usual timeframe from ordering (48hours) however all of these prescriptions need to be collection from our Raglan Surgery.

⭐️Dispensing patients
We are working hard to keep on top of all the extra queries and prescriptions required for patients whom have had an interruption to their usual service, however normal service for our dispensing patients is also a priority♥️
We are working really hard to re dispense items damaged over the weekend and have a Monmouth “hub” collection set up in Raglan.
We are texting all our Monmouth patients when your prescriptions are ready in Raglan. If you need something urgently and haven’t had a text yet, please leave us a message on 01600 713353.

📞 We have taken over 500 messages on our voicemail over the last two days and are working hard to call or text you all back with updates. Please bare with us 💕♥️

💊Those that have prescriptions already at please keep up to date with indivisible correspondence from each.

Well & Superdrug are working hard to get deliveries out ASAP to all patients.
are working from their Newport branch 01633 252313 this number may be useful for patient queries.📞
01600 715955 as normal call with any prescription queries 📞

Boots are currently running a door service for collections, if you have had a text, your prescription should be ready.
They are aiming to be open 9:30-12:30 and then 2pm-5pm ( this may alter given the current circumstances)
You can contact them in the usual store number
01600 713119 (option 3 for Pharmacy💊)

‼️🚨Any patients that require medications urgently and have tried contacting their usual pharmacies 1st as above.
Please contact us directly on our voicemail 01600 713353 or call our Raglan branch directly 01291 690222📞📞

🥳We are working closely with Rossers Pharmacy (01600 713353) whom are doing a great job with extra interims as are other Pharmacies in the surrounding area to accommodate urgent requests.

The Pharmacy Teams in Monmouth are in constant contact and really doing as much as possible to keep communications open 📞

Lastly but not least
THANK YOU to all, who have offered help, given kind words and brought in multiple nice treats! It doesn’t go unnoticed. Staff everywhere are working longer/harder/extra to ensure we are meeting everyone’s needs💕💕💕💕

19/11/2025

Here’s where we are….
The mighty task of not only clearing our lovely building, but also finding new homes to keep services running. 💉💊👩🏼‍⚕️🩺🥼🩻👨‍⚕️🧑‍⚕️💻

✔️All patients should have a text/call if appointments/locations have changed

💊Please see separate posts re:medications/ prescriptions

♥️Please continue to support us and those that work closely with us during this difficult time

And many others ♥️💕

17/11/2025

We’ve got lots to do but we’re getting there.

We are in the process of setting up a temporary base in Monmouth. We will also be working on getting the surgery up and running.

We are asking that for now you continue to only get in touch for urgent medical care, we have got support from the health board for urgent requests.

If you have appointments booked we will be in touch with any changes including possible changes to the location of your appointment. Please keep an eye out for a text or call from us.

Thank you

17/11/2025

💊 💊 Medication/Prescription update 💊💊

The Pharmacy Team within CGMP will aim to give regular updates with information regarding prescription orders /collections and requests over the coming days/weeks so please share and /or advise others as appropriate. ✔️✔️

💊Although CGMP Monmouth is closed currently,
collections for dispensed medications will be available from our Raglan site in the interim. If you have already placed an order and would normally be collecting tomorrow, please leave us a message on 01600 713353 so we can ensure your medication wasn’t damaged during this period of adverse weather, thereafter one of our team will contact you back with a collection time if required ⏰ 💊

For urgent requests - 🚨 🚨🚨🚨
dispensing patients and non dispensing alike :-
Please also leave us a message on the above number, or on the NHS App, we have members within the team that will be manning both these requests throughout the day. ‼️

For our patients that usually use a community pharmacy that may in the interim be closed
and you require meds collection within the next 72 hours.
Again please leave us a message on
01600 713353, we will be taking these messages off throughout the day and calling or texting those back with regards collections or helping to signpost as appropriate. ✔️💊

We are in regular talks with all the community pharmacies and will be able to again update you all on how best to collect/ allocate/ signpost as the days and weeks unfold.✔️✔️☎️📲

Please bare with us all whilst we navigate a new way of working and deal with the increase workload .
We thank you all for your kindness and understanding. ♥️♥️♥️

16/11/2025

The main surgery site in Monmouth will be out of action for some time. Please do not contact us for routine issues. If you have an urgent clinical need call 111 or the surgery. People who have appointments tomorrow have been contacted today. We will contact patients with appointments from Tuesday onwards from tomorrow.

We will continue to update Facebook and our website.

Thank you

15/11/2025

Surgery has sadly flooded as have many other businesses and homes in Monmouth. We are working to ensure we can provide care next week from Raglan and will identify an alternative temporary site in Monmouth. If you have routine appointments booked with us for next week these are likely to be disrupted. Will update this page as soon as we know more.
Thank you.

10/11/2025

08/10/2025

**UPDATE** We're now back up and running, we may have some delays in answering so please be patient while we catch up. Thanks!
Good Morning
We are having some technical issues with our clinical systems this morning in Monmouth
Please bare with with us, if your call is not currently urgent, we kindly ask you ring us back once we have updated that everything is up and running.
Thank you for your patience
The CGMP team

04/10/2025

Over 900 patients at our vaccination clinic today having either flu, Covid or both. Thank you to all our staff who made it such a success. See you again tomorrow.

04/10/2025

Flu and Covid clinics.
These are running this weekend and next in Monmouth. We can be quite flexible with patients arriving earlier or later than their booked slot but please note, we are closed each day between 12:30 and 13:00.
Thank you.

19/09/2025

Flu & Covid vaccination update.

Our weekend clinics this year are the 4th/5th and 11th/12th of October. Due to a change in the way we are required to give out the appointments, letters and texts informing patients of their appointment day and time have still not been sent.

Please bear with us as we work with the relevant NHS bodies to get this resolved.

Eligible patients will receive letters/texts confirming the details for the vaccination weekends soon (hopefully next week).

We will continue to provide updates via this page and our website. Please pass this information on to anyone who you think might need it.

This year we are inviting:
For Covid - immunosuppressed patients and patients aged 75 and over.
For flu - at risk patients up to 64 years old, patients aged 65 and over and carers.

Thank you for your patience.
Castle Gate Medical Practice