Felton Surgery Patient Participation Group

26/11/2025

🆕 Update on the NPC Felton surgery refurbishment

We are pleased to share an update on the refurbishment of NPC Felton, including updated floor plans and a timeline, now available on our website. Click the link in the comments to read more.

Residents are invited to a drop-in session to find out more and ask questions:

📅 Monday 8 December
🕟 4:30pm – 6:30pm
📍 Felton Village Hall, Main Street, NE65 9NH

All are welcome to attend and learn more about the improvements planned for the surgery. This is a drop-in sessions so please just show up; there is no need to book ahead.

04/11/2025

Minutes of PPG meetings can be found by following this link....

Meet the PPG – NPC Site

Winter flu vaccinations: If you’ve received a text message from us to book your flu vaccine, it’s important to do it as soon as you can

04/11/2025

Minutes of the PPG meeting held on 14th October 2025 can be found on the surgery website, noticeboard, or via the link below.

Meet the PPG – NPC Site

Winter flu vaccinations: If you’ve received a text message from us to book your flu vaccine, it’s important to do it as soon as you can

26/10/2025

2-3-year-olds are eligible to receive their flu vaccine as a nasal spray from their GP practice.

Help protect your little ones from becoming seriously unwell this winter by getting them vaccinated against flu.

Parents or guardians will receive a text message with instructions on how to book an appointment at one of our flu clinics.

Thank you for helping us create a safe winter environment for everyone.

23/10/2025

Our practice is open for queries until 6.30pm. You can contact us right up until this time. This includes our online consultation tool, SystmConnect.

To help us respond as safely and effectively as possible, we kindly encourage you to get in touch earlier in the day whenever you can.

Contacting us before 5.00pm means that we’re more likely to be able to respond to you that day. The later in the day that you submit a request, the more likely it is that we may not be able to respond to it on that day.

If your request is urgent, please phone us rather than using SystmConnect. We aim to respond to SystmConnect requests within one working day.

We also understand that there may be times when you can’t contact us earlier in the day. For those instances, we will be open until 6.30pm.

17/09/2025

A reminder from the surgery....

A reminder to all patients that our practice is closed from 1.00pm today for training.

If you need to speak to the practice after this time, we have arranged for Vocare cover to be in place. Just call our usual phone number and you will be forwarded to the Vocare team who will help with your request.

We will be open from 8.00am tomorrow as usual.

Thank you for your understanding.

15/09/2025

Minutes from the PPG meeting held in July are available on the surgery website, or by following the link below....

15/09/2025

A message from the surgery.....

Our practice is closed from 1.00pm on Wednesday (17/09) for training.

If you need to speak to the practice after this time, we have arranged for Vocare cover to be in place. Just call our usual phone number and you will be forwarded to the Vocare team who will help with your request.
We will be open from 8.00am on Thursday as usual.

Training sessions like this help us improve the quality of care we deliver to patients.

Thank you for your understanding and we apologise for any inconvenience caused.

28/08/2025

If you’re eligible for the flu vaccine, it’s important that you get vaccinated to protect yourself and your loved ones from becoming unwell this winter.

You’ll be able to book an appointment once you have received a text message from us with a booking link. You’ll then be able to choose a date and time to attend one of our flu clinics.

By getting your flu vaccine with your NPC GP practice, you’ll be in a familiar environment with staff who know your healthcare history and who can support you to stay safe this winter.

To learn more about flu vaccinations, click the link in the comments 👇

25/08/2025

Introducing the Northumbria Patient Charter!

We’re excited to launch the Northumbria Patient Charter — our promise to patients, families, and carers about the quality of conversations and care they can expect from all of us.

What does the Charter include:

It’s a clear commitment to

Make NHS services easy to use — More choice over appointments, help prepare for appointments, and better care coordination to cut down unnecessary visits.
Plan care together — we should aim for the same clinician whenever possible, listen carefully to what matters most to patients, and make decisions together.
Agree what happens next — Give clear info about care, what to expect, and what to do if patients have concerns. Plus, share important details with everyone involved so patients only have to tell their story once.

Search “Northumbria Patient Charter” on our website to find out more or email Patient.Experience@northumbria-healthcare.nhs.uk

Or watch the video linked in the comments 👇

22/08/2025

£20m wasted on medicines

Medicines waste costs the NHS millions. That could fund life-saving care. Help by
ordering only what’s needed.

For more information visit reducemedicinewaste.co.uk

22/08/2025

📢 Important update – NPC Felton refurbishment works

As part of our planned refurbishment, investigatory works will be taking place at NPC Felton on Tuesday 26 and Wednesday 27 August.
✅ The practice will remain open throughout the works.
✅ Access to the building will be maintained at all times.

Patients may notice contractors on site and minor works being carried out inside the property. We’ll do our best to keep any disruption to a minimum.

Thank you for your understanding as we make improvements to your surgery.