Urgent Treatment Centre Lymington

03/09/2025

We’re thrilled to announce the official opening of our newly refurbished paediatric waiting area which is now a calm, engaging and neurodivergent-friendly space designed especially for children and young people.

The redesign features sensory toys, an infinity mirror, colourful murals and new seating, all in a quieter part of the UTC to reduce sensory noise. This space is all about comfort, distraction and creating a sense of safety for our young patients.

A huge thank you to Sign It for their support with graphics and to Lymington Rotary Club for funding the project. Our continual thanks, as ever, go to the very supportive Friends of the Hospital.

The space is dedicated to the memory of our much-loved colleague, Charlotte Bye, who inspired us all. We were delighted to have been joined by Charlotte's parents for the opening of the waiting area.

25/08/2025

August Bank Holiday Opening Hours

Need urgent care this bank holiday Monday? Lymington Urgent Treatment Centre will be open as usual from 8:00am – 9:00pm.

Our team will be here to help with urgent but non-life-threatening illnesses and injuries, so you can get the care you need, when you need it.

Please remember: For life-threatening emergencies, always call 999.

23/08/2025

Thank you Team UTC .

While many are enjoying the August bank holiday, our incredible healthcare teams were hard at work, supporting patients and lending a helping hand to those whose day isn’t going so well.

Your compassion, resilience and dedication shine brightest when people need you most. We’re truly grateful for every moment you spend making a difference in someone’s life.

You make us proud every single day but especially on days like these. Thank you for all that you do.

To anyone needing to visit us over the bank holiday weekend, we're open our usual times 8am – 9pm

We're likely to be very busy, so please ensure that you're using the right service before visiting - https://usetherightservice.com/ or call 111.

23/06/2025

It’s Armed Forces Week

At PHL Group, we’re proud to stand with our Armed Forces community, not just this week, but every week. As a Veteran Aware organisation and proud holders of the Defence Employer Recognition Scheme Silver Award, we’re committed to supporting veterans, reservists and their families.

From our veteran colleagues making a difference every day, to the initiatives we support across the UK thank you for your service, your skills and your continued dedication.

16/06/2025

WE’RE GOING FULL CIRCLE FOR MACMILLAN! 🚴‍♂️

On 26th June, Team PHL Group will be tackling the full loop of the Isle of Wight – that’s over 60 miles of hills, headwinds, and heroic amounts of jelly babies – all to raise money for Macmillan Cancer Support

If you saw our first post and thought, “I should probably donate…” this is your second (slightly guiltier) reminder 😅

Whether it’s £1 or £100, every donation helps us go that extra mile – and gives the team an excuse to wear Lycra in public.

👏 Give a hand to our brave cyclists Ross Brand, Remus Manole, Nick Jones, Grant Paul-Florence, Chris Brand, Sally Parsons, Andrew Ross, Deborah Lloyd, Theresa Bull, Lee Pinhorn and Pete!

👉 Show your support here:

Help PHL Group raise money to support Macmillan Cancer Support

12/06/2025

🚨 Thinking of visiting the Urgent Treatment Centre? 🚨

⏱ Help us help you faster — make sure you’re getting the right care, from the right place, at the right time.

💻 Check NHS 111 online or call 111 before visiting: they can direct you to the most appropriate service.

11/06/2025

It's Men’s Health Week this week and the theme is Shoulder to Shoulder – Connecting for Health' and we’re standing shoulder to shoulder to shine a light on men’s health and the power of connection.

Whether it’s a quick check-in with a mate, booking that overdue appointment, or simply opening up about how you’re feeling, connecting can save lives.

At PHL Group, we’re proud to support the physical and mental health of men in our teams, our services, and our communities.

Let’s keep talking, keep supporting, and keep showing up for each other.

10/06/2025

We’re proud to share that PHL Group has acquired the trading subsidiaries of Totally PLC. The acquisition includes elective care and corporate wellbeing subsidiaries through a share sale, and the simultaneous purchase of the business and assets of the urgent care division.

This strategic move brings together two respected healthcare providers with a shared commitment to high-quality, compassionate care.

✅ Local NHS services continue uninterrupted
✅ Patients will still see the same trusted teams
✅ Over 600 healthcare jobs have been safeguarded

Working closely with NHS England, local trusts and commissioners, we’ve ensured a smooth transition with no disruption to patient care.

Find out more about what this means for patients and partners 👉 https://phlgroup.co.uk/phl-group-acquires-the-trading-subsidiaries-of-totally-plc/

04/06/2025

Happy Tick Season!

Ticks are small, spider-like creatures which feed on the blood of birds and mammals, including humans. They are common in the New Forest and can be found anywhere outdoors, such as grassy or wooded areas.

Ticks do not need to be removed by a healthcare professional as it is usually straight forward and easy to do...

Here’s what to do if you are bitten by a tick...
1 The best way to remove a tick is with a pair of fine-tipped tweezers or a tick removal tool
2 Grasp the tick as close to the skin as possible
3 Pull upwards, slowly and firmly. Don’t worry if the head remains in, as any left-over parts of the tick will be expelled by the skin
4 Clean the bite area with antibacterial wash/soap and water and monitor it for 6-8 weeks for any changes.

For more information go to:
https://lymingtonutc.nhs.uk/wp-content/uploads/2023/11/PHL_LYM_UTC_TICK_BITE_A4_1.pdf

15/05/2025

The UTC is experiencing exceptionally high number of patients visiting our service, but we're please to report that we're continuing to delivery outstanding care the everyone who walks through our doors.

- 99.03% of patients seen in less than 15 mins
- 94.82% of patients seen within 2 hours
- 95.85% patients in UTC less than 4 hours

The team saw 3310 people attending the UTC in April 2025.

Well done team!

If you need to visit the UTC, please take a minute to check that the UTC is the right place for your injury or illness - https://usetherightservice.com/

13/05/2025

On International Nurses Day yesterday, some of our incredible PHL Group nurses had the honour of attending the Florence Nightingale Foundation Commemoration Service at Westminster Abbey.

Held annually on this special day, the service celebrates the legacy of Florence Nightingale and recognises the dedication, compassion, and impact of nurses everywhere.

It was a powerful reminder of the vital role nurses play in delivering safe, brilliant care – something we see every day across PHL Group.

To all our nurses: thank you. We are so proud of you.

10/05/2025

PHL Group CEO Ross Brand and Auriol Cleaning Services Director Nick Jones were out early on the recent Bank Holiday Monday getting some miles in training for the PHL Round The Island Charity Ride in aid of Macmillan Cancer Support, when they happened across Dr Ann Carey and Driver Michael McDonald coming to the end of their home visiting night shift in Waterlooville.

A busy night for the team but not too busy to pose for a picture with Ross & Nick!

Please give generously to our charity of the year via https://www.justgiving.com/team/roundtheisland2025