01/04/2026
We’ve shared an important update on our website about how we can all help reduce costs across the NHS 👇
https://www.wphc.org.uk/2026/04/01/helping-the-nhs-save-money-please-use-the-nhs-app/
📱 In recent years, the cost of sending text messages has increased significantly.
💷 This means less money available for frontline care and seeing patients.
👉 Last year alone, we sent 25,978 SMS messages.
We’re encouraging patients to use the NHS App so we can send messages free of charge and the NHS can divert the money into getting patients seen.
📊 Did you know?
• 56.5% of our patients have downloaded the app
• BUT 39.3% have notifications turned OFF
• This means many patients aren’t receiving messages we send via the app which converts to an SMS message after 1 hour.
✅ What you can do:
• Download the NHS App
• Turn your notifications ON
• Use it for messages, prescriptions, and appointments
We understand that online access isn’t for everyone — and that’s absolutely fine. We will always continue to support patients in the way that works best for them.
Every small change helps 💚
Together we can save NHS resources and support better patient care.