West Road Medical Centre

17/09/2025

You might be eligible for free NHS prescriptions and dental treatment through the NHS Low Income Scheme.

Find out more: www.nhsbsa.nhs.uk/hc1

15/09/2025

Can you claim free NHS prescriptions?

Use the NHS eligibility checker to find out what help you can get at
www.nhsbsa.nhs.uk/check

It usually takes only three minutes to check.

12/09/2025

There is an MND Adult Bereavement Support Group running on the first Wednesday of every month, 5pm - 7pm.

It is a welcoming space for anyone bereaved by MND, whether recent or up to 2 years, to come together and support one another.

MND Association

11/09/2025

Eligible people can now receive cervical screening invitations and reminders via the NHS App.

To get these, please download the NHS App and make sure your notifications are switched on. Find out more https://www.nhs.uk/nhs-app

If you don’t wish to use the App, the NHS will attempt to contact you by text message or letter so, don’t worry, you won’t miss an invitation. From July 2025, most people who test HPV negative, will receive an invitation in 5 years’ time, instead of 3

10/09/2025

Protect your child's health – measles can be serious.

The MMR vaccine is safe, and protects against measles, mumps and rubella. Children need two doses – the first at 12 months, and the second at 3 years and 4 months. *

✅ Vaccination not only keeps your child safe but also helps protect others around them.

Not sure if your child is up to date? Check their red book or get in touch with your GP.

It’s never too late to catch up. Let’s keep our children healthy and thriving.

Protect your child's health. Measles can be serious.The MMR vaccine is safe, effective and protects against measles, mumps and rubella. Children need two dos...

05/09/2025

In August last month, 271 people didn't attend their booked appointments!

Appointments can be cancelled via NHS App, by phoning the practice and we've recently introduced a cancellation link in our sms appointment confirmation and reminders that we send. It couldn't be easier to cancel appointments and allow someone else to book in.

If you can't make your appointment for any reason, please make sure you cancel ahead of time so someone else can be seen.

Thank you

04/09/2025

There is a St Martins Breast Feeding Group tomorrow at 10am. These groups are for families living in Newcastle and are relaxed, informal and friendly. Sessions run every week, both virtually and in person.

If you are interesting in attending a session, please contact Healthworks on 07826531575 😊

03/09/2025

If you’re 54 to 74, the NHS will send you a testing kit.
Catching bowel cancer early reduces your chances of getting seriously ill from it. So, don’t just leave it in the back of a drawer - send it back today.

Find out more: nhs.uk/bowel

25/08/2025

Do you know about the NHS Friends and Family test? 🤔

The NHS Friends and Family Test (FFT) is an important tool to help people who use NHS services have the opportunity to provide feedback on their experience.

The FFT was created to understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.

Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services. You usually receive the FFT after we have provided a service via text message.

This is not the only way you can submit feedback, you can also complete a feedback form. Ask at reception if you cannot find a feedback form and you want to give feedback.

You can find out more about the FFT here: https://www.nhs.uk/using-the-nhs/about-the-nhs/friends-and-family-test-fft/

This short animated film explains how people who use NHS services can give feedback on their experience of care and treatment by using the NHS Friends and Fa...

22/08/2025

Do you know the symptoms of ovarian cancer? The main symptoms include a bloated tummy, tummy pain, needing to wee more and always feeling full.

Contact your GP if you are worried.

Find out more on the NHS website: https://www.nhs.uk/conditions/ovarian-cancer/

21/08/2025

If you would like to submit feedback to the surgery regarding your experiences, there are a few ways to do this.

😊 We have a feedback form available in the surgery waiting room, or you can request a feedback form via our friendly reception team.

☎️You can contact us to discuss your experiences via telephone, just call 0191 282 2890!

📩 You can send us an email at west.road@nhs.net

We value and take patient feedback very seriously, and we are committed to both seeking and acting on feedback received.

Each month, the practice collects responses from the friends and family test results and from feedback forms provided in the surgery and after appointments. The results are collated each month and you can view the latest results below as well as download reports from previous months.

###### Information about the doctors surgery opening hours, appointments, online prescriptions, health information and much more

20/08/2025

In July last month, 319 people didn't attend their booked appointments!

Appointments can be cancelled via NHS App, by phoning the practice and we've recently introduced a cancellation link in our sms appointment confirmation and reminders that we send. It couldn't be easier to cancel appointments and allow someone else to book in.

If you can't make your appointment for any reason, please make sure you cancel ahead of time so someone else can be seen.

Thank you