Parkway Medical Group

Parkway Medical Group We will take steps to promote good health and we are committed to giving patients the best possible service. This will be achieved by working together

Parkway Medical Group aims to provide the highest quality primary health care to our patients and we believe this is achieved by having multidisciplinary team members with continuous evaluation of its care.

If anyone is free this morning please feel free to join us for a minute silence at 11am
11/11/2025

If anyone is free this morning please feel free to join us for a minute silence at 11am

27/10/2025

⚠️ Limited stock remaining!
Protect yourself this winter and pop in for your flu jab! 🛡️
📍 Drop-in: 8:30am-12:00pm & 1:00pm-3:00pm all week
No appointment needed. Check eligibility on arrival!

24/10/2025

We have some last minute flu vaccine appointments today. Availability is limited and we do expect these appointments to fill up fast. If you’d like to book one or check your eligibility please contact the practice on 0191 267 1773
💉

Notice: Roadworks on Hillhead ParkwayPlease be aware that the highlighted section of Hillhead Parkway will be resurfaced...
20/10/2025

Notice: Roadworks on Hillhead Parkway

Please be aware that the highlighted section of Hillhead Parkway will be resurfaced from Sunday 26th October to Thursday 30th October.

📅 Schedule:
• Sunday 26th – Thursday 30th October
• Working hours: 8:30 AM – 4:30 PM daily
• Wednesday 29th October: Work will take place 7:00 PM – Midnight

🚧 Traffic information:
Road closures, diversions, and temporary traffic lights will be in place during this period.

🕒 For patients with appointments:
Please allow extra time for your journey as delays are expected.

Thank you for your understanding and cooperation.

16/10/2025

🚨 IMPORTANT NOTICE – DO NOT USE eCONSULT FOR EMERGENCIES 🚨
If you are experiencing a serious or life-threatening medical issue, DO NOT submit an eConsult. Please call 999 immediately.
The following symptoms or situations require urgent emergency care:
❗ Signs of a heart attack – chest pain like a very tight band, heavy weight, or squeezing in the centre of your chest, or pain that moves to your jaw, neck, or down your left arm
❗ Signs of a stroke – face drooping on one side, inability to lift both arms, slurred speech, or numbness/weakness on one side of your body
❗ Severe difficulty breathing – gasping, unable to speak in full sentences, choking, or lips turning blue
❗ Heavy bleeding that won’t stop – serious bleeding from any part of the body
❗ Severe injuries – such as deep cuts or injuries from a serious accident
❗ Poisoning – ingestion of harmful substances (e.g. medicines, batteries, or chemicals)
❗ Seizure (fit) – someone is unconscious or actively shaking due to a seizure
These are medical emergencies and need immediate attention.
Please help us keep eConsult available for non-urgent issues.
Thank you for your understanding and cooperation.

Please see the information about the NHS Jewish BRCA screening programme for your free test kit Parkway Medical Group 💙
14/10/2025

Please see the information about the NHS Jewish BRCA screening programme for your free test kit

Parkway Medical Group 💙

10/10/2025

The practice is now starting to do contraceptive implant insertions, removals and replacements. We have our first clinic on the 14th October with limited availability left. For more information please contact the surgery

✨ Thank you to all of our patients who took part in the recent survey ✨We’re delighted to share that our reception team ...
26/09/2025

✨ Thank you to all of our patients who took part in the recent survey ✨

We’re delighted to share that our reception team have been voted the 3rd most helpful receptionists in all of Newcastle. 🥉

This is a fantastic result, and we couldn’t be prouder of our team for the kindness, patience, and professionalism they show every single day. A huge well done to our wonderful reception staff, and thank you again to everyone who took the time to give feedback. 💙

25/09/2025

We totally understand the frustration around access. It’s something we’re constantly working on.
In fact, just last month, we welcomed three new GP registrars to the team. That brings us to a total of 11 GPs (3 partners, 5 salaried GPs, and 3 registrars) All of whom see patients.
Over the past 30 days, we’ve delivered:
1,422 face-to-face GP appointments
120 telephone consultations
112 home visits
92 eConsultations..and somehow, we still had 90 patients not attend their booked appointments. (Yes, some of them were same-day GP slots others were nurses appointments)
We know access is a hot topic, that’s why we’ve continued to offer even more for our patients:
Minor surgery ✂️
Steroid injections 💉
Soon: coil & implant fittings/removals 🔄
And through our PCN, we also offer:
Saturday appointments
First Contact Physio & Mental Health
Access to counsellors
A dedicated frailty team for housebound patients
To name a few.
We’re also proud to support innovation through pilot schemes like FibroScan with the Freeman Hospital, helping detect liver issues early.
So, are we offering more? Absolutely.
Are we increasing capacity? Yes.
Are we doing it all while staying committed to patient care and balancing clinical time wisely? You bet.
We’re constantly looking for ways to improve, but when appointments go unused due to no-shows, it affects everyone. We’ve put in policies, same-day booking systems, text reminders, yet the issue continues.
We promise we’re listening, we’re adapting, and we’re always striving to serve better.

24/09/2025

We will be offering contraceptive implants and coil fittings in the near future. Please contact the surgery to book a GP appointment to discuss

12/09/2025

‼️ IMPORTANT NOTICE ‼️

Today alone, we had 8 missed appointments where patients did not attend and did not let us know. This added up to 2 hours of lost clinical time 1 hour with doctors and 1 hour with nurses.

We have a text message reminder service in place to help reduce missed appointments. Please ensure we have your up-to-date mobile number on record so you can receive these reminders.

If you are unable to attend an appointment, we kindly ask that you let us know as soon as possible. This allows us to offer the slot to another patient who may need it.

Please also note that our GP appointments are booked on the same day to help improve access.

Missed appointments have a serious impact on the care we can provide. Your support makes a real difference.

Address

Chapel House Primary Care Centre, Hillhead Parkway
Newcastle Upon Tyne
NE51LJ

Opening Hours

Monday 8:30am - 8pm
Tuesday 8:30am - 6pm
Wednesday 8:30am - 6pm
Thursday 8:30am - 8pm
Friday 8:30am - 6pm

Telephone

+441912671773

Website

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