What are the opening hours?

Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

SureCare Newcastle & North Tyneside

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SureCare Newcastle & North Tyneside

Delivering exceptional home care services across Northumberland, Newcastle, and North Tyneside. How can we assist you or your loved ones today?

Our dedicated team is here to provide bespoke & compassionate support tailored to your individual Choices. We aim to provide care, assistance and support in ways that have positive outcomes for all of our clients, whilst promoting and encouraging their active participation. We regularly review the support provided to our clients to ensure that we are successfully meeting their needs and achieving their aims and objectives. We encourage feedback from our clients, their relatives, friends and representatives. We aim to provide a tailor made package of care and support that contributes to the overall health and well-being of its clients, whilst incorporating individual needs, wishes and preferences. We will work in partnership with other services and health professionals, to support our clients in maximising their full potential by promoting independence and, wherever possible, participation within our local community. Before we can deliver services and in order to meet our client’s needs, we ensure that a full care needs assessment is completed by our experienced staff and a detailed plan of care is agreed. We ensure that our clients’ needs are thoroughly re-assessed as often as required to ensure that the care and support provided has the flexibility to respond to any change of needs. Our rigorous recruitment and in-house training procedure ensures we continuously provide the highest calibre of staff. Our staff are regularly monitored and supported in their role, and career progression and development is encouraged throughout. Our Vision
To be recognised as the leading trusted provider of high quality care and support services to those in need of help and care for any reason. Our Mission
To consistently provide our clients, with the highest quality of tailor made, person centred care and support services, enabling them to maintain their dignity and independence and improve their overall health, wellbeing and quality of life. Our Values
We provide a Community of Care Services for Life’s journey. Our values are what we care about the most: Independence, Respect, Dignity, Trust, Reliability and Commitment.

21/01/2026

At SureCare, our team is trained in specialist Dementia Care, supporting older adults with compassion, patience and understanding 🧠

We focus on routines, safety, meaningful activity and comforting companionship 💙

Learn more here:
https://surecare.co.uk/care-services/dementia-care/

19/01/2026

is a reminder that a simple chat over a warm drink can make a huge difference ☕

Winter can be an isolating time for many older adults.

A phone call, a doorstep visit or a shared cuppa can brighten their whole day 🌟

Reach out, check in, and let someone know you’re thinking of them 💛

16/01/2026

January can feel a little heavy after the busy festive season, especially for older adults ❄️

Here are some simple ways to help beat the January blues:

• Keep a regular routine
• Get outside for fresh air, even briefly
• Stay connected with friends, family or carers
• Eat warm, nourishing meals

If you or a loved one need extra support this winter, we’re here to help 💙

15/01/2026

Home care includes…

✔ Help with washing, dressing & personal care
✔ Preparing warm meals
✔ Tidying, laundry & household support
✔ Friendly companionship
✔ Medication prompts

Everything your loved one needs to feel supported at home this winter ❄️💙

Learn more about our services here:
https://surecare.co.uk/care-services/

13/01/2026

Tag a care worker who always brightens your day! 💙

Let’s fill the comments with appreciation for the amazing people bringing comfort, support and smiles to our community every day.

Who deserves a little love today?👇

12/01/2026

Looking for a fresh start that feels right? 💙

Join SureCare and begin a career filled with purpose, kindness and real connection 🤝

If you’re compassionate, reliable and ready for something more meaningful, we’d love to welcome you.

Apply today: https://surecare.co.uk/careers/

11/01/2026

Today is International Thank You Day, and we want to shine a light on the incredible people who make SureCare what it is, our amazing care workers 💙✨

Thank you for your kindness, your patience, your resilience and the comfort you bring to every home you visit 🏡

You make a difference every single day 🌟

09/01/2026

Does SureCare have both male and female staff?

Yes, our care staff team is made up of male and female staff 💙

If you have a preference over the gender of your day-to-day care workers we are committed to meeting this where staffing allows! 🏡

Read more of our FAQs here: https://surecare.co.uk/faq/

07/01/2026

We’re proud to share another wonderful review! ⭐

Thank you to our fantastic team for making a real difference every day 💙

And thank you to our clients and their loved ones for trusting us 🏡

Read more of our reviews here: https://surecare.co.uk/

03/01/2026

The festive season can be joyful, but also exhausting for family carers ✨

If you need time to reset, recharge or simply catch up on life, our Respite Care service is here to help 🔋

We’ll support your loved one with kindness and confidence, while you take the break you deserve 💙

Learn more here:
https://surecare.co.uk/care-services/respite-care/

01/01/2026

Happy New Year! 🥳

If you’re ready for a fresh start, why not make this the year you do something truly meaningful?

Join SureCare and start 2025 with purpose, compassion and a career that changes lives, including yours 💙

Apply today: https://surecare.co.uk/

31/12/2025

As we say goodbye to 2025, we’re grateful for the care, compassion and community we’ve shared this year 🏡💙

Thank you to our incredible teams, clients and families for being part of the SureCare family.

Here’s to a bright and hopeful 2026 ✨

Address

The Grainger Suite, Dobson House, Regent Centre, Gosforth
Newcastle Upon Tyne
NE33PF

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+441916911044

Website

https://www.surecare.co.uk/newcastle/

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Our Story

SureCare Newcastle & North Tyneside is a family run home care provider.

SureCare Newcastle & North Tyneside’s objective is to improve the quality of life for individuals and families who require our help, by enabling them to live independent and fulfilled lives in the comfort of their own homes for as long as it is safe and practical to do so.

SureCare Newcastle & North Tyneside aim to provide a tailored package of care and support, that contributes to the health and wellbeing of our service users incorporating their individual needs, preferences and personal goals.

Before SureCare Newcastle & North Tyneside can deliver any services, a full care needs assessment is completed by our experienced staff and a detailed plan of care agreed upon with the relevant individuals. We regularly review the care and support provided to ensure it has the flexibility to respond to any change of needs or personal requirements.