Grosvenor Physiotherapy Clinic

08/09/2022

Incredibly sad this evening on the news of the loss of our beautiful and much loved Queen. Rest in peace.

05/02/2022

16/01/2022

There is a lot we do not know about tendinopathy, but there are some inalienable truths that you should know as a clinician and patient...

21/03/2021

you know who you are!🤣🤣

02/02/2021

All staff have had their first vaccination. Very grateful to West Suffolk

07/01/2021

Clinical Secretary Job Description:
Supports physiotherapist staff by: screening and sorting mail, documents, and telephone calls; scheduling patient appointments and arranging referrals; billing patients and third-party payers; preparing reports and correspondence; maintaining office files and confidential patient records.

Pay and Hours:
£8.72 per hour
09:30 – 15-30 Tues – Friday (can be flexible and/or part time)

Duties:
• Represents physiotherapist by screening incoming telephone calls; recording and transmitting messages; scheduling and welcoming scheduled patients and visitors. Screening unscheduled patients and visitors.
• Ensures physiotherapist productivity by maintaining calendars and patient diary.
• Prepares medical reports and summaries,manuscripts, and correspondence.
• Files and maintains patient records.
• Generates revenues by completing direct patient and third-party billing; initiating collection calls and reminders.
• Secures information by completing database back-ups and appropriately destroying records.
• Maintains patient confidence and protects operations by keeping information confidential.
• Maintains office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt.
• Keeps office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains quality results by following and enforcing standards.
• Enhances physiotherapist office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Required Skills
• Excellent Verbal and Written Communication Skills
• Confident and Friendly Customer Service
• Good Time Management, Scheduling,& Organisational Skills
• Telephone&Email Competence
• Typing & PC Proficiency

05/01/2021

Coronavirus cases are rising rapidly across the country. Find out what you can and cannot do.

05/01/2021

Health services in all sectors can continue to operate subject to observing safety advice (www.gov.uk)

Based on this guidance we will remain open during this lockdown to support our patients including face to face where appropriate. We continue to encourage the at risk population and non urgent cases to not attend face to face and use our virtual services where possible. For face to face consults we will continue to wear recommended ppe and have reduced patient numbers to ensure time for cleaning between patients. Stay safe, Ed

10/11/2020

Positive post about the profession

Across a race weekend, physiotherapist Angela Cullen is a near-constant presence at the side of her charge Lewis Hamilton – a fact which has earned her cult status among some F1 fans. And standing on the brink of his seventh championship, Hamilton has hailed the relationship the pair enjoy as “t...

02/11/2020

“ The chartered society of physiotherapy is keen to reassure members and patients that physiotherapy services across the UK can remain open no matter what level of lockdown restrictions their area is subject to. This includes private and independent sectors”

Based on the current guidance from public health England and our governing body Grosvenor Physiotherapy Clinic will remain open during the second national lockdown.

We have had increasing numbers of patients coming through the clinic since the first lockdown who have been unable to access NHS services or had delays on elective procedures for painful conditions. Sadly we have also seen an increase in people attending with more serious conditions, perhaps through difficulties accessing GP services. As such we feel it is important to remain open as long as we are allowed to be, to support the local community and the NHS.

We have in place several measures to help reduce the risk of virus transmission. We triage and screen our patients remotely before agreeing to face to face consults. We have reduced our available appointments by 50%, allowing time for cleaning of surfaces and airing of the room between patients and our physios wear the recommended PPE for each face to face contact. For those clients who are unable to attend face to face we can offer remote consultations over the phone or video call with online exercise resources and self treatment advice.

We are here to help, good luck to all.

Sincerely

Ed Stephens
Director, Grosvenor Physiotherapy Clinic.