12/01/2026
From January 2026, to make access fairer, safer and more efficient, all patient requests will be reviewed by a GP before we book an appointment.
This ensures you are directed to the right person, at the right time, based on your clinical need, and reduces the need to telephone the practice at 8am.
🌐 How to Request Help: You can contact us in three ways: 😊
1. Online Request💻(Preferred method) complete the online consultation form (e-consult) via our secure practice website peasewaymedicalcentre.co.uk
You can submit the following requests:
• Non-Urgent medical queries
• New symptoms (but not life threatening)
• Ongoing health concerns
• Medication queries
• Fit note requests (new and extensions)
• All administration requests
A GP will review the online consultation the same day
2. Telephone ☎️📱
If you cannot access the online form, please call us.
Our reception team will assist and help complete the same form with you over the phone, if you are having difficulties.
3. Walk-In 🚶➡️🚶🏼♀️➡️
You could visit the practice during our core open hours. Reception staff will be able to assist you in completing the same form, if you are having difficulties.
Please Note: you may not be seen immediately, as all requests must go through a clinical review process by a GP first.
🩺 What Happens After You Submit a Request?
A GP will assess your clinical need that day and will respond that day. If an appointment at the surgery is required, you will be offered one, with one of our clinical team (GP, Registrar or Nurse Practitioner).
You may receive:
• A same-day urgent face to face, or telephone appointment
• A routine face to face or telephone appointment
• Advice or prescribed treatment from our practice Pharmacist
• Referral into Mental Health or Social Prescribing teams
• Community pharmacy advice via Pharmacy First scheme
• Self-care guidance information
• Written advice
• An administration response (fit note, results, prescriptions)
You may be contacted by telephone or receive an SMS message from our administration team – Please check your phone for replies ❗ If you do not respond you may be asked to re submit your original request.
💬 Why Are We Changing?
• Prioritise urgent issues quickly
• Reduce waiting times and call queues
• Ensure the right clinician handles your request
• Make access fair for all patients
• Offer more choice of consultation type
It also allows our wider clinical team (Nurse Practitioners, Pharmacists, Mental Health workers, Social Prescribers) to take on tasks they are trained for, freeing GP appointments for those who need them more.
Not Confident Online?
You can call or come into the practice and our reception team will help you complete the form if you are having difficulties. No patient will be disadvantaged.
📅 When Will you Get a Response?
• All clinical requests are reviewed the same working day and will be responded that day.
• Urgent needs will be prioritised.
• Non-urgent problems may be booked over the coming days.
If the surgery reaches what we believe to be 'safe capacity', you could be signposted to our extended services of 111.
⚠️ Emergencies
This does not replace urgent care services.
Call 999 or visit A&E for life threatening medical emergencies.
• Chest pain
• Severe breathing difficulty
• Stroke symptoms
• Severe bleeding
• Collapse or unconsciousness
Call 111 for urgent problems outside practice core hours.
Our staff are dedicated in assisting all patients and we thank you for your continued support. 😊
