10/08/2021
This GP practice is open from Monday to Friday offering patients a wide range of appointment times, clinics and extra services.
Our mission statement is to deliver outstanding clinical services, responsive to patient needs, using traditional and innovative methods, encompassing a health and social care approach to enhance the quality of patients’ lives.
You can use our online consultation service at this practice to give you faster and even better care. We know that you don’t just need medical support during practice hours and that you may want to seek advice at any time of day. Our online consultation system gives you 24-hour access to a wealth of health advice, self-care tips, and guidance on what your next steps should be. Plus, you can submit request forms directly to the practice for review if you feel you need further guidance or to see a GP or another clinician.
You will be able to ask about lots of other things, too, such as test results, medical reports, and letters, or request a sick note.
Any patient can use the online consultation service from a phone, tablet, or computer at any time of the day or night. This allows us to choose the best course of action – we may phone with advice, arrange an appointment for you or prescribe something for you.
You can access online consultation through our practice webiste: www.vistaroadsurgery.co.uk
Benefits of online consultation are:
• Round the clock advice: Access a wealth of health advice at any time of day or night.
• Less time on the phone: Submit your form online so you spend less time waiting in busy phone queues.
• Accurate medical advice: Receive tailored advice and information based on your symptoms.
• Clinically approved information: All the advice and information available through online consultation is clinically approved and provided by medical professionals.
ELECTRONIC PRESCRIPTION SERVICE (EPS)
If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time by saving you unnecessary trips to your GP.
EPS allows your GP or another clinician to send your prescription directly to your chosen pharmacy without a paper prescription.
If you collect your repeat prescriptions from your GP, you will not have to visit your practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
Please speak to your nominated pharmacist to activate your EPS.
Is this service right for you? Yes, if you have a stable condition and you:
• Don’t want to go to your GP practice every time to collect your repeat prescription.
• Collect your medicines from the same place most of the time or use a prescription collection service now.
This service is not suitable for all patients. It may not be suitable if you:
• Don’t get prescriptions very often.
• Pick up your medicines from different places.
How can you use EPS? You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. This could be a pharmacy local to your home or work address. Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this.
Can I change my nomination or cancel it and get a paper prescription? Yes you can. If you don’t want your prescription to be sent electronically, tell your GP. If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor.
It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential? Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now. Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser.
Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
Benefits of EPS:
• More efficient and convenient for patients and staff.
• Reduces paper.
• Safer, faster and more efficient.
• Patients don't have to visit their GP for a prescription.
• Patients won't have a paper prescription to lose.
For more information visit http://www.hscic.gov.uk/epspatients or your pharmacy.
HELP US TO IDENTIFY CARERS
If you have a partner, relative, friend or neighbour who relies on you and you are providing valuable unpaid care and support for them, please notify this GP practice and we will be able to add you to our carers register.
Although caring for someone can be very rewarding, it can also be tiring and stressful or make it harder to look after your own health and wellbeing and so for this reason we would like to make a note on your medical records that you are a carer.
This will allow us to provide you with additional information and support.
Often people do not see themselves as a carer and are totally unaware of the additional care and resources available to them both as part of their GP practice but also externally via referral to a carers centre.
Please contact practice reception who will be happy to advise you further.
Read about electronic prescriptions and the 2 choices you now have over where and how your prescriptions are dispensed.
