29/01/2025
Dear Valued Patient,
Important Update Regarding Prescription Deliveries
We are writing to inform you of an important change regarding our prescription delivery service. Due to the growing pressures on pharmacy funding and increasing operational costs, we will be introducing a charge for deliveries. This decision has not been made lightly, and we remain committed to providing you with the best possible service. We really value your custom and wish to continue to serve you with your pharmacy needs.
Unfortunately, the Government and NHS do not provide any funding for prescription delivery services. Due to the funding crisis facing community pharmacies we are reluctantly having to introduce a prescription delivery charge. It will be £5 per delivery from Monday 10th February 2025.
We understand that this change may cause concern, so we would like to share some alternative options available to you:
1. Collect in person or Collection by Family, Friends, or Neighbors: If you are unable to collect your medication yourself, we encourage you to ask a trusted family member, friend, or neighbor to pick up your prescriptions on your behalf.
2. NHS Volunteer Responders: The NHS Volunteer Responders team can assist patients who do not have anyone to collect their medication. They have a network of dedicated volunteers who can deliver your prescriptions directly to you. You can reach them by calling 0808 196 3646 for support.
We are here to support you in managing your healthcare needs, and our team will continue to provide guidance and advice on the best options for you. If you have any questions or would like further information about these changes, please don’t hesitate to contact us at 0191 296 0096 or visit us at the pharmacy.
Thank you for your understanding and cooperation during this time.
Yours sincerely,
The Team at New York Pharmacy