07/05/2026
“I don’t remember much about the day I fell ill, but I am certain I would have died if Rachael hadn’t taken that video call.” 💙
Richard Hughes’ life was saved thanks to a new video call triaging service – called Pre-Hospital Video Triaging (PHVT) - launched in February by University Hospitals of Northamptonshire (UHN).
Remarkably, the new service was not due to launch for another three weeks when lead specialist stroke nurse, Rachael Day, answered what she thought was a test call.
That call meant a rare and life-threatening brain stem stroke - fatal in up to 95 percent of cases if not treated quickly - was spotted fast and Richard's life was saved.
https://orlo.uk/Read_Richards_story_AAe8u