The Salon Genie

The Salon Genie We provide full time receptionist & appointment booking services to Hair & Beauty salons across the UK - for less than the cost of a full time staff member

The Salon Genie grew out of The Office Genie, which started in 2005 to support business owners with the best Call Handling available. The Genies are specialists in Appointment Booking and Diary Management, so are the perfect solution to missed and unanswered calls for any Salon. Unlike other call answering services who simply take messages, we prefer to reduce the number of calls you need to return by booking appointments or confirming prices whilst the caller is online. Experience shows that it can take 2 or 3 attempts to return a call to a client, who may no longer be in front of their diary. Over the years we have taken on more and more clients from the Hair and Beauty industry. Using our expertise, we have been able to help Salons increase their profit, return their juniors to learning to be stylists and technicians instead of a receptionist and fill their appointment slots more effectively. So The Salon Genie was born

Every Salon is different, but we know about treatments, styles, cuts so your clients will feel comfortable talking with us. You will benefit from the excellent telephone answering and superb diary management skills of the Genies who are all experienced receptionists and effective diary managers. We book hundreds of appointments every day through our Call Handling service. You can find out all the benefits you can gain from using our Call Handling service in our FREE ebook which you can sign up for on this page. In short you will benefit from:

- An increased number of calls answered – this will increase the effectiveness of your marketing and advertising as you are no longer missing new opportunities

- Appointment booking even on days you are closed or when you are short staffed and fully booked out

- Reduction in the number of small gaps in your diary - this can increase your profits by as much as £62,400 for some salons.

- Freeing up staff – you will no longer have to factor in someone to answer the phones – all your juniors, stylists and technicians can now be earning you money by working with clients not on the phones. Call Jacqui on 01604 53 20 20 or email on hello@thesalongenie.co.uk to find out how you can make your Salon more efficient and profitable for less than the cost of a full time receptionist.

Your salon phone shouldn’t stop you mid-appointment.At The Salon Genie, we answer every call professionally, capture eve...
06/02/2026

Your salon phone shouldn’t stop you mid-appointment.
At The Salon Genie, we answer every call professionally, capture every enquiry, and help you grow your salon — without the stress of juggling the phone.

No voicemails. No lost bookings. Just growth. 📈

At the clinic, it was “back-to-back” season — consultations, follow-ups, and not a speck of white space anywhere.A clien...
05/02/2026

At the clinic, it was “back-to-back” season — consultations, follow-ups, and not a speck of white space anywhere.

A client called furious: “I’m being charged a cancellation fee and it’s not fair!”

The receptionist looked like she might melt into the carpet.

Cue the Office Genie, appearing beside the appointment book with a soft sparkle and a very serious pen.

The Genie listened, empathised, and explained the clinic’s cancellation policy in a way that felt kind, clear, and confident — not cold or robotic.

Then the Genie offered options:

Reschedule into the next available slot

Join the cancellation list

Receive a reminder text system update for next time

By the end of the call, the client wasn’t just calmer — they were grateful.

“Thank you for explaining it like a human,” they said.

The Genie winked. “That’s the magic.”

Every missed call could be a missed appointment.When The Salon Genie takes your calls, your clients always reach a frien...
04/02/2026

Every missed call could be a missed appointment.
When The Salon Genie takes your calls, your clients always reach a friendly voice — while you stay focused on your treatments, your clients, and growing your salon.

Less interruption. More bookings. More time back. 💛

It was a Tuesday morning and the salon was already buzzing — dryers humming, foils shining, and a big block of white spa...
03/02/2026

It was a Tuesday morning and the salon was already buzzing — dryers humming, foils shining, and a big block of white space on the diary that was meant to stay sacred for walk-ins.

Then the phone rang. And rang. And rang again.

A bride-to-be had been double-booked for her trial, her mum was calling from the car park, and the stylist was mid-colour with gloves on. That’s when the Office Genie popped up (not out of a lamp — out of the reception printer, naturally) with a sparkle and a clipboard.

“Don’t panic,” the Genie whispered, “I’ll handle the call emergency.”

The Genie answered with a smile you could hear through the phone, confirmed the bride’s details, checked the diary, and protected the stylist’s time. In under two minutes, the Genie:

Rebooked the trial into the nearest suitable slot

Offered a quick patch test reminder

Sent a calm confirmation message

Kept the salon floor peaceful and professional

The bride arrived later, relaxed and excited — and the salon kept its flow without anyone abandoning a client mid-service.

A new month, a fresh start, and hopefully a few more signs of brighter days ahead! 🌤️Here’s to shorter weeks, small wins...
02/02/2026

A new month, a fresh start, and hopefully a few more signs of brighter days ahead! 🌤️
Here’s to shorter weeks, small wins, and making February a good one — whatever that looks like for you. 😊

Bring it on, February! 🎉

No missed calls. No missed bookings.With The Salon Genie answering your phones, your diary stays full and you get more t...
02/02/2026

No missed calls. No missed bookings.
With The Salon Genie answering your phones, your diary stays full and you get more time to focus on your clients. ✨

Every call could be a new booking or a loyal client in the making.At The Salon Genie, we answer your phones with warmth ...
30/01/2026

Every call could be a new booking or a loyal client in the making.
At The Salon Genie, we answer your phones with warmth and professionalism, delivering a seamless customer experience that helps your salon thrive.

✨ We handle the calls.
✨ You focus on the craft.

“The Cancellation Policy Rescue”It was one of those mornings where everything is running on a knife-edge: back-to-back a...
29/01/2026

“The Cancellation Policy Rescue”

It was one of those mornings where everything is running on a knife-edge: back-to-back appointments, a waiting room that’s filling up, and clinicians already in session.

Then the clinic phone rang.

A client was upset—properly upset. They’d been charged a late cancellation fee and insisted they’d tried to call “loads of times.” The tone was escalating quickly, and the front desk team simply couldn’t step away from checking in patients.

The Salon Genie took the call.

First: we de-escalated.

We listened, stayed calm, and acknowledged how frustrating it feels when you’re unwell and trying to rearrange an appointment. Then we moved into practical mode.

Confirmed the client’s details and the appointment time.

Checked the clinic’s cancellation policy notes so we could explain it clearly and consistently.

Looked for any record of attempted contact (missed calls, voicemails, or messages).

Here’s where it became an emergency:

The client mentioned a symptom change that sounded urgent. Not dramatic—just the kind of detail that makes you pause.

So we followed the clinic’s preferred process:

Flagged it immediately to the clinic team as a priority message.

Offered the next safe option: a same-day call-back slot or the earliest appointment opening.

Kept the client supported while we arranged the next step.

We also handled the policy side with care:

We explained the cancellation window in plain English.

We noted the client’s concern for the clinic to review.

We avoided promises we couldn’t make, but ensured they felt heard and taken seriously.

By the end of the call, the client’s tone had completely changed.

“Thank you. I just needed someone to actually listen.”

What this saved the clinic

A potentially explosive call was handled calmly and professionally

The team stayed focused on patients in front of them

A health-related concern was escalated quickly and safely

Between consultations, treatments, and back-to-back appointments, the phone never stops ringing.With The Salon Genie han...
28/01/2026

Between consultations, treatments, and back-to-back appointments, the phone never stops ringing.

With The Salon Genie handling your calls, every enquiry is answered professionally while you stay focused on your clients and growing your salon. ✂️📈

“The Fringe Crisis”It was a classic Saturday rush: the salon was fully booked, the stylists were mid-foil, and the front...
27/01/2026

“The Fringe Crisis”

It was a classic Saturday rush: the salon was fully booked, the stylists were mid-foil, and the front desk phone was doing its best impression of a fire alarm.

Then it happened.

A regular client called in a panic. She’d tried a “quick fringe tidy” at home (famous last words) and now had what can only be described as micro-bangs with regret. She had a big family event that afternoon and needed help—fast.

The Salon Genie stepped in immediately.

While the team stayed calm on the floor (no one leaving a client mid-colour), we:

Reassured the client and asked a few quick questions so we understood exactly what she needed.

Checked the diary for white space and found a tiny gap between two colour appointments.

Coordinated with the stylist to confirm it was safe and realistic to fit in a quick corrective trim.

Booked her in, sent the details, and set expectations (what could be fixed in 15 minutes vs what would need a longer appointment).

But the real emergency? The client was so stressed she couldn’t remember her own availability.

So we handled the whole thing like a calm best friend with a clipboard:

“No worries—tell me what time you need to leave for the event.”

“Perfect. We’ll get you in at 12:10, you’ll be out by 12:25, and you’ll still have time to breathe.”

When she arrived, the salon team already knew what was happening. No awkward explaining at reception. No frantic phone calls. Just a smooth handover.

Later that day, she called back—this time laughing.

“Please tell the stylist I’m never allowed scissors again. Also… you saved my life.”

What this saved the salon

No missed calls during peak time

No stylists pulled away from clients mid-service

A stressed client turned into a loyal, grateful one

Great client care starts with the first hello.When The Salon Genie answers your calls, your clients feel welcomed and yo...
26/01/2026

Great client care starts with the first hello.
When The Salon Genie answers your calls, your clients feel welcomed and your salon has room to grow. ✨

Your client experience begins long before they step through the door.When The Salon Genie answers your calls, your salon...
23/01/2026

Your client experience begins long before they step through the door.
When The Salon Genie answers your calls, your salon always sounds professional, welcoming, and ready to book. We take care of enquiries and appointments so you can focus on your clients and building a salon that thrives. 💇‍♀️💛

Address

Genie Heights, Barratt House, Kingsthorpe Road
Northampton
NN26EZ

Opening Hours

Monday 8:30am - 8pm
Tuesday 8:30am - 8pm
Wednesday 8:30am - 8pm
Thursday 8:30am - 8pm
Friday 8:30am - 8pm
Saturday 9am - 5pm

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