05/03/2026
February’s Numbers 💙
We’re proud to share a snapshot of how we supported you last month — and to say thank you for the trust you place in us every day.
⭐ 95% of patients rated our service positively, placing us well above the national NHS GP average. Your kindness and feedback truly mean everything to our team.
⭐ Our Google reviews averaged 4.7 over the past month, helping lift our overall rating to 3.5 stars. Thank you to everyone who took the time to leave feedback - your comments (even if negative/constructive) help us keep improving.
📩 2,591 Accurx requests received; that’s over 120 patient requests every day. We continue to respond as quickly, thoughtfully, and carefully as possible.
📊 Mondays remain our busiest day, averaging 180 requests, while Fridays average 98.
💬 8,347 Accurx messages sent from the surgery; that's around 417 messages a day covering appointments, advice, results, follow-ups, and general support.
📞 4,878 phone calls answered, totalling 123 hours of inbound talk time. We know digital doesn’t work for everyone, and sometimes a voice on the other end really matters.
⏱ 92.6% of calls were answered within 5 minutes — our team is working incredibly hard to speak to you as quickly as possible, even as demand continues to rise.
🩺 6,109 appointments booked across GPs, clinicians, nurses, and our wider healthcare team; all working together to support your wellbeing.
⚠️ 293 missed appointments resulted in almost 82 hours of lost clinical time. As detailed in our previous post, if you can’t attend, please cancel in good time so we can offer the appointment to another patient.
Thank you for your continued support. We’re proud to care for our community and remain committed to improving every month. 💙