Woodview Medical Centre

Woodview Medical Centre Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Woodview Medical Centre, Family medicine practice, Holmecross Road, Thorplands, Northampton.

‼️STAFF TRAINING CLOSURE TODAY‼️Woodview Medical Centre will be closed this afternoon from 12:30pm.All services will res...
15/04/2026

‼️STAFF TRAINING CLOSURE TODAY‼️

Woodview Medical Centre will be closed this afternoon from 12:30pm.

All services will resume as normal tomorrow.

If you require medical attention whilst we are closed then please contact the NHS 111 Service by dialling 111.

Thank you.

March in Numbers 📊We’ll start with something important before moving onto the highlights from the month.🚫 Missed Appoint...
07/04/2026

March in Numbers 📊

We’ll start with something important before moving onto the highlights from the month.

🚫 Missed Appointments

In March, 327 appointments were missed - adding up to over 104 hours of lost clinical time (around 5% of all appointments booked).

If you’re unable to attend, please let us know as early as possible so we can offer that slot to someone else who needs it.

It really makes a difference for everyone 💙

✨ Now for the positives…

👩‍⚕️ Appointments Delivered

A total of 6,531 appointments took place across our GPs, nurses, clinicians, and wider healthcare team — all working together to support your health.

🌟 Patient Feedback

Over 98% of you rated our service as “Good” or “Very Good” in the Friends and Family Test — our highest score yet! This places us among the top-performing surgeries nationally. Your feedback and kindness mean so much to us.

💬 Online Reviews

Our Google rating averaged 4.3 last month, bringing our overall score up to 3.6 ⭐

Thank you to everyone who shared feedback — every comment helps us improve.

📱 Growing page

We reached 500 followers on Facebook — thank you for being part of our community!

Please continue to share any posts you may feel will be of interest to your friends, family, or groups that you are a part of!

📨 Accurx Request Activity

• 3,013 requests received (around 136 each working day)
• Mondays remain the busiest (avg. 179 requests)
• Fridays are the quietest (avg. 107 requests)

📤 Accurx Messages Sent

7,304 Accurx messages sent — that’s roughly 417 per day covering appointments, advice, results, and more.

☎️ Phone Support

• 4,320 calls answered
• 90% picked up within 5 minutes

We know not everyone prefers digital communication, and speaking to someone directly can really matter.

While response times dipped slightly this month due to training our new team members, we’re working hard to keep improving.

Before we share our March in Numbers next week, we wanted to take a moment to celebrate something special 💙Over 98% of o...
02/04/2026

Before we share our March in Numbers next week, we wanted to take a moment to celebrate something special 💙

Over 98% of our patients rated their experience with us as "Good" or "Very Good" in March via the Friends and Family Test ✨

Alongside this, we’re proud to be among the highest-rated GP surgeries in Northamptonshire on Google 🙌

This marks a record milestone for Woodview Medical Centre in terms of patient feedback, and highlights the incredible dedication of our team💙

Our staff work tirelessly every day to ensure our patients receive the care and support they truly deserve, and we are sure you'll join us in thanking every single one of them👏

That said, we appreciate that not all feedback is positive, and we want to reassure patients who shared less favourable experiences that we actively review all feedback, using it to learn and continually improve📈

Thank you for your trust, your feedback, and for allowing us to be part of your care 💫

Some local pharmacies may not be open their regular hours this Easter weekend. Search ‘NHS find a pharmacy’ If you ne...
02/04/2026

Some local pharmacies may not be open their regular hours this Easter weekend.

Search ‘NHS find a pharmacy’

If you need urgent health advice go to 111.nhs.uk

Here’s a reminder of our Easter Opening Hours! 🐣🌸We are open all day today and then close at 18:30 until Tuesday 7th Apr...
02/04/2026

Here’s a reminder of our Easter Opening Hours! 🐣🌸

We are open all day today and then close at 18:30 until Tuesday 7th April 2026 at 08:00 📆

If you require medical assistance which cannot wait until the surgery re-opens, please call 111 for the NHS 111 Service ☎️

In the event of a medical emergency, please call 999 🚨

We hope you all have a very Happy Easter! 🐰🥚

Meningitis can be very serious if not treated quickly. The NHS website has all the information you need, including what...
25/03/2026

Meningitis can be very serious if not treated quickly.

The NHS website has all the information you need, including what to look out for and when to get medical help.

➡️ https://www.nhs.uk/conditions/meningitis/

‼️Alzheimer's Society at Woodview‼️We are delighted to welcome Andrea from the Alzheimer's Society back to Woodview next...
20/03/2026

‼️Alzheimer's Society at Woodview‼️

We are delighted to welcome Andrea from the Alzheimer's Society back to Woodview next week🤩

Andrea will be here offering advice, guidance, and information for patients and families🙏

You can speak to Andrea in our reception area from 9am to 12pm every day next week (23rd - 27th March)👍

🩺 Understanding Risk Stratification Codes in Your Medical RecordYou may have recently noticed a Risk Stratification code...
09/03/2026

🩺 Understanding Risk Stratification Codes in Your Medical Record

You may have recently noticed a Risk Stratification code added to your medical record. We understand this might raise questions, so here’s a quick explanation.

What is Risk Stratification?

Risk stratification is an NHS-approved system used by healthcare teams to understand how much monitoring or support different patients may need.

It helps ensure everyone receives the right level of care at the right time.

These codes are not diagnoses and they do not change your treatment without a discussion with you.

What are RAG statuses?

To help organise care safely, the system uses colour categories:

🔴 Red – you may need closer monitoring or more frequent reviews

🟠 Amber – your condition is stable but still needs routine checks

🟢 Green – your condition is stable and may require less frequent monitoring

This system helps clinicians quickly identify who may benefit from additional support and who can safely continue with standard review intervals.

Why are these codes added?

They help our team:

• understand your current level of clinical need

• recognise when your status may need updating

• ensure continuity of care between clinicians

• prioritise care safely and consistently

Does this affect my care?

No changes are made to your care or treatment plan without your involvement. The code simply helps guide clinical decision-making.

Do I need to do anything?

No action is required from you.

If you have questions, please feel free to contact the practice 💬

February’s Numbers 💙We’re proud to share a snapshot of how we supported you last month — and to say thank you for the tr...
05/03/2026

February’s Numbers 💙

We’re proud to share a snapshot of how we supported you last month — and to say thank you for the trust you place in us every day.

⭐ 95% of patients rated our service positively, placing us well above the national NHS GP average. Your kindness and feedback truly mean everything to our team.

⭐ Our Google reviews averaged 4.7 over the past month, helping lift our overall rating to 3.5 stars. Thank you to everyone who took the time to leave feedback - your comments (even if negative/constructive) help us keep improving.

📩 2,591 Accurx requests received; that’s over 120 patient requests every day. We continue to respond as quickly, thoughtfully, and carefully as possible.

📊 Mondays remain our busiest day, averaging 180 requests, while Fridays average 98.

💬 8,347 Accurx messages sent from the surgery; that's around 417 messages a day covering appointments, advice, results, follow-ups, and general support.

📞 4,878 phone calls answered, totalling 123 hours of inbound talk time. We know digital doesn’t work for everyone, and sometimes a voice on the other end really matters.

⏱ 92.6% of calls were answered within 5 minutes — our team is working incredibly hard to speak to you as quickly as possible, even as demand continues to rise.

🩺 6,109 appointments booked across GPs, clinicians, nurses, and our wider healthcare team; all working together to support your wellbeing.

⚠️ 293 missed appointments resulted in almost 82 hours of lost clinical time. As detailed in our previous post, if you can’t attend, please cancel in good time so we can offer the appointment to another patient.

Thank you for your continued support. We’re proud to care for our community and remain committed to improving every month. 💙

📢 Before we share February’s figures, we need to address something important.Last month 293 appointments were missed ❌Th...
04/03/2026

📢 Before we share February’s figures, we need to address something important.

Last month 293 appointments were missed ❌

That’s almost 82 hours of wasted clinical time ⏳

We completely understand that sometimes things happen and you may not be able to attend.

However, if you know you can’t make your appointment, please cancel in good time 🙏

You can cancel by:

📱 Using the NHS App
📝 Submitting an Accurx form
📞 Calling the practice

⚠️ If it’s short notice, please call us directly. You won’t be able to cancel via the app, and we may not see online forms in time. A quick phone call often allows us to offer the slot to another patient, meaning the appointment isn’t wasted.

If we aren’t informed and the appointment is missed, a DNA (Did Not Attend) marker will be added to your record.

📩 Two DNAs within a three-month period will result in a warning letter, and further missed appointments may lead to removal from the practice list - which is not something we want to do.

✅ Cancelling appointments really does make a difference. It helps us see as many patients as possible during what are already challenging times for both the surgery and our patients.

Thank you for your understanding and continued support 💙

‼️STAFF TRAINING CLOSURE TOMORROW‼️Woodview Medical Centre will be closed tomorrow afternoon from 12:30pm.All services w...
24/02/2026

‼️STAFF TRAINING CLOSURE TOMORROW‼️

Woodview Medical Centre will be closed tomorrow afternoon from 12:30pm.

All services will resume as normal the following day.

If you require medical attention whilst we are closed then please contact the NHS 111 Service by dialling 111.

Thank you.

🚨 Important Patient Safety Notice 🚨We are seeing an increasing number of patients attending or contacting the surgery wi...
27/01/2026

🚨 Important Patient Safety Notice 🚨

We are seeing an increasing number of patients attending or contacting the surgery with severe chest pain and/or difficulty breathing.

⚠️ These symptoms are medical emergencies.

If you or someone else is experiencing them, call 999 or attend your local A&E department immediately.

❗ Please do not travel to or contact the surgery for an appointment.

Any delay in not having the appropriate treatment at the hospital can lead to serious consequences.

📞 Call 999 or go to your nearest A&E immediately if you or someone else has:

* Chest pain or difficulty breathing
* Severe bleeding or serious injuries
* Suspected stroke (weakness of one side, slurring of speech or heart attack
* Seizures
* Loss of consciousness or sudden confusion
* Serious head injuries
* Severe allergic reactions

💙 Your safety is our highest priority.

Address

Holmecross Road, Thorplands
Northampton
NN38AW

Opening Hours

Monday 8am - 6:30pm
Tuesday 8am - 6:30pm
Wednesday 8am - 6:30pm
Thursday 8am - 6:30pm
Friday 8am - 6:30pm

Telephone

+441604670780

Website

https://gp-registration.nhs.uk/K83040/gpregistration/landing, https://www.wood

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