20/07/2021
Our company
We are a progressive occupational health provider based in Northwich, Cheshire.
Taking a great pride in what we do, we place an emphasis on quality, not quantity and getting our services right. We are nurse led, with a multi-skilled approach and we have super smart technology to support everything we do.
We have grown considerably in the last couple of years with great client feedback and we are expecting to grow some more, expanding our services from the educational sector into other areas and this is an exciting time for us. Please take some time to get to know us at www.smartclinicuk.com
Reports to
Operations Manager / Director
Role and responsibilities
Welcoming new clients, ensuring that we have all necessary information to deliver our services
Be on call to answer telephone and email queries during core office hours
Receiving and processing all new referrals and requests
Ensuring we have all necessary medical paperwork to provide effective services
Confirming and booking appointments with client employees, ensuring clients and employees are kept up to date and informed always
Ensuring the diaries of clinicians are kept up to date and managed to optimise efficiency
Releasing clinical reports to employees and clients in line with consent requirements
Chasing third party providers for reports and necessary information
Making real time detailed administrative notes on the system
Ensuring SLAs for service delivery are being met
Producing status reports for clients and for the business
Receiving and processing invoices, liaising with finance to help resolve client invoicing queries
Working with other teams to develop new ideas, processes and systems
Managing general office administrative duties such as liaising with cleaners, ordering supplies and resolving building issues
Qualifications, experience and values
We grow our team based on skills, enthusiasm, attitude and belief in the services we provide. At the Smart Clinic it’s more important that applicants have the right attitude and approach to their work than having the relevant experience. However the following skills would be convenient:
Highly computer proficient, and familiar with Microsoft software as a minimum
Good, helpful and clear communication with a pro-active, supportive approach
Ability to organise yourself and others to maintain effective work flow
Salary and Benefits
The salary will be £18,000-20,000 dependent upon experience.
You will have access to the same services we provide our clients, including EAP, physiotherapy, counselling, optical care, and a virtual GP.
There is a company pension. Holiday are 20 days per annum + a duvet day and incremental with service.
To apply
To apply, please send your CV and covering letter to hr@smartclinicuk.com The successful candidate will be required to undergo a DBS check.
