22/04/2026
Meet some of our Admin and Clerical colleagues.
Alison Brister is a receptionist in our ENT department. She said: "My responsibilities include welcoming patients, booking appointments, answering telephone calls, handling queries and directing them to the appropriate staff when necessary. I take pride in providing a high level of support and ensuring patients feel heard and assisted throughout their experience. I thoroughly enjoy helping people and contributing to a positive patient journey."
Bethany Clarke, Senior Administrator joined us in 2019 as an apprentice and progressed through reception and admin roles into her current post as senior clerical assistant in Radiology.
She said: “I monitor waiting lists and turnaround times across major imaging modalities, requiring knowledge of booking systems, clinical pressures and close working relationships across teams to support the large number of patients who pass through the department each day.
“Radiology covers multiple sites including NNUH, Cromer District Hospital and the Community Diagnostic Centre, and supports a wide range of referrals, including outpatient, GP, inpatient and emergency work, making the role fast-paced and varied. Despite not originally planning a career in healthcare administration, I now find it extremely rewarding and couldn’t imagine doing anything else.”
Pamela Stuttard is a Bereavement Advisor. She added: “In my role I am often the first point of contact for next of kin following the death of a patient in hospital. I support families through the immediate processes after a death, including advising on contacting funeral directors, registering the death and ensuring the necessary paperwork is completed by doctors.
"I work closely with colleagues across the mortuary, funeral directors, doctors, chaplains, medical examiners, ward clerks, nurses and midwives to make sure everything runs as smoothly as possible. A large part of my role involves supporting families through their grief, managing expectations and guiding them from the point of death on the ward through to their loved one being released to the funeral director. I find it very rewarding to help families during such a difficult time."
Dianne Woodley, Senior Consultant Secretary, has worked for the NHS for nearly 18 years at NNUH. "My role is varied and each day is different. My duties include handling queries from multiple sources, audio typing letters, booking appointments and supporting patients through their treatment pathway. I value being part of a supportive team, including secretaries, reception, wait list staff, nurses, doctors and other health professionals - my work family. It is very rewarding knowing we can make a difference to patients during what can be a worrying time.”
