09/07/2025
Aspley Medical Centre is looking to employ 2 part time (22hrs per week)
Primary Care Navigators (Reception/Admin clerks)
The closing date is 25th JULY 2025
Job summary
We’re looking for 2 new members of staff who want to join a friendly team working in primary care
This is a permanent position x 2 and we are looking for someone who is looking to stay and make a difference in primary care.
• Multi-skilled and confident working in a fast-paced environment
• Resilient, flexible, and able to adapt to changing demands
• Experienced in SystmOne and other associated medical software (preferred)
• A true team player with a can-do attitude and strong attention to detail
• Highly motivated and enthusiastic individuals
Main duties of the job
• Front desk reception duties including greeting patients and answering calls.
• Booking appointments and managing patient queries.
• Handling administrative tasks and supporting clinical and other staff.
• Maintaining confidentiality and professionalism at all times.
About us
We Offer:
• A welcoming and inclusive team environment
• Flexible and rewarding opportunities
• Training and development
If you are committed to delivering excellent patient care and want to be part of a dedicated and friendly GP practice, we’d love to hear from you.
Job description
Job responsibilities:
To provide high-quality front-of-house and administrative support to patients, visitors, and the clinical team at Aspley Medical Centre. The Primary Care Navigator is a key part of the practice team, ensuring patients are welcomed and supported efficiently, with empathy and professionalism at all times.
Main Duties and Responsibilities:
Patient Interaction & Reception Duties
• Greet patients and visitors politely and professionally
• Answer telephone calls, manage queries and transfer calls as necessary
• Book, amend and cancel appointments via SystmOne
• Deal with requests for urgent appointments and signpost appropriately
• Handle face-to-face, telephone and online queries in a calm and efficient manner
• Ensure all messages and communications are accurately recorded and passed on to the appropriate staff
Administration Duties
• Manage incoming and outgoing correspondence, including scanning and filing
• Assist with prescription requests, referrals, and online communications
• Process tasks and messages via AccuRx, Communication Annex and Emails
• Update patient records accurately in line with GDPR and confidentiality policies
• Maintain the reception and waiting room area in a tidy and welcoming condition
Systems and Software
• Confidently use SystmOne, AccuRx and Emails
• Carry out regular checks on appointment books, clinics, and tasks
• Support clinical and management staff in the smooth operation of daily workflow
Teamwork and Flexibility
• Be willing to work flexibly to cover sickness or annual leave when required
• Attend regular team meetings and training sessions
• Maintain good working relationships with colleagues and clinical staff
• Respect the roles of others and work collaboratively
Person Specification
Qualifications
Essential
• Good General Education
Desirable
• Read, write and Speak alternative languages
Experience
Essential
• Previous experience working in an administrative role.
• Have excellent communicational skills
• Able to work in a busy environment
Desirable
• Experience in working in a GP practice or other Healthcare Environment
Knowledge and Skills
Essential
• Ability to provide quality care
• Good interpersonal and communication skills
• Good organisational skills
• Good team working skills
• Effective time management skills
• Ability to work independently following verbal or written instructions
• Adaptable to change
• Computer literate
• Basic IT Skills
Desirable
• Knowledge in SystmOne clinical systems
• Basic first aid knowledge
• Health and safety awareness
Qualities / Attributes
Essential
• An understanding, acceptance and adherence to the need for strict confidentiality
• Able to work on own initiative
• Able to work under pressure and remain calm
• Flexible and adaptable
• Aware of own limitations
• Keen to develop
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Aspley Medical Centre
Address
509 Aspley Lane
Aspley
Nottingham
NG8 5RU
Employer's website
Aspley Medical Centre
If you are flexible, motivated, reliable, conscientious, committed and would like to make a valuable contribution to our reception team?
Aspley Medical Centre is waiting to hear from you!
Please send in your CV either to aspleymedicalcentre@nhs.net or hand in at reception. You can also apply on
NHS Jobs Ref:A3460-25-0000
Closing date 25th July.
