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Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm

HLG Complex Care

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Ossett
HLG Complex Care

We provide the highest levels of care and support and are specialists in your needs.

23/07/2025

Care that’s tailored to you.

At HLGCC, every care package is built around your specific needs. Whether it's a few hours of support a week or full Waking Night Care, we’ll create a personalised plan—quoted on a no-obligation basis.

Find out more about how we can support you or your loved ones - https://www.hlgcc.co.uk/what-we-do/

21/07/2025

𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 𝗰𝗮𝗿𝗲, 𝘁𝗮𝗶𝗹𝗼𝗿𝗲𝗱 𝘁𝗼 𝘆𝗼𝘂.

At HLGCC, we don’t believe in one-size-fits-all. We promise to understand your individual needs and how they affect your care. The support you receive will come from fully trained staff, guided by a qualified and experienced manager—so you’re always in safe hands.

Learn more about our person-centred approach: https://www.hlgcc.co.uk/what-we-do/

17/07/2025

At HLGCC, we promise to be specialists in your needs — because quality care starts with understanding the individual.

Every member of our team is fully trained to support your specific requirements and is overseen by a qualified, experienced manager to ensure the highest standards of care.

Your needs. Your care. Delivered by people who truly understand.

Find out more https://www.hlgcc.co.uk/vision-value/

15/07/2025

At HLGCC, we provide bespoke care packages tailored to the individual needs of every client.

We build dedicated care teams around each person, ensuring support is truly personalised.

Our quotes are obligation-free and based on the level of care and hours required each week.

Find out more about what we do: https://www.hlgcc.co.uk/what-we-do/

09/07/2025

An anonymous comment submitted as part of a recent staff survey.

If you are interested in a role with HLGCC, keep an eye on our Job Board https://www.hlgcc.co.uk/job-board/

07/07/2025

At HLG Complex Care, 𝗹𝗼𝗼𝗸𝗶𝗻𝗴 𝗮𝗳𝘁𝗲𝗿 𝗼𝘂𝗿 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝘀𝘁𝗮𝗿𝘁𝘀 𝘄𝗶𝘁𝗵 𝗹𝗼𝗼𝗸𝗶𝗻𝗴 𝗮𝗳𝘁𝗲𝗿 𝗼𝘂𝗿 𝘁𝗲𝗮𝗺.

That’s why all our staff have access to a free and confidential Employee Assistance Programme (EAP) through Health Assured.

This includes:

- 24/7 counselling and mental health support
- Guidance on financial and legal matters
- Help with stress, anxiety, or personal challenges

Whether it’s a quick call or longer-term support, our team are never alone – because wellbeing matters, and support should always be within reach.

03/07/2025

We believe that exceptional care starts with exceptional training.

That’s why we’re proud to offer in-house training for our frontline care staff to ensure a high level of competency in 𝗕𝗹𝗮𝗱𝗱𝗲𝗿 𝗮𝗻𝗱 𝗕𝗼𝘄𝗲𝗹 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁, including support for individuals with neurogenic conditions. Our specialist training means our teams are:

- Fully prepared for complex continence needs
- Confident in delivering dignified, person-centred care
- Equipped with the latest knowledge and best practice

This is just one of the ways we go above and beyond to ensure safe, skilled, and compassionate care – every day.

01/07/2025

At HLG Complex Care, our mission is simple – to make a real difference to the lives of the people we support.
We are a family-centred, approachable care provider that values our clients, our staff, and every partner we work with.

Our focus is always on:

- Putting the person and their family at the heart of everything we do
- Working closely with the multi-disciplinary team (MDT) to provide truly joined-up care
- Building trusted relationships that support wellbeing and independence

Because care isn’t just a service – it’s a commitment to making life better, together.

Read more https://www.hlgcc.co.uk/vision-value/

27/06/2025

This month at HLGCC, our focus has been on 𝗖𝗼𝗻𝘀𝗲𝗻𝘁.

To make things clearer and more convenient for everyone, we’ve introduced a new streamlined consent form. It now covers a wider range of requirements, meaning clients won’t need to sign multiple forms for different services.

It’s a small change that makes a big difference in reducing repetition and improving the overall experience.

25/06/2025

This week, HLGCC is proud to be engaging in West Yorkshire Safeguarding Week 2025, hosted by Wakefield and West Yorkshire Safeguarding Boards.

We’re taking part in a number of sessions that address key safeguarding topics such as financial exploitation, child and adult safeguarding reviews, county lines, and creating more inclusive environments.

By dedicating time to these important discussions and learning opportunities, we’re reaffirming our commitment to creating a safe and supportive environment for everyone we work with.

You can view the full programme and register for sessions here https://www.wakefieldscp.org.uk/training/safeguarding-week-2025/

23/06/2025

With the warm weather we've been enjoying lately, we've made sure our team stays cool and refreshed by gifting everyone a brand new drinks bottle.

A small gesture to help everyone stay hydrated and healthy through the sunny days – and a little reminder that looking after our people matters, whatever the weather.

20/06/2025

A big welcome to Rosemary, who has joined us as our new Staff Engagement Lead.

She brings a wonderfully intuitive approach to helping people feel like truly valued members of the team. We're excited to see the positive impact she'll make in helping everyone feel as appreciated as they genuinely are.

Welcome aboard, Rosemary – we're so glad to have you with us.

Address

Ossett

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm

Website

http://www.hlgcc.co.uk/

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