24/08/2022
We are changing our online consultation system to AskFirst, available from September 2022.
AskFirst is a new app commissioned by BOB ICS to help patients get the right healthcare they need at the right time. It has been developed by a local GPs and leading IT company, Sensely. The AskFirst app is free to download and features an interactive symptom checker which triages the patient to the most appropriate onward care service (self-care, NHS111, GP appointment or accident and emergency) within the appropriate timescale, effectively helping patients to choose the right service available.
AskFirst benefits you because:
· BOOK DIRECT - You can book routine appointments in less than 5 minutes
· SAVE TIME - You will avoid long waits in telephone queues or in queues at the practice
· INSTANT CARE - You get instant referrals to onward care services an cut out any unnecessary consultations in between which means improved care.
· 24/7 CARE - Use AskFirst anytime, day or night. The app is available 24/7, 7 days a week
AskFirst offers all the clinical and administrative services your practice does in exactly the same way. This includes:
· Book routine appointments (smear test, adult/child immunisations, blood pressure checks, asthma reviews and more)
· Booking an appointment with a GP if deemed necessary by the Symptom Checker
· Seek travel advice, self-care advice and find local services (dentist, pharmacy, opticians)
· Amend/cancel appointments
· Choose your own virtual healthcare assistant
· Make general requests and administrative queries