07/08/2025
๐ ๐ ๐ฅ๐ข๐ญ๐ญ๐ฅ๐ ๐ฉ๐๐ญ๐ข๐๐ง๐๐ ๐ ๐จ๐๐ฌ ๐ ๐ฅ๐จ๐ง๐ ๐ฐ๐๐ฒ... ๐
Weโve noticed a rise in rudeness toward our admin team, especially during busy morning calls for same-day appointments. We completely understand the frustration. Itโs stressful when youโre unwell and trying to get through, but our staff are doing their best to help everyone, as quickly and kindly as they can.
๐งโโ๏ธ No two calls are the same. Some patients need more time or support, as youโll see in this short video.
๐๐๐๐จ๐ซ๐ ๐ฒ๐จ๐ฎ ๐๐๐ฅ๐ฅ, ๐ฉ๐ฅ๐๐๐ฌ๐ ๐๐จ๐ง๐ฌ๐ข๐๐๐ซ:
1๏ธโฃ ๐๐ฌ ๐ข๐ญ ๐ฎ๐ซ๐ ๐๐ง๐ญ? Do you need help ๐ก๐๐๐๐ฆ, or could you wait for a routine appointment in a week or two? If it can wait, is it possible for your to call after 9:30am when the lines are less busy.
2๏ธโฃ ๐๐ก๐ฒ ๐๐จ ๐ฐ๐ ๐๐ฌ๐ค ๐ฐ๐ก๐๐ญ ๐ข๐ญ'๐ฌ ๐๐๐จ๐ฎ๐ญ? We're not being nosey, it helps us get you to the ๐๐๐โ๐ก clinician. That might be a GP, but it could also be an Advanced Nurse Practitioner or a Physician Associate. We can provide better care when we use our full team efficiently.
3๏ธโฃ ๐๐ ๐ญ๐ก๐๐ซ๐ ๐๐ซ๐ ๐ง๐จ ๐๐ฉ๐ฉ๐จ๐ข๐ง๐ญ๐ฆ๐๐ง๐ญ๐ฌ ๐ฅ๐๐๐ญ, and itโs urgent, ๐ฐ๐ ๐ฐ๐ข๐ฅ๐ฅ ๐๐ฌ๐ค ๐ฒ๐จ๐ฎ ๐๐จ๐ซ ๐ฆ๐จ๐ซ๐ ๐๐๐ญ๐๐ข๐ฅ. This isnโt to make things difficult itโs so we can pass accurate information to the duty GP, who will decide what action needs to be taken in the very limited time they have between patients.
4๏ธโฃ ๐๐๐ฅ๐ฅ๐ข๐ง๐ ๐๐จ๐ซ ๐ซ๐๐ฌ๐ฎ๐ฅ๐ญ๐ฌ? Please call between ๐๐ฉ๐ฆ ๐๐ง๐ ๐๐ฉ๐ฆ. This helps keep the phone lines clear during the busiest times for urgent and appointment-related calls.
๐ฌ ๐๐ข๐ง๐๐ง๐๐ฌ๐ฌ ๐๐จ๐ฌ๐ญ๐ฌ ๐ง๐จ๐ญ๐ก๐ข๐ง๐ . Thank you for your patience and understanding. ๐
Receptionists are not โjust adminโ โ they are patient advocates, navigating complex systems to get people the care they need. They are the gateway to the cli...
