27/08/2025
Hundreds of thousands use ‘Amazon-style’ prescription tracker in NHS App
Nearly 400,000 people have used a new prescription tracking feature in the NHS App in the first ten weeks since its launch, helping reduce unnecessary calls and visits to pharmacies.
The handy “Amazon-style” tracker allows people to check the status of their medications as easily as their online shopping and has already been used 715,000 times since May – equivalent to once every nine seconds.
Around 1,650 high street chemists – including every Boots in England – are now offering the service, which enables patients to check if their medicines are “ready to collect” or “dispatched by pharmacy” if they are being delivered.
The feature is expected to be made available to nearly 5,000 more pharmacies within the next 12 months – covering 60% of those in England.