Lisson Grove & Woolwell Medical Centre

09/10/2025

Dear patients

We have had a very unexpected bereavement at the Practice ( non-patient facing staff member) which has left us all in shock and very upset.

It would be very appreciated that unless urgent that you please leave any calls or online consults until next week.

If your call is urgent, please do contact us we are still open for you and we will take a call or online consultation.

Any appointments that are already booked in will also still go ahead.

Thank you for your consideration during this difficult time.

09/10/2025

Thursday 9/10/25
10:30
We apologise but we have local issues and phone lines and front doors are temporary closed.
More details to follow

07/10/2025

A reminder that we will be closing our doors today (Tuesday 7th October) for some essential team training. We won't be gone for long and normal hours will resume first thing the tomorrow.

We're still here if you need us, if you have an urgent clinical need that cannot wait until we reopen, please call 01752 20555 and our voicemail will direct you. As always, if you have a life threatening emergency please call 999.

Closure from 13:00 Tuesday 7th October until 08:00 Wednesday 8th October

Thank you for your patience

04/10/2025

💉 Flu and COVID Clinic Today - We’re Ready When You Are!

Our team is prepped and ready for today’s Flu and COVID Vaccination Clinic - Saturday 4th October. All we need now is you.

If you have a booked appointment, we look forward to seeing you soon. Please arrive as close to your appointment time as possible – we’ll do our best to keep things running smoothly.

⚠️ Please note: this clinic is by appointment only. If you haven’t booked, we won’t be able to accommodate walk-ins today.

Thank you for helping us protect our community this winter. Let’s keep flu at bay – one jab at a time.

03/10/2025

💉 Flu Vaccination Appointments - Last Chance for Saturday!

There’s still time to book your flu vaccination at our Flu Mega Clinic this Saturday, 4th October, but appointments are almost full.

We know the weather isn’t ideal, but we’ll be doing our best to keep things running smoothly and get everyone through as quickly as possible. A few minutes in the rain is far better than a week in bed with flu, so please dress ready for the weather and still attend, vaccination is the best defence.

✅ If you’re eligible, please book today to secure your place.

It’s quick and easy:
• Use the NHS App or SystmOnline
• Click the link in your text/email invite
• Or call our Vaccination Line on 01752 209040, open 10am–12pm

Protect yourself and those around you this winter. Book now and we’ll see you Saturday.
Find out more: https://lissonwell.co.uk/seasonalautumn

Practice Website for Lisson Grove & Woolwell Medical Centres

02/10/2025

We want to remind people that from Monday 6 October, all routine blood tests at Windsor House will move to an appointment-only system using the SwiftQueue booking portal.

This change is designed to reduce queues and improve comfort for everyone. We have listened to your feedback, and we want to reassure you on a few things. Here’s what you need to know:

We understand your concerns regarding the accessibility of an online booking system, as well as where you can book.
- The booking link will appear on our website this Thursday 2 October so you can save it ahead of launch.
- Patients can start booking appointments from 6 October for slots on or after that date.
- The new booking system used is through SwiftQueue, a software where patients need to use their NHS login directly, so there is no need for additional logins.
- For patients with limited or no access to the internet, provisions have been made for you, and a dedicated phone line is available for patients with accessibility needs.
- You can call 01752 433040 from 6 October to book an appointment. Your clinician will also be able to provide information if you have been advised to have a blood test.
- You can also ask a trusted family member, friend or carer to help book your appointment.

We will still accept some walk-ins while we transition in to the new service. After a few weeks, Windsor House will become appointment-only, so please plan to book as soon as you can.

We also understand that this change will affect working people. We want to reassure you that:
- Appointment slots include early morning and late-afternoon times to help fit around work or school schedules.
- You can change or cancel your booking online if your plans change.
- SwiftQueue sends email/text reminders and allows you to reschedule easily.
- If you can’t attend, please cancel so someone else can use the slot.

For patients that have been advised by their clinician to have urgent or short-notice blood tests, you will be advised on the best location. Many urgent or specialist tests will still be done at the Derriford Outpatients Department.

For more information, please visit our website: https://www.plymouthhospitals.nhs.uk/phlebotomy/

01/10/2025

We'll be closing our doors on Tuesday 7th October for some essential team training. We won't be gone for long and normal hours will resume first thing the next day.

We're still here if you need us, if you have an urgent clinical need that cannot wait until we reopen, please call 01752 20555 and our voicemail will direct you. As always, if you have a life threatening emergency please call 999.

Closure from 13:00 Tuesday 7th October until 08:00 Wednesday 8th October

Thank you for your patience

01/10/2025

There's still time to book in for our Flu Vaccination clinic on Saturday 4th October!

We have limited slots remaining so if you are eligible, book now to ensure the best availability.

Booking is quick and easy:
• Use the NHS App or SystmOnline to book into a Flu clinic
• Click the link in your invite to book an appointment
• Or call our Vaccination Line on 01752 209040, open Monday to Friday 10am - 12pm

Learn more about flu jabs

Practice Website for Lisson Grove & Woolwell Medical Centres

16/09/2025

Appointment only system to be introduced for blood tests at the Phlebotomy Community Hub at Windsor House

University Hospitals Plymouth NHS Trust and NHS Devon are introducing a major improvement to the way patients have their blood tests at Windsor House.

From 6 October 2025, we’re introducing a new online booking system through SwiftQueue to make your experience quicker and easier.

Patients who have been advised to have a blood test will need to book their appointment online before attending Windsor House.

This change is a direct response to patient feedback and operational challenges, ensuring that people have a more comfortable and timely experience when attending for their blood tests.

Instead of waiting in long queues, patients will be able to book, change, or cancel their appointments online at a time that works best for them. Patients will also get reminders and updates, so they know exactly when and where to go, helping you feel more prepared and reducing the chance of missed appointments.

By managing appointments in advance, we can keep the service running smoothly and reduce overcrowding, making visits more comfortable for everyone.

If an urgent blood test cannot be completed at the patient’s clinic or GP practice, there will be a facility at Windsor House where patients will be able to drop in.

The Derriford Outpatients Department will follow the same system shortly after Windsor House. Patients with routine blood tests will be able to choose which location suits them best. Some specialist tests must be done at Outpatients so the samples reach the lab in a timely manner.

If patients are unable to access the Swift Queue system, please ask a relative, friend or carer for support. We have made provisions for patients that are unable to access the system online.

For more information, please visit our website: https://www.plymouthhospitals.nhs.uk/phlebotomy/

04/09/2025

We’ve been informed of a scam targeting people eligible for Winter Fuel Payments, especially older or vulnerable individuals.

Fraudsters are sending fake texts, emails or calls pretending to be from government departments like DWP or HMRC, asking you to "apply" for the payment by entering personal or bank details.

• Important: You do not need to apply. Most people receive this payment automatically.
• The government will never ask for your bank details by text, email or phone.
• Do not click links in suspicious messages.

If you're unsure, speak to someone you trust.
Report suspicious texts by forwarding them to 7726
You can also report scams via Action Fraud or by calling 0300 123 2040

Let friends and family know, especially older relatives who might be more at risk.

Stay safe. Stay scam-aware.

Read the full details and more advice from Devon & Cornwall Police here: https://community-messaging.dc.police.uk/Alerts/A/313863/Scam

22/08/2025

There's another Bank Holiday weekend on the way! ☀

The practice will be closed on on Monday 25th August, and reopen at normal time on Tuesday 26th August.

For full details about the closure, visit our news page here: https://lissonwell.co.uk/bh25825/

Wishing everyone a safe and relaxing Bank Holiday! 🌤

Practice Website for Lisson Grove & Woolwell Medical Centres

05/07/2025

Supporting Our Veterans: Every Day

For Armed Forces Day last week, we renewed and relaunched our Veterans Support webpage, bringing together local and national services that can make a real difference for veterans and their families.

From mental health services and housing help to financial advice and community support, it’s all in one place: Check out our Veterans Support page: https://lissonwell.co.uk/veterans/

If you or someone in your family has served, let us know. Whether you’re a veteran, still serving, or supporting someone who is, please tell us. There may be additional support available, and we are here to help you access it.

Because at Lissonwell, our commitment to veterans does not stop when the banners come down. We are here all year round.

Practice Website for Lisson Grove & Woolwell Medical Centres