Zoe Stephens Sports Massage Therapist

06/04/2025

Sadly saying, this is my last year as a therapist. It’s been an amazing 10 years with supportive clients but it’s time to give my hands a rest! Many thanks to all of you, I’ll still be up the Fort teaching though!!

31/12/2024

Happy New Year to you all and thank you for your support 😊

09/06/2024

Ive had a cancellation for Tuesday 5.15pm if anyone wants it?

12/03/2024

Please share, still searching

03/03/2024

15/12/2023

Christmas Voucher time 🎄🎄
Treat that special person to a massage 🎅🎄🎅

31/10/2023

I HAVE 2 AVAILABLE APPOINTMENTS THIS FRIDAY 3rd NOVEMBER 10 &11am DUE TO CANCELLATIONS.
If you’re looking for a last minute appointment then get in touch ….

04/10/2023

CLIENT NOTICE:
From January 2024 I will only be working TUESDAY, WEDNESDAY AND THURSDAYS only. Thank you to all my clients with there continued support and I hope this won’t cause to much inconvenience to you all.

14/05/2023

Well done to everyone taking part in the Plymouth half marathon today 👏🏻👏🏻 I haven’t watched it for a couple of years and really enjoyed it today. Big shout out to my niece Issie Stephens who hates running 🤣👏🏻👏🏻

10/03/2023

Vouchers available for that special Mothers Day treat

06/12/2022

Grab your voucher for that special Christmas treat 🎅🎄

13/06/2022

This puts a lot into perspective....

😳😳😳OMG YOU CHARGE A CANCELLATION FEE 😳😳😳

How dare you!

How dare you charge a fee when you didn’t deliver the activity !

Crazy right?

Actually, nope.

Booking deposits, and cancellation fees are becoming a very common factor in the small business world.

And you know what?

THEY SHOULD BE.

Think of it like this…

Could you call British Airways after no showing for your flight and expect a refund?

Nope.

Could you imagine calling Virgin Atlantic and asking them for a seat on their Saturday 10:30am flight to Barbados, but you’ll pay when you get there?

Nope.

Could you imagine calling easyJet and telling them you can’t make the flight leaving in an hour but you’d like a seat for free on the flight an hour later?

Nope.

We work like a flight. Once the plane has gone, the seat has lost its money.

Same as your space.

When you work in a business where you trade time for money, time IS money.

So when people don’t want to pay for your time, and you put it on loan with no collateral, you risk losing that money.

Now, I know times are tough and odd and weird.

Costs are rising.

People are worried about money.

But we aren’t talking about booking vs not booking.

We are talking about booking space and paying for it vs not paying for it.

That’s very different.

Booking deposits and cancellation policies are in place to -

Protect the small business owner
Reassure the client
Make an agreement between two parties, official.

An agreement that says you’ll give your time, in exchange for money.

A small business owner should never feel guilty for putting a £ sign on their time or product.

It’s what every single business has ever done in the entire history of time.

Except the ones that didn’t. And they didn’t last.

*copied & pasted*