15/01/2026
***Important Information about system downtime, between the 12th to the 19th of February 2026***
The practice will be switching to a new clinical system on the 19th of February 2026. This has been made mandatory by the health board, and has affected all practices in Wales over the last year.
As a result, we will not be able to access any aspect of your medical records from 12 noon on 12th February 2026.
This means that we will be running at a significantly reduced service and will have the capacity to deal with urgent matters only.
Our NHS App will also be unavailable Wednesday 11th February and back up on Wednesday 18th February 2026.
Prescription Requests
If your repeat medication is due during this time, we ask that you put your request in week commencing 26 January 2026. If you do have enough medication to last you, please order on the 23rd of February 2026.
Please note we will not be able to access your notes and issue routine repeat medication during this time.
Ahead of the system downtime we will be issuing double prescriptions for eligible patients in the month of January and February.
Appointments
We will be operating an on the day Emergency only surgery during these dates.
Please be aware we will not be able to access your clinical record for the test results, therapy or medical history during the period of 12th to 19th February.
Please be patient with us as this transition will cause extra upheaval for all staff and patients, and we apologise for any inconvenience this may cause.
Please contact the surgery if you are taken ill during this downtime in the normal manner. Alternatively, please use your local pharmacy or ring 111 for advice.
Please pass this information onto friends, families and neighbours.