Helping Hands Home Care

Helping Hands Home Care Call us today

With family values at the heart of our service, we’ll ensure that you and your loved ones always have peace of mind that you have the support you need in the place you know and love. Covering Home Care in Poole, Hamworthy, Oakdale, Parkstone, and Whitecliff, our friendly and compassionate team at our Poole branch are committed to providing the very best care to you in your home. We can help with l

ight household and gardening duties, shopping, accompanying you to appointments, medication administration, helping you to mobilise safely and with personal care so that you can continue living an independent life, just with a little extra help along the way. Our care services consist of hourly visiting care, live in care in Poole, respite care, dementia care, overnight care, emergency care and nursing care for more complex health needs such as stroke, neurological injuries and Parkinson's.

Fostering a culture of inclusion, engagement, and wellbeing is at the heart of everything we do, and this week, our Supp...
07/08/2025

Fostering a culture of inclusion, engagement, and wellbeing is at the heart of everything we do, and this week, our Support Office team brought that spirit to life with one of our wellbeing walks around Alcester.

This activity is an important part of helping our team stay connected, support one another, and reinforce the community spirit at the heart of everything we do.

It was a lovely moment to step away from our desks, enjoy the fresh air, chat with colleagues, and spend a moment in the heart of the community we’re proud to serve 💜

When families reach out to us, it's often during some of the most challenging moments in their lives. That’s why compass...
04/08/2025

When families reach out to us, it's often during some of the most challenging moments in their lives. That’s why compassion, clear communication, and a willingness to find solutions matter so much.

We were proud to receive this 5-star review from a customer who experienced just that with Lisa, one of our dedicated care consultants. Their words speak volumes about the care, coordination, and trust we strive to deliver every day:

🌟🌟🌟🌟🌟

"Lisa the consultant who took my call was exceptionally helpful and understanding of the difficult personal situation I was facing with my parent's deteriorating health as well as the complex situation of where they were and where they would soon be living, are far apart and would involve many different branches. Everything was, no problem, she organised everything thinking about every detail and finding solutions. The service is breathtaking along with the flexibility and co-ordination between branches to act together."

Thank you for trusting us. 💜

02/08/2025

“In your heart you feel like, I’ve done a good job today”

Meet Margot, one of our incredible carers, as we take a glimpse into her day. Filled with care, kindness, and connection, from her first visit to her last, she brings warmth, patience, and a genuine love for what she does.

It’s the small moments, the shared laughter, and the understanding that make all the difference 💜

Thank you for all that you do, Margot.

We are proud to share this heartfelt feedback from one of our amazing carers 💜Care is beyond a job - it’s about making a...
01/08/2025

We are proud to share this heartfelt feedback from one of our amazing carers 💜

Care is beyond a job - it’s about making a real difference, building genuine connections, and growing both personally and professionally.

We’re grateful and proud of our care team for the compassion they show and the meaningful impact they make every single day.

31/07/2025

Meet John and his wife Pam, as they share the importance of trust in their care journey.

From the very first visit, their carer Margo brought warmth and conversation, turning care into companionship. As John says, their carer became part of the family; someone they could rely on through every moment.

🎥 Watch John’s story to see how trust helps transform a care journey.

30/07/2025

Trusted care starts with kindness and compassion at the heart 💕

Helen from our dedicated Learning and Development team explains how we equip our carers with the skills and support to deliver truly person-centred care.
From comprehensive training to continuous learning, it’s all about making sure our customers feel safe, supported, and truly understood in their own homes.

Here are just a few of the ways we build trust every day:

💜 Listening to what matters most and being there for families
💜 Equipping carers with the right skills, empathy, and confidence
💜 Creating care that fits real lives
💜 Helping people stay happy and independent in the place they love most – home.

🎥 Take a look at what makes care truly person-centred with Helen.

It's always wonderful to see positive feedback from our dedicated care team.At Helping Hands, we’re proud to foster a su...
26/07/2025

It's always wonderful to see positive feedback from our dedicated care team.

At Helping Hands, we’re proud to foster a supportive and welcoming environment where our team feels truly valued and appreciated for the work they do.

Hearing how our carers feel supported and recognised means so much to us. It reflects the culture we strive to build every day - one that puts people at the heart of everything we do 💜

This Good Care Month, we’re celebrating the everyday moments that matter most 💜Across the country, our branches have sha...
25/07/2025

This Good Care Month, we’re celebrating the everyday moments that matter most 💜

Across the country, our branches have shared beautiful glimpses into the bonds between our carers and customers - from warm smiles to shared laughter and everything in between.

Here’s a look at some of the special moments captured recently 💕

Thank you to our teams for living and breathing trusted care, every single day.

We’ve reached a milestone we’re incredibly proud of, not just because it’s more than any other home care provider, or be...
21/07/2025

We’ve reached a milestone we’re incredibly proud of, not just because it’s more than any other home care provider, or because we’ve maintained our ‘Excellent’ rating — but because behind every review is a person, a family, a moment of care that truly mattered.

Your words have lifted our teams, celebrated our carers, and helped others find care they can trust. 🌟

To everyone who has taken the time to share their experience: thank you. Your feedback doesn’t just rate our service — it reminds us why we do what we do.

Here’s to 4,000 stories of compassion, trust, and real lives touched by care at home 🏡

Emma recently joined Helping Hands in April as part of our Live-in Care team. We spoke with her to learn about her journ...
18/07/2025

Emma recently joined Helping Hands in April as part of our Live-in Care team. We spoke with her to learn about her journey into care and what a typical day looks like:​

“I was inspired to become a Carer after watching my mum care for the elderly when I was growing up and helping take care of my late nanna.

My typical day starts around 7am, preparing breakfast and medication, tidying the house, doing laundry, and supporting my customer with washing and dressing. If she had any appointments, I would drive her or if she wanted to go into town I'd accompany her. I would prepare her evening meal and assist when she is ready to go to bed.

My biggest pleasure is to see my customers happy and being able to live a fulfilled happy life in their own home, no matter their age or disability. This job is a rewarding role and knowing you make someone happy is the best feeling in the world.”
​
Emma’s story shows why care is truly rewarding — it’s about connection, support, and making a real difference every day 💜🏠

Over 4,000 Trustpilot reviews and every single one tells a story 💜​We’ve reached a milestone we’re incredibly proud of, ...
17/07/2025

Over 4,000 Trustpilot reviews and every single one tells a story 💜​

We’ve reached a milestone we’re incredibly proud of, not just because it’s more than any other home care provider, or because we're rated ‘Excellent’ — but because behind every review is a person, a family, a moment of care that truly mattered.​

It’s recognition that means so much, especially as we mark 35 years of supporting people to live well at home.​ Your words have lifted our teams, celebrated our carers, and helped others find care they can trust. 🌟​

To everyone who has taken the time to share their experience: thank you. Your feedback doesn’t just rate our service — it reminds us why we do what we do.​

Here’s to 4,000 stories of compassion, trust, and real lives touched by care at home 🏡​

15/07/2025

What does trusted care mean to you? 💜​​

This Good Care Month, we’re proud to shine a light on our amazing Cheltenham branch team. In this video, India (Branch Care Manager), Liam (Care Training Practitioner), and Joanne (Carer) share what trusted care means to them — and why it’s at the heart of everything we do.​

From the first day of training to every visit in the community, trusted care is more than a phrase , it’s the foundation of the relationships we build every day.​

​🎥 Watch as they reflect on the passion, purpose and pride that drive great care.​

​ ​

12/07/2025

“He really lifted my spirits” ​

Meet Andy, one of our incredible customers - as he shares why his joint carer, Chris, has made such a meaningful difference in his life. 💜

​From trust and companionship to the little things that matter most, Andy’s story is a powerful reminder of how great care goes far beyond the practical.​

​Watch as Andy opens up about the impact Chris has had, and the bond they’ve built together.​

We’re proud to share heartfelt feedback from Karen, a valued member of our visiting care team.Karen’s words are a powerf...
11/07/2025

We’re proud to share heartfelt feedback from Karen, a valued member of our visiting care team.

Karen’s words are a powerful reminder of the meaningful impact our carers make - offering not just support, but connection, compassion, and kindness.

Karen was also recognised with a Moments of Kindness Award in June, in appreciation of her ongoing strength and positivity. She’s a true rock for her team and the people she supports.

Thank you to all our carers for the incredible difference you make 💜

08/07/2025

Meet Jenny and her 24/7hr live-in carer Zee as they share the fun, laughter and connection that define their time together 🏡

From shared hobbies to real companionship, this is what trusted care looks like. 💜
​

Address

431-441 Wimborne Rd, 431-441 Wimborne Road
Poole
BH153EE

Opening Hours

Monday 8am - 7pm
Tuesday 8am - 7pm
Wednesday 8am - 7pm
Thursday 8am - 7pm
Friday 8am - 7pm
Saturday 9am - 5:30pm
Sunday 9am - 5:30pm

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