Port Isaac Surgery

18/03/2026

Port Isaac Practice & Bridge Medical Centre:

⚠️ Meningitis B Update – Important Information for Patients
We’re aware of the meningitis B outbreak currently affecting the Canterbury/Kent area. We want to reassure our community that there is no outbreak in Cornwall at this time, and there is no local public health alert.

Meningitis can develop quickly, so it’s important to know the signs. If you or someone you care for experiences symptoms such as fever, severe headache, neck stiffness, rash, drowsiness, vomiting, or cold hands/feet, please seek medical advice promptly via NHS 111.

For trusted information on symptoms, risks and protection, please visit official UKHSA guidance:

👉 https://ukhsa.blog.gov.uk/2025/10/31/what-is-meningitis-symptoms-risks-and-how-to-protect-yourself/
We’ll continue to share updates if anything changes.

Meningitis is a serious condition where the protective layers (meninges) around the brain and spinal cord become inflamed. It has many causes, such as different germs, including bacteria, viruses, and fungi. In the UK, most cases are due to bacteria

17/03/2026

Meningitis can be very serious if not treated quickly.

The NHS website has all the information you need, including what to look out for and when to get medical help.

➡️ https://www.nhs.uk/conditions/meningitis/

11/03/2026

Port Isaac Practice & Bridge Medical Centre:

12th March – half day training closure
Both surgeries will be closed on Thursday 12th March from 1pm until Friday 13th 8am for essential staff training. Please ensure you have collected your medication etc.

If you require urgent medical attention please call 111 and they will direct you – thank you for your patience whilst our staff receive essential updates.

09/03/2026

09/03/2026

Port Isaac Practice & Bridge Medical Centre:

📢 Important Update for Our Patients

We want to let you know that we are currently experiencing staff shortages across all areas of the practice.

This includes our reception/telephone team, dispensary, and clinical staff.

As a result, you may notice:

📞 Longer telephone wait times
💊 Delays in dispensing medications
🩺 Longer waits for clinical appointments or responses

We understand how frustrating delays can be, and we are truly sorry for any inconvenience this may cause. Our team is working incredibly hard under challenging circumstances.

🙏 Please be patient and kind to our staff — they are doing their very best to support you.

Thank you for your understanding and continued support.

– Port Isaac Surgery Team

06/03/2026

Port Isaac Practice and Bridge Medical Centre:

Telephone statistics for February 2026

Total inbound calls - 4,613 (3,391- 73.51% Queued)
Answered from the queue - 3,079 (90.8%)
Average queue time answered – 2m 50s
Average inbound talk time - 2m 12s

Total outbound calls attempted - 4,862,
Total outbound calls connected 4,301 (88.5%)
Average outbound talk time - 3m 15s

Patients who hung up without waiting - 1,191 (25.8%) - average time they waited before hanging up - 51s.

Callbacks requested - 27
Callbacks successful - 26
Callbacks unsuccessful - 1

10-11am is busiest for calls in (probably the dispensary)
9 - 10am is busiest for outgoing calls

90.8% answered from the queue in an average of 2m 50s is brilliant thank you to all our staff for their dedication.

Terri Clare
Practice Business Manager

05/03/2026

04/03/2026

Port Isaac Practice & Bridge Medical Centre:

St Teath shop will be closing on the 10th of March for atleast 3 months.

Therefore any uncollected medication from the St Teath shop will be returned to Port Isaac Surgery on Monday the 9th of March.

We also deliver to the following villages, which may be an alternative option for you:

• Delabole
• St Tudy
• St Mabyn
• St Kew
• Blisland
• Polzeath

Or you can also collect from either our Wadebridge surgery or our surgery at Port Isaac.

You can either call (01208 880222) or email the dispensary (letters.portisaac@nhs.net) to arrange any changes you wish to make.

Thank you

The Port Isaac Dispensary Team

27/02/2026

Important information for parents and carers about infant formula recalls.

The Food Standards Agency has announced a recall of specific batches of SMA, Aptamil and Cow & Gate infant and follow-on milks.

Most formula on sale is safe, but if you use formula milk please check the batch code and best-before date on the tin or box.

If your product is part of the recall, stop using it and return it to the shop for a refund.

If you have any concerns about your baby’s health, contact your GP or call NHS 111.

Babies can safely switch brands of first milk if needed, but if your baby has specialist formula prescribed, talk to a health professional before making any changes.

You can find the list of affected products on the Food Standards Agency website.

27/02/2026

26/02/2026

Port Isaac Practice & Bridge Medical Centre:

• It’s Shingles Awareness Week. Shingles causes a painful rash and anyone who’s had chickenpox can get it. Know the signs: tingling, pain, and a blistering rash on one side of the body.

https://www.nhs.uk/conditions/shingles/

• You may be eligible for a free NHS shingles vaccine if you turned 65 on or after 1 September 2023, are aged 70 to 79, or are 18+ with a severely weakened immune system.

The shingles vaccine reduces your risk and makes symptoms milder. Please contact reception for more details

Find out about shingles, including symptoms and what to do if you think you have it.