Port Isaac Surgery

06/05/2026

Port Isaac Practice & Bridge Medical Centre:

🌟 A big thank you to our amazing team! 🌟

We wanted to share a snapshot of just how hard our reception and administrative teams have been working to support our patients —and they’re doing an incredible job 👏

📞 In the last reporting period:

We received 4,929 incoming calls, with 77% entering the queue
Of those, 94.4% were answered, with an average wait of just 2 minutes – a fantastic achievement!

Our team also handled large numbers of outbound calls (4,898 attempted), successfully connecting with patients 87.5% of the time

💬 What this means for you:

Most patients are getting through and speaking to a team member quickly.

Our staff are spending quality time on each call (averaging around 2–3 minutes), making sure queries are properly handled.

We’re also proactively calling patients back and following up where needed

⏰ Busy times to be aware of:

The phones are busiest for incoming calls between 10–11am
Outgoing calls peak between 9–10am

If your request isn’t urgent, calling outside these times may get you through even faster.

💡 While some patients understandably hang up if they’re unable to wait (on average after 49 seconds), we’re continuing to improve access and reduce wait times wherever possible.

🏆 Overall, answering 94.4% of queued calls in just over 2 minutes is an outstanding result — and we couldn’t be prouder of the whole team.

Thank you to every member of staff for your continued dedication, and thank you to our patients for your patience and support 💙

30/04/2026

Sadly some of our stocks are low and we’re in need of a few items. All donations make a huge difference and enable us to continue the service we offer in the community.

30/04/2026

🌍 It’s world immunisation week – a global health campaign led by the World Health Organization (WHO) to highlight how vaccines prevent disease, save lives, and foster healthier communities.

Our school age immunisations service vaccinates school aged children and young people, including those who are home educated across Cornwall and Devon. We visit schools, run community catch up clinics, and provide dedicated sessions for those who are needle phobic.

💉 What vaccines are children due and when?

Children in years 7 – 11 are offered the following vaccines:
- Nasal flu vaccine - years 7 – 11
- HPV vaccine - year 8
- Tetanus / Diphtheria / Polio (Td/IPV) – final booster from year 9
- Meningitis ACWY – from year 9

If you’re not sure if your child is up to date with their vaccinations, or need to book a catch-up clinic? Please contact us.

🔗 kernowhealthcic.org.uk/primary-care-services/school-age-immunisation

20/04/2026

19/04/2026

❓ Port Isaac Practice & Bridge Medical Centre– FAQs:

Why am I asked to attend Port Isaac instead of Bridge?
Port Isaac is our main practice site, where most routine and pre‑bookable appointments take place. Bridge Medical Centre is a branch surgery and is mainly used for same‑day and urgent/acute issues.

What is a main practice site?
A main practice site is the primary base of the GP practice. This is where you will usually find more GP clinics, routine appointments, and planned care.

Can I choose which site I attend?
We will always try to take your preference into account, including site, GP, and personal circumstances. However, choosing a specific site or GP may mean a longer wait for an appointment.

How do I get an appointment?
We operate a full clinical triage system. When you contact us, a GP reviews your request and will:
Offer you the most appropriate available consultation, or
Direct you to a more suitable service, if appropriate

Why might my appointment be at Bridge Medical Centre?
Bridge is primarily used for on‑the‑day and urgent problems, so you may be offered an appointment there if your issue needs prompt assessment.

What is happening with GP staffing?
Following the retirement of Dr Hamilton and Dr Barfield, we currently have one female GP. We are pleased to confirm that a new female GP will be joining the practice in May.

Thank you for your patience and understanding as we work to provide the safest and most appropriate care for all our patients.

17/04/2026

13/04/2026

Port Isaac Practice and Bridge Medical Centre:

“We know getting through matters. Here’s how your surgery is doing — and we’re really proud of our team 💙”

13/04/2026

https://uk.indeed.com/viewjob?jk=8ac45d9899036391

Port Isaac Practice

10/04/2026

🌟 We’re Hiring! Treatment Room Nurse / Nursing Associate 🌟
Port Isaac & Wadebridge.

We are looking for a Treatment Room Nurse (Band 5/6) or a Nursing Associate to join our friendly and supportive team.

🕒 Hours: 24 hours per week (negotiable)
📍 Location: Port Isaac & Wadebridge

Experience is preferred but not essential — full training will be provided for the right candidate.

We’re looking for someone who is:
✔ Compassionate and patient-focused
✔ Able to work well as part of a team
✔ Keen to develop their skills in a supportive environment

📧 How to apply:
Please email your CV to letters.portisaac@nhs.net

If you’re looking for a rewarding role with flexibility and strong team support, we’d love to hear from you!

02/04/2026

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