Portlethen Medical Centre

11/02/2026

IMPORTANT UPDATE

Patient services is up and running again for prescriptions. Thank you for your patience and sorry for any inconvenience caused.

26/01/2026

23/01/2026

21/01/2026

URGENT NOTIFICATION 21.01.2026

Patient services - Repeat prescription ordering.
There is currently technical issues with Patient Services. Patients are being advised when they log in that the practice is unavailable. We are in the process or liaising with Patient services to rectify the issue.
We apologise for the inconvenience this is causing and ask that you try the service later in the day. Sincere thanks for your patience while we work with Patient Services to resume the system. We will update you as soon as possible,

07/01/2026

URGENT ADVERSE WEATHER UPDATE

Wednesday 7th January @ 12.00

From Mid day today Portlethen Medical Centre is now providing a normal service. However the safety of our patients and staff is our priority during these adverse weather conditions and we will be monitoring this daily. All patients should now attend all face to face appointments with the GP's or nurses unless you have been contacted by the surgery to advise if it has been converted to a telephone call.

First Contact Physio appointments today are still telephone calls only.

As the weather conditions are still precarious, if you as a patient wish to cancel or convert your appointment please phone the Medical Centre where an administrator will assist you.

The Portlethen Community Ambulance will not be operating for the rest of this week due to the road conditions. Any Patients booked to attend the Medical Centre Thursday and Friday with the Community ambulance will be contacted by a member of the Medical Centre admin team today.

We will be monitoring the adverse weather warnings daily and will put updates on this site should anything change.

We want to thank everyone for their patience and understanding during what has been a challenging start to the New Year for patients and staff.

06/01/2026

‼️URGENT UPDATE‼️

The medical practice will be open tomorrow (07/01/2026) however the safety of our patients and staff is our priority during these weather conditions. Many of our staff are travelling from other areas and are not be able to make it in safely so please bear this in mind if you have a pre-booked appointment or when contacting the surgery.

All in person face to face GP appointments will be converted telephone appointments and any urgent requests for review will be triaged. Patients will be contacted by admin either on phone or text message to advise if these appointments are changing to phone calls or being cancelled. Some clinical and admin staff are unable to get into the practice and therefore please only contact the practice its urgent.

Please attend any nurse appointments, but if you want to rearrange any of these appointments if you can’t attend please let us know.

All first contact physio appointments with also be changed to a phone call. You will be contacted by text message or phone call to advise you of this.

The community ambulance is not operating due to the weather and therefore all the patients booked will be contacted by the practice to rearrange their appts or convert to telephone calls

If there is anything that can wait until later on in the week when the weather is set to improve, we would appreciate this.

Thank you for your patience and understanding and we do apologise for any inconvenience caused.

06/01/2026

Tuesday 6th January
Important notice for patients regarding repeat prescriptions
Please can we ask that you allow extra time for your routine repeat prescriptions to be processed. Due to the ongoing adverse weather conditions, we are processing a high volume of routine repeat prescriptions, alongside a growing number of urgent requests, prioritising requests that require our immediate attention. We understand this may cause some inconvenience and we sincerely apologise and appreciate your patience and understanding during this challenging period. Please can we also ask that do not come into the practice with urgent requests, please phone the practice on 0345 013 0720 and one of our administrators will assist you. Please remember your can also go directly to a pharmacy if you have run out of your repeat prescription where they will be able to issue a short term urgent supply. Please ensure you order your routine repeat prescriptions in a timely manner and leave it as long as possible before collecting. Thank you, Portlethen Medical Centre

05/01/2026

‼️URGENT UPDATE‼️

The medical practice will be open tomorrow (06/01/2026) however the safety of our patients and staff is our priority during these weather conditions. Many of our staff are travelling from other areas and are not be able to make it in safely so please bear this in mind if you have a pre-booked appointment or when contacting the surgery.

All in person face to face GP appointments will be converted telephone appointments and any urgent requests for review will be triaged. Patients will be contacted by admin either on phone or text message to advise if these appointments are changing to phone calls or being cancelled. Some clinical and admin staff are unable to get into the practice and therefore please only contact the practice its urgent.

Please attend any nurse appointments, but if you want to rearrange any of these appointments if you can’t attend please let us know.

All first contact physio appointments with also be changed to a phone call. You will be contacted by text message or phone call to advise you of this.

The community ambulance is not operating due to the weather and therefore all the patients booked will be contacted by the practice to rearrange their appts or convert to telephone calls

If there is anything that can wait until later on in the week when the weather is set to improve, we would appreciate this.

Thank you for your patience and understanding

05/01/2026

The medical practice will be open today however the safety of our patients and staff is our priority during these weather conditions. Many of our staff are travelling from other areas and may not be able to make it in safely or may arrive later so please bear this in mind if you have a pre-booked appointment or when contacting the surgery.

Some in person appointments are now telephone appointments and any urgent requests for review will be triaged. Patients will be contacted by admin to advise if these appointments are changing to phone calls or being cancelled. Some clinical and admin staff are unable to get into the practice and therefore please only contact the practice its urgent.

The community ambulance is not operating due to the weather and therefore all the patients booked will be contacted by the practice to rearrange their appts or convert to telephone calls

If there is anything that can wait until later on in the week when the weather is set to improve, we would appreciate this.
Thank you for your patience and understanding