08/01/2026
⭐️Cancellation Policy⭐️
Happy new year all! Sorry to start the year with a less exciting post. Since the end of last year and returning back to work this week I have had an influx of cancellations/rescheduling. I completely understand that things happen out of our control, however a lot of the time it’s due to double booking with a lesson/farrier/saddler etc (I’m sure they have the same problems!). I am usually very flexible with needing to change appointments last minute, but I am struggling for diary capacity and when I end up with a couple of hours gap in the diary from finding out the night before, it can be frustrating as I have people waiting for appointments.
I did have a cancellation policy in place as below, but never really enforced it. I am unfortunately going to have to be stricter with this policy moving forward - I hope you can all understand.
Thank you for all keeping me so busy! 🤍