02/08/2024
Due to continued success and business growth, Inuvi is currently looking to recruit an experienced Customer Services Administrator to join our rapidly growing laboratory team in Gloucester.
About Inuvi
Inuvi is a leading provider of health assessments, phlebotomy services and expert laboratory testing.
Through the millions of tests Inuvi expertly analyses every year at our state-of-the-art medical laboratory in Gloucester, we empower our clients with the health data they need to help their customers and patients better understand, manage, and improve their health.
We work with clients across a broad range of sectors including life and health insurance, health and wellbeing, public health, and social research. The one thing they all have in common is they trust Inuvi to deliver accurate test results and exceptional customer service.
About the role
This role is pivotal to maintaining Inuvi’s reputation for outstanding customer service.
You will be the main point of contact for Inuvi’s laboratory clients and prospective clients dealing with their enquiries in a timely and professional manner, providing information and completing tasks and actions with a high degree of accuracy and professionalism.
You will co-ordinate with colleagues across Inuvi to deliver exceptional customer satisfaction and the timely resolution of all queries, ensuring that all times service standards are met, and problems are resolved in accordance with defined standard operating procedures and policies.
Working alongside our team of Medical Laboratory Assistants you will be required to perform general laboratory duties.
About You
Excellent communication skills and accuracy are important to this role as you will be updating the database, client records and internal documentation.
You will be working with the team to ensure best practice is maintained, customer service procedures are reviewed and improved, and that the laboratory continues a culture of improvement.
It’s a busy time for our business so you’ll need to be a self-starter who is confident in managing your own workload while making/receiving calls to gather information.
You’ll ideally have proven experience of working in customer service role and work well within a team.
With very effective communication skills, you’ll be competent in maintaining accurate records, with experience of working on internal databases and excel being desirable.
Job Type:
• Permanent.
• Full time.
Working Hours:
• 40 hours per week.
• Monday to Friday – 9am to 5pm.
• 1 in 3 Saturdays (with following Monday off).
Salary:
• Competitive
Additional Employee Benefits:
1. Company Pension
2. Life Insurance
3. Health Cash Plan
4. Annual Health Check
5. Employee Assistance Programme
6. Cycle to Work Scheme
7. Option to purchase additional annual leave.
8. Long Service Award
9. Company paid social events
10. On-site parking
𝐓𝐨 𝐀𝐩𝐩𝐥𝐲:
Email your CV to hr@inuvi.co.uk
