Surrey and Sussex Healthcare NHS Trust

13/04/2026

While the current industrial action by resident doctors has now ended, our hospital remains very busy as we work to recover services. Please only attend the Emergency Department if your medical need is urgent and instead use services such as NHS 111 online, local pharmacies, your GP and minor injury units. Find our more: https://www.surreyandsussex.nhs.uk/latest-news/important-message

For the next six days our hospital will be affected by Resident Doctor industrial action.

We want to help you get the care you need during this period. If you’re feeling unwell, please use NHS 111 online to be directed to the most appropriate service and only visit our emergency department if your medical need is life-threatening. Urgent treatment centres, pharmacies, your GP or minor injury units will often be able to help offer advice and treatment for less urgent medical issues.

Please attend appointments unless we have contacted you to re-arrange and use our traffic light system for Emergency Department alternatives if you have a medical need. This could save you valuable time waiting in ED.

Find out more: https://www.surreyandsussex.nhs.uk/our-services/medicine-emergency/accident-and-emergency/alternatives-ed

07/04/2026

Due to a high level of Norovirus cases, please do not attend the hospital if you have, or have had diarrhoea or vomiting in the last 48 hours.

Our temporary restriction for visiting our wards during this period remains in place. This temporary change does not apply to Paediatrics, Maternity, or end of life patients. Patients in our Emergency Department can have one visitor per day.

Please attend your outpatient appointment unless you've been contacted and told otherwise.

Read our full guidance here - https://www.surreyandsussex.nhs.uk/patients-and-visitors

07/04/2026

For the next six days our hospital will be affected by Resident Doctor industrial action.

We want to help you get the care you need during this period. If you’re feeling unwell, please use NHS 111 online to be directed to the most appropriate service and only visit our emergency department if your medical need is life-threatening. Urgent treatment centres, pharmacies, your GP or minor injury units will often be able to help offer advice and treatment for less urgent medical issues.

Please attend appointments unless we have contacted you to re-arrange and use our traffic light system for Emergency Department alternatives if you have a medical need. This could save you valuable time waiting in ED.

Find out more: https://www.surreyandsussex.nhs.uk/our-services/medicine-emergency/accident-and-emergency/alternatives-ed

03/04/2026

We have now stood down from Critical Incident. Read more here https://www.surreyandsussex.nhs.uk/latest-news/trust-declares-critical-incident-due-norovirus-outbreak

In response to the continued high levels of Norovirus across our hospital, sustained demand in our Emergency Department, and the challenges we are facing moving patients around the site in line with necessary infection control measures, the Trust has declared a Critical Incident.

Please only use our Emergency Department (ED) for serious or life-threatening emergencies. For all other urgent health needs, consider these alternatives:
- Your GP
- NHS 111 - online or by phone, available 24/7
- Your local pharmacy – expert advice for several ailments through Pharmacy First https://bit.ly/4duHKcu
- Urgent Treatment Centre at Crawley Hospital
- Minor Injuries Units at Caterham Dene, Horsham Hospital and Queen Victoria Hospital
Choosing the right service helps us keep ED free for those who need it most. Thank you for helping us help you.

Find out more - https://www.surreyandsussex.nhs.uk/latest-news/trust-declares-critical-incident-due-norovirus-outbreak

03/04/2026

With the upcoming Easter Bank Holiday weekend and six days of strikes by resident doctors, our Emergency Department will be very busy. For non-urgent medical needs, please contact use NHS 111, your local pharmacy or GP, the Crawley urgent treatment centre or the minor injury units at Horsham, Caterham or East Grinstead. Those will a life-threatening injury or illness should still come forward to urgent care.

If you have had diarrhoea or vomiting, please do not visit until you have been symptom free for at least 48 hours.

Please attend your outpatient appointment unless you've been contacted and told otherwise.

Find out more: https://www.surreyandsussex.nhs.uk/our-services/medicine-emergency/accident-and-emergency/alternatives-ed

30/03/2026

In response to the continued high levels of Norovirus across our hospital, sustained demand in our Emergency Department, and the challenges we are facing moving patients around the site in line with necessary infection control measures, the Trust has declared a Critical Incident.

Please only use our Emergency Department (ED) for serious or life-threatening emergencies. For all other urgent health needs, consider these alternatives:
- Your GP
- NHS 111 - online or by phone, available 24/7
- Your local pharmacy – expert advice for several ailments through Pharmacy First https://bit.ly/4duHKcu
- Urgent Treatment Centre at Crawley Hospital
- Minor Injuries Units at Caterham Dene, Horsham Hospital and Queen Victoria Hospital
Choosing the right service helps us keep ED free for those who need it most. Thank you for helping us help you.

Find out more - https://www.surreyandsussex.nhs.uk/latest-news/trust-declares-critical-incident-due-norovirus-outbreak

25/03/2026

Our Emergency Department is very busy, and we are caring for a number of patients with Norovirus. Please only attend our Emergency Department for life-threatening illnesses or injuries.

Please do not attend the hospital if you have, or have had in the last 48 hours, diarrhoea or vomiting.

For urgent care, please use:

- Your GP

- Your local pharmacy – expert advice for several ailments through Pharmacy First https://bit.ly/4duHKcu

- NHS 111 – online or by phone, available 24/7

- Urgent Treatment Centre at Crawley Hospital

- Minor Injuries Units at Caterham Dene, Horsham Hospital and Queen Victoria Hospital

Choosing the right service helps us keep ED free for those who need it most. Thank you for helping us help you. Find out more https://www.surreyandsussex.nhs.uk/late.../important-message

If you are planning to visit a patient, please call the ward before you come.

19/03/2026

Today, we were delighted to welcome Stephen Kinnock, Minister of State at the Department of Health and Social Care for the official opening of our new Community Diagnostic Centre (CDC) at Belfry Shopping Centre, Redhill.

We were also joined by key partners on the project, the first patients of the CDC, and some of our teams, for a tour of the new facility and the special ribbon cutting moment with the Minister and Andrew Hines, our Chief Executive.

In its first 8 weeks the new CDC has seen almost 1,400 patients who would've otherwise had to travel to other sites and will ensure quicker access to diagnostic tests for thousands more in the years ahead - supporting better outcomes for our local communities

07/02/2026

Thank you for your comments on our East Surrey UTC plans. Below are answers to some of the most commonly asked questions.

1. Why can’t this funding be used for Crawley Hospital’s Urgent Treatment Centre or Horsham Minor Injuries Unit?

NHS England’s policy expects every Hospital with an Emergency Department to have a co-located Urgent Treatment Centre. We are currently one of the few Trusts without this in place. This capital investment will bring us in line with national direction.

Both UTC and MIU services at Crawley and Horsham Hospitals are managed by Sussex Community NHS Foundation Trust. We do not manage these units. While we provide some services on these sites, we are not responsible for the Urgent Treatment Centres or Minor Injury Units. A full list of our services is available on our website.

2. Where will the new building be located?

We have done a complete options appraisal of our full hospital site and the preferred option is the main entrance, next to the ambulance bays, in the area currently used for disabled parking.

3. What will happen to the disabled parking bays?

They will be relocated close to the new building and we are looking carefully at the best accessibility for those who need these spaces. The final location will be confirmed in the final design.

4. Why can’t Crawley A&E be reinstated?

Crawley Hospital is managed by Sussex Community NHS Foundation Trust.

Decisions about A&E services at this site are not made by SASH. As per point one.

5. Why can’t this money be used for equipment or more staff?

This is capital funding from NHS England that we applied for. It is specifically allocated for the purposes of building a UTC in line with NHSE direction of travel to have a UTC co-located with EDs. It can only be used for buildings and infrastructure. It cannot be used for staffing, equipment, or day-to-day services.

6. Why can’t the UTC be built somewhere else?

In addition to point one, building elsewhere would require buying additional land and developing new infrastructure. This would not be operationally practical and would cost significantly more than the funding available.

7. Will Crawley UTC close as a result of this?

Crawley Hospital is managed by Sussex Community NHS Foundation Trust. Decisions about UTC services at Crawley are not made by SASH. Although, we aren’t aware of plans for its closure.

03/02/2026

We are pleased to announce plans for a new Urgent Treatment Centre (UTC) at East Surrey Hospital in Redhill!

The purpose-built UTC will sit alongside the Emergency Department, creating a single front door for people with non-life-threatening emergencies. It will offer faster assessment, diagnosis and treatment in one place, while freeing up space in the main hospital to expand Same Day Emergency Care (SDEC).

Backed by £8.6m of NHS England capital investment, the new two-storey building is at the final design stage. Subject to approval, construction is expected to start this summer, with the service opening in the second half of 2027.

This development will help reduce Emergency Department pressures, cut waiting times and support more patients to return home the same day, improving urgent care for East Surrey and surrounding communities.

Read more here - https://www.surreyandsussex.nhs.uk/latest-news/trust-announces-plans-new-urgent-treatment-centre-east-surrey-hospital

29/01/2026

Our amazing team of Neurotherapists are stepping up, literally! They’re walking and running the equivalent of the entire length of Land’s End to John O’Groats: 1200 miles to raise funds for East Surre

06/01/2026

⚠️🟠 The amber cold-health alert across England has been extended to Sunday 11 January.

Look out for anyone who may be at higher risk in the cold. Read our advice on staying warm and well this winter. 🧤☕
🔗 https://www.gov.uk/government/publications/keep-warm-keep-well-leaflet-gives-advice-on-staying-healthy-in-cold-weather