11/01/2026
We continue to respond to the ongoing impacts of Storm Goretti across Cornwall.
Here is the latest update on water supplies, power outages, and highways, along with important safety advice.
Vulnerable people
Support is available for vulnerable residents who remain without electricity.
If you have any concerns, please contact us as soon as possible so we can help. Many essential items such as community equipment, electric hoists, stair lifts and pressure-relieving mattresses have manual or backup options. However, as this power outage has been prolonged, we want to make sure people remain safe and supported.
If you're worried about your equipment or its backup arrangements, please let us know. We can assess the situation and, where needed, consider alternative solutions or replacements to help keep you safe and comfortable.
For social care emergencies – Safeguarding Adults and Children - call 0300 1231 116.
For out of hours emergency repairs, Medequip can be reached on 020 8573 2871.
Water update
South West Water has now restored water supplies to more than half of its customers in Helston and the surrounding area. Repairs are ongoing to six major water mains in the Helston area that were damaged by Storm Goretti, and this continues to affect water supplies.
Teams are working as quickly as possible to restore supplies.
South West Water will be crediting affected customers in line with their Customer Promise:
£50 for the first 12 hours without water
£50 for every additional 12-hour period
You don’t need to do anything, your credit will be applied automatically and reflected on your next bill. South West Water will write to eligible customers to confirm this.
For those without water, there are two bottled water stations open on Sunday - January 11:
Old Flambards Car Park, Helston, TR13 8BN (W3W: erupted.overjoyed.panthers) – Open 24 hours
Mullion School, Meaver Road, Mullion, TR12 7EB (W3W: enrolling.stopwatch.visions) – Open until 10pm
Unfortunately, due to strong winds and safety concerns, the water station at Folly Field Car Park, Marazion station, is temporarily closed.
South West Water is reviewing the situation hourly and will provide an update as soon as it’s safe to reopen.
Power outages update
As of Sunday morning, around 7,000 households remain without power.
National Grid has set up welfare provisions in Penryn and warm spaces in key locations where people can access heated areas, hot food and drinks.
You can check the latest locations at https://orlo.uk/Welfare_Hubs_ps3BQ
If you're without power, please call National Grid on 105 or 0800 6783 105.
Use these numbers to report lasting power cuts, damage to power lines and infrastructure, or someone you are worried about.
You can also report a power cut online at https://orlo.uk/Report_a_Power_Cut_gZ9Cy or https://orlo.uk/Power_Cuts_JNiKc
Check here for outages and restoration times - https://orlo.uk/Power_Cut_Map_VBEu0
Highways update
Highways teams continue to respond to a significant number of incidents, particularly in west Cornwall.
With further wet and windy weather forecast, some areas remain unsafe due to fallen trees and branches, and there is a continued risk of further disruption.
Please pay close attention to road closures and do not move or remove signage, as it is in place for public safety.
If you see fallen trees or branches on a highway or on Cornwall Council land, please report it with a photo and your what3words location via the council website or by calling 0300 1234 222.
https://orlo.uk/Report_Issues_With_Trees_MoJmg
We would like to thank residents and communities for their patience, support and understanding. Please continue to give our teams the time and space they need to carry out this essential recovery work safely.
Openreach
If you're experiencing issues with phone or broadband services, you can check the BT service status in your area online - https://orlo.uk/Check_BT_Service_Status_jfkdE
Unsafe, damaged or vandalised Openreach equipment should be reported directly to Openreach via their website - https://orlo.uk/Report_Unsafe_Openreach_Equipment_3kst5
