Heart to Heart Home Care Agency

01/04/2026

What a wonderfully productive day we’ve had!
Alfie (the grandson!) has been busy delivering Easter eggs to some of our lovely clients – spreading a little seasonal joy and plenty of smiles 🐣🍫💛
We then rounded off the day with a truly delicious meal at The Kings Arms in Reepham – the perfect way to finish a great day!

27/02/2026

A huge thank you to Reepham Life for publishing an article on our 10-year birthday! 🎂

A Reepham-based care agency is celebrating a decade of providing compassionate, person‑centred support to local residents.

25/02/2026

𝐑𝐞𝐩𝐞𝐚𝐭 𝐏𝐫𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧𝐬 𝐂𝐡𝐚𝐧𝐠𝐢𝐧𝐠 𝐟𝐫𝐨𝐦 𝐌𝐚𝐫𝐜𝐡 𝟐𝟎𝟐𝟔 – 𝐀 𝐏𝐨𝐭𝐞𝐧𝐭𝐢𝐚𝐥 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐟𝐨𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐅𝐚𝐦𝐢𝐥𝐲 & 𝐅𝐫𝐢𝐞𝐧𝐝𝐬
As some of you may already be aware, from March 2026 there will be a significant change to how repeat prescriptions are ordered through Reepham and Aylsham Medical Practice.

Paper repeat prescription slips will no longer be printed, and community pharmacies will no longer be able to order repeat prescriptions on your behalf.

Instead, all repeat prescriptions must be ordered directly by the patient (or their proxy) and will be managed electronically. This is part of a move towards a greener, more efficient, and safer system.

You can absolutely continue using Guppy at Reepham Motts Pharmacy to dispense your medication — but you will need to order your prescription yourself directly from the surgery.

𝐇𝐨𝐰 𝐭𝐨 𝐎𝐫𝐝𝐞𝐫
Patients are being encouraged to set up an NHS account using the NHS App (preferred option) or the NHS website.

The NHS App is recommended as it is simple to use and allows communication from multiple providers (this feature is not available when using a desktop computer alone).

We have spoken directly with Reepham Surgery, and they have advised that there will also be an automated telephone line available to order repeat medication for those who prefer not to use digital services.

𝐖𝐞 𝐔𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝 𝐓𝐡𝐢𝐬 𝐌𝐚𝐲 𝐅𝐞𝐞𝐥 𝐎𝐯𝐞𝐫𝐰𝐡𝐞𝐥𝐦𝐢𝐧𝐠
For many within our elderly community, this change may feel confusing or worrying - especially for those who are not confident with smartphones or online systems.

𝐖𝐞 𝐰𝐚𝐧𝐭 𝐭𝐨 𝐫𝐞𝐚𝐬𝐬𝐮𝐫𝐞 𝐫𝐞𝐬𝐢𝐝𝐞𝐧𝐭𝐬 𝐭𝐡𝐚𝐭 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐢𝐬 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞
We attended the NHS Norfolk & Waveney ICB Digital Connect Conference last May, where we spoke directly with NHS App developers about the limitations families face.

Currently, the NHS App allows you to access a linked profile and act on behalf of someone else if you are both registered at the same GP surgery.

With consent, you can:
✔ Order repeat prescriptions
✔ Book appointments
✔ View GP health records

This is extremely helpful for supporting elderly relatives.

𝐻𝑜𝑤𝑒𝑣𝑒𝑟, 𝑎𝑡 𝑝𝑟𝑒𝑠𝑒𝑛𝑡, 𝑙𝑖𝑛𝑘𝑒𝑑 𝑝𝑟𝑜𝑓𝑖𝑙𝑒𝑠 𝑜𝑛𝑙𝑦 𝑤𝑜𝑟𝑘 𝑖𝑓 𝑏𝑜𝑡ℎ 𝑝𝑒𝑜𝑝𝑙𝑒 𝑎𝑟𝑒 𝑟𝑒𝑔𝑖𝑠𝑡𝑒𝑟𝑒𝑑 𝑎𝑡 𝑡ℎ𝑒 𝑠𝑎𝑚𝑒 𝐺𝑃 𝑝𝑟𝑎𝑐𝑡𝑖𝑐𝑒. The NHS App representatives informed us that enabling access across different GP surgeries is something they are actively working on, but it is not yet available.

𝐍𝐇𝐒 𝐓𝐮𝐭𝐨𝐫𝐢𝐚𝐥: 𝐇𝐨𝐰 𝐭𝐨 𝐌𝐚𝐧𝐚𝐠𝐞 𝐇𝐞𝐚𝐥𝐭𝐡 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐟𝐨𝐫 𝐎𝐭𝐡𝐞𝐫𝐬
To find official guidance from the NHS on how linked profiles work and what you might need to do, see the NHS help page here:

👉 Manage health services for others — NHS App help & support
https://youtu.be/lzMBwlLrP2I?si=wrsWSKvZiIcINoNx

This guide shows you how to add someone's account, access their health records, manage services, such as requesting a repeat prescription on their behalf, and switch between profiles.

Learn how to manage an NHS account for people you care for. This guide shows you how to add someone's account, access their health records, manage services, ...

23/02/2026

A huge thank you to All Things Norfolk for featuring our story and helping us celebrate 10 years of compassionate, professional care in Reepham. We are incredibly proud of our team and the difference they make every single day, and it means so much to have our journey highlighted in the local community.

You can read the full article here:
https://allthingsnorfolk.com/heart-to-heart-home-care-reepham-celebrates-10-years-of-compassionate-and-professional-care/

Thank you again for the support — here’s to the next decade of caring for our community.

This month marks a proud milestone for Reepham-based, CQC-registered Heart to Heart Home Care as the local home care provider celebrates its 10th anni

19/02/2026

🎉 10 Years of Care in Reepham! 🎉

This month, Heart to Heart Home Care Agency celebrates 10 years of supporting local people to live safely and independently at home.

Founded in 2016 by Carolyn Woodrow, our mission has always been to provide personal, unhurried, relationship-led care built on dignity and respect. We are proud to support families across Reepham and surrounding villages - and to have recently received an “Excellent” PAMMS rating from Norfolk County Council.

Our staff are not “just carers” - they are highly trained Care Professionals. From monitoring wellbeing and supporting medication safely, to acting as a vital link between families and health services, they go above and beyond every single day. 💙

We celebrated at Kings Arms Reepham, with a beautiful cake from Meadowsweet Cakes, shared with our wonderful staff, clients and families.

If you are considering home care, we are here to help:
📧 carolyn@h2hreepham.co.uk
📞 01603 870732
🌐 www.reephamhomecare.co.uk

Here’s to the next 10 years!🥂

13/02/2026

𝐋𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐡𝐨𝐦𝐞 𝐜𝐚𝐫𝐞 𝐲𝐨𝐮 𝐜𝐚𝐧 𝐭𝐫𝐮𝐬𝐭? At Heart to Heart Home Care, we are proud to be CQC & PAMMS regulated, which means we follow strict standards for safety, quality, and compassion. ✅

What does that mean for you?

𝐏𝐞𝐚𝐜𝐞 𝐨𝐟 𝐦𝐢𝐧𝐝 – Our care professionals are fully trained, following Skills for Care training guidelines and more. That means they receive loads of training to keep their skills up-to-date and provide the highest quality care.

𝐂𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐭 𝐡𝐢𝐠𝐡 𝐬𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐬 – From personal care to companionship, our service is regularly inspected to ensure it meets national care standards.

𝐒𝐚𝐟𝐞𝐠𝐮𝐚𝐫𝐝𝐢𝐧𝐠 & 𝐚𝐜𝐜𝐨𝐮𝐧𝐭𝐚𝐛𝐢𝐥𝐢𝐭𝐲 – With our experience and knowledge, we work closely with multi-disciplinary professionals including social services, occupational therapists, GPs, and pharmacies. We know the right routes to take whenever situations arise, ensuring your loved ones are always supported safely and promptly.

𝐈𝐧𝐬𝐭𝐚𝐧𝐭 𝐭𝐫𝐚𝐧𝐬𝐩𝐚𝐫𝐞𝐧𝐜𝐲 – Families can access live visit notes, care plans and see who is visiting through our NHS-assured care software.

Choosing care is a personal decision. With a regulated service like ours, you can enjoy extra support, clear oversight, and instant updates, helping families feel confident and connected every step of the way.

Because your loved one deserves care that’s not only kind, but safe, reliable, and fully accountable.

Email or call us today to see how we can support your family
E: carolyn@h2hreepham.co.uk
T: 01603 870732

05/02/2026

Heart to Heart Home Care is thrilled to announce that we have received an EXCELLENT rating from our recent Norfolk County Council PAMMS inspection! 🌟

A PAMMS inspection assesses the quality, safety, and effectiveness of care services, and achieving an Excellent rating means we are delivering care above expected standards.

This recognition reflects the dedication, compassion, and professionalism of our incredible team, who go above and beyond every single day to provide care that truly makes a difference.

From supporting independence at home to delivering personalised care with respect and dignity, this rating is a testament to the heart and soul we put into everything we do. ❤️

A huge thank you to our amazing staff, our wonderful clients, and their families for trusting us – this is your achievement as much as ours! 🙌

Looking for care you can trust? Heart to Heart Home Care – where excellence isn’t just a goal, it’s our standard.

Get in touch today to find out more!
carolyn@h2hreepham.co.uk
01603 870732
www.reephamhomecare.co.uk

23/01/2026

At Heart to Heart Home Care, we combine compassionate, person-centred care with modern, trusted technology — because you deserve both.

That’s why we use the MyCarebeans App, an NHS-assured digital care system, to support our clients and their families with clarity, transparency, and peace of mind.

📱 With MyCarebeans, families can:
✔️ View personalised care plans, including medication and home care support
✔️ Read up-to-date care notes and visit information
✔️ Share what matters most — routines, preferences, likes & dislikes
✔️ See upcoming visit times and which care assistant or senior is attending

It helps everyone stay informed, involved, and reassured — even when they can’t be there in person.

Because great care isn’t just about what we do… it’s about how confident and supported you feel every step of the way. 💙

Get in touch to learn more about how Heart to Heart Home Care can support you or your loved one.

📞 01603 870732
📧 carolyn@h2hreepham.co.uk
👩‍⚕️ Get to know our wonderful care team here:
👉 https://www.reephamhomecare.co.uk/team-4

11/01/2026

💓 Do you know where the nearest defibrillator is? 💓
In an emergency, every second counts. A cardiac arrest can happen anywhere, to anyone — and knowing where your nearest defibrillator (AED) is located could quite literally save a life.
A defibrillator is designed to be used by anyone. They give clear, step-by-step voice instructions and will only deliver a shock if it’s needed. You cannot cause harm by using one — but not using one when it’s available can cost precious time.

👉 We encourage all members of the community to take a few minutes to familiarise themselves with their local AED locations.
You can easily search using this national database:
🔗 https://www.defibfinder.uk/
What to do in an emergency:
1️⃣ Call 999 immediately
2️⃣ Start CPR
3️⃣ Send someone to fetch the nearest defibrillator
4️⃣ Follow the defibrillator’s voice instructions until help arrives
At Heart to Heart Home Care, safety, preparedness, and confidence in emergencies are vital parts of caring — not just for our clients, but for each other and our wider community.
Please take a moment today to check where your nearest defibrillator is.
It’s knowledge you hope you will never need — but could make all the difference ❤️

07/01/2026

🌼 Care Visits Available in Reepham 🌼

We currently have availability for care visits in Reepham, including:

Morning visits from approximately 8:15am – up to 45 minutes daily
Lunch visits from approximately 12:00pm – up to 1 hour daily

Our caring, friendly team provides personalised support in the comfort of your own home, helping you or your loved one remain independent with dignity and reassurance 💛

📞 Contact us today to discuss your needs:
01603 870732
📧 carolyn@h2hreepham.co.uk

👩‍⚕️ Get to know our wonderful care team here:
👉 https://www.reephamhomecare.co.uk/team-4

Please feel free to like, share, or tag someone who may benefit from a little extra support 🌸

At Heart to Heart Home Care, we believe exceptional care starts with exceptional people. Our team is more than just a group of care assistants — we are a family, dedicated to bringing warmth, companionship, and expert support to every home we visit. Each member of our team shares a deep commitment...

06/01/2026

🎉 Happy New Year everyone! 🎉
We hope you all had a lovely Christmas filled with good food, laughter, and a well-earned rest 💖

I couldn’t start the New Year without sharing one of my favourite Christmas presents… a book from one of our wonderful Senior Care Assistant!

Yes… she actually bought me this book.
Yes… she thinks this is hilarious.
And yes… they’re absolutely right 😂💕

As if that wasn’t enough, another lovely member of the team gifted me a bundle of winter warmers — which tells you everything you need to know about just how cold this office is ❄️🧣 (apparently survival gear is now essential!).

Feeling incredibly lucky (and very warm… finally!) to work with such a caring, thoughtful, slightly crazy bunch 💕
Here’s to another year of compassion, laughter, and making a difference together in 2026 ✨

💖 Team Heart to Heart 💖

26/12/2025

Happy 90th birthday to our very special young gentleman 🦘 🇦🇺
We are all missing you today, but we will make up for it with lots of love and presents when you come home 💙
Looking forward to seeing you! Lots of love, Carolyn, Emily, Natalie, Danni, Karen and Dawn
Xx ### xX