Wellspring Medical Centre

11/12/2025

**We Want Your Feedback: Complete Our Patient Survey!**

Wellspring Medical Centre is committed to providing high-quality care for all our patients. Your feedback plays an essential role in helping us understand what is working well and where we can improve.

By sharing your experience, you help us:

Improve access to appointments and services
Enhance communication and patient experience
Identify areas where care can be strengthened
Shape future service developments to better meet patient needs

The survey is completely confidential and takes only a few minutes to complete. Your responses make a meaningful difference to how we deliver care.

https://www.wellspringmedicalcentre.co.uk/news/2999-we-want-your-feedback-complete-our-patient-survey

Thank you for taking the time to share your views and helping us continue to improve care at Wellspring Medical Centre.

Wellspring Medical Centre is committed to providing high-quality care for all our patients. Your feedback plays an essential role in helping us understand what is working well and where we can improve.

14/10/2025

**Wednesday 15th October 2025**

All GP practices in Caerphilly have a half day practice closure for staff training. The practice will close at 1pm-6.30pm.

Should you require urgent medical assistance during these times, a call handler will take your details and forward onto the Urgent Primary Care Centre.

Thank you for your co-operation.

03/10/2025

🩺 Help Us Help You

Why our team may ask what your appointment is about

Our reception team is specially trained as care navigators. Their role is to make sure you get the right care, in the right timeframe, with the right professional.

✅ You don’t need to share private details. A brief idea of the reason for your call is enough (e.g. medication review, new symptom, test results).

✅ Everything you say is confidential. Receptionists are bound by the same confidentiality rules as doctors and nurses.

✅ It helps you get care more quickly. Sometimes, the best person to help you may be a nurse, pharmacist, physiotherapist, or another healthcare professional — not always a GP.
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What this means for you

• Faster access to the care you need.
• GP appointments kept free for patients who really need them.
• Less waiting and fewer call-backs.
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💡 Remember: Receptionists are here to help, not to judge. By giving them a little information, you’re helping us help you.

03/10/2025

📞 No Need to Rush at 8am
Getting the care you need, when you need it
We know our phone lines can get very busy at 8am. To make things easier for everyone:
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🕑 Same-Day Urgent Care
• Urgent appointments are always available the same day.
• You don’t need to call exactly at 8am — we will prioritise based on clinical need.
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📅 Routine Appointments
• Not everything is released at 8am.
• More appointments are now available later in the day and online.
• You can also book in advance for ongoing health needs.
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💻 Other Ways to Contact Us
• Use the NHS App or our online consultation form for non-urgent issues.
• Request repeat prescriptions online, without calling.
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🧑‍🤝‍🧑 Our Care Navigation Team
• Reception staff are trained to help you get to the right professional, first time.
• Sometimes this may be a pharmacist, nurse, or another health professional — often quicker than waiting for a GP.
• Everything you tell us is confidential.
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✨ This change means less time waiting on the phone, and more patients getting the right care sooner.
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09/09/2025

New Digital Weight Management Service "Gro Health" Launched for Gwent Residents.

Tracy Daszkiewicz, Director of Public Health for Gwent said,“ It is fantastic to add the digital weight management service for health improvement. Achieving and maintaining a healthy weight is complex and challenging, so it is important that information and support is available in a number of ways. We know that many factors affect our weight; our diet, the food we have available to us, safe spaces to take physical activity, our age, genetics, trauma, existing illnesses, our environment to name a few. Ensuring people have the tools to stay healthy helps avoid associated preventable illness such as heart attacks, stroke and high blood pressure. We hope this new digital service will provide another way for people to access information to support their approaches to good health and wellbeing”.

Gwent residents can access the service through self-referral. To check eligibility and register, please visit:

https://abuhb.nhs.wales/news/news/new-digital-weight-management-service-gro-health-launched-for-gwent-residents/

The Aneurin Bevan University Health Board are delighted to offer you free access to Gro to help you lose weight and take control of your health.

09/09/2025

**FLU APPOINTMENTS AVAILABLE VIA THE NHS WALES APP**

Guidance for booking appointments via the NHS Wales App

Go to Appointments.
Select GP practice appointments.
Select Book an appointment. You may see a message saying there are no appointments available to book or your practice appointment booking is unavailable. This is because your practice either does not offer appointment booking in the App or all the appointments are fully booked.
Select Which type of appointment do I need?
Select Location.
Select Practice member (optional).
In Available appointments select the date and time you want.
Give a reason for this appointment (optional).
Your practice may make only certain appointments available to book through the App, such as routine appointments, and they may only release a certain number of appointments in the App.

For help and support with the NHS Wales App visit

05/09/2025

**Flu vaccinations appointments**

We will be running flu clinics at the surgery for our registered patients, on the following Saturdays;

Saturday 4th October - 9am - 12noon - OVER 65's ONLY

Saturday 18th October - 9am - 12noon - Under 65's at risk/Over 65's

To book an appointment for your flu vaccination we strongly encourage you to use the NHS Wales App to book directly. A reminder that the clinic on 4th October is for OVER 65's ONLY.

To find out if you are eligible for the flu vaccine please visit:

If any of the following apply to you, even if you feel healthy, you are more likely to get complications from flu if you catch it, and you are advised to have a flu vaccine if: 

04/09/2025

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02/09/2025

Our website is full of information and resources to help you with your care. Visit www.wellspringmedicalcentre.co.uk to learn more.

This hub serves as a centralised platform where you can discover and utilise various tools, information, and support systems to manage your health and well-being more independently.

19/08/2025

**Bank Holiday**

The practice will be closed on bank holiday Monday 25th August 2025.
If you require any urgent medical advice over the bank holiday weekend please call 111.
For life threatening emergencies please ring 999.
For dental problems ring 01633 744387.

We hope you have an enjoyable bank holiday weekend.

04/03/2025

* Wednesday 5th March *

All GP practices in Caerphilly have a half day practice closure for staff training. The practice will close at 1pm-6.30pm.

Should you require urgent medical assistance during these times, a call handler will take your details and forward onto the Urgent Primary Care Centre.

29/12/2024

Due to the rising flu cases, our receptionists will be asking patients to wear a face mask before entering the waiting area.

We thank you for your co-operation.

Due to rising flu cases, all staff and visitors must wear masks in wards and clinical settings, effective immediately. Masks will be provided at entrances.

The use of masks and correct hand hygiene will help us to protect vulnerable patients and reduce transmission risks.

Together, we can safeguard our communities. Thank you for your support! 💙