28/11/2025
📢 208 Missed Appointments this month!
Last week, 53 patients did not attend their booked appointments
and over the month of November there are 208 missed appointments!
That’s 208 opportunities lost for someone who needed medical help.
Missed appointments have a real impact, they increase waiting times, reduce availability, and put additional pressure on our clinical team.
⏰ If you can’t attend, please let us know.
Cancelling takes just a moment and allows us to offer the slot to another patient who may really need it.
📢 3 Easy Ways to Cancel Your Appointment
Reducing missed appointments helps us offer care to more patients. Cancelling is quick and simple:
1️⃣ Reply “CANCEL” to your appointment text reminder
- Your appointment is removed instantly.
2️⃣ Use the NHS App
- View and cancel appointments in just a few taps.
3️⃣ Call the surgery on 01706 346767
- As long as the number you’re calling from is linked to your medical records:
• Press Option 1
• Enter your date of birth as 6 digits (e.g. 281167 for 28th November 1967)
• Once your appointment is found, press 1 to confirm cancellation
- You can also use this service to opt to receive appointment details via text or via our automated phone line.
Every cancelled appointment helps us reduce waiting times and offer the slot to someone who needs it.
Thank you for supporting our practice. 💙