20/01/2026
We’re often asked who the kind, empathetic voice is at the end of the phone.
Today, we’d like to introduce Caroline.
Caroline is not only a valued member of our team, but part of our family too. She is often the first person you’ll speak to, offering comfort, reassurance and a listening ear when it’s needed most.
We answer the phone 24 hours a day, and while it may not always be Caroline, you can be assured that one of our caring team will always be there to help.