Due to the recent economic times, the old saying "the customer is King" has never been truer. With more and more businesses chasing fewer and fewer cost-conscious customers, it is ever more important to know that your business is exceeding customers' expectation consistently. At the same time new technology gives businesses an unprecedented opportunity to communicate and build relationships with existing and new customers. At Hospitality Focus we work with restaurants, pubs, bars, hotels and retailers ensuring that customer opinions are sought and translated into an effective business management tool. Hospitality Focus provides the means to understand your customers and guests through comment cards, online surveys, mystery shopper programs and market surveying. In addition, we provide you with a detailed management report which can be used as a health check of your business and should findings be not as expected we can then provide you with solutions on putting things right. Key advantage of our system is the gathering of valuable information about your customers which we can use to create a ongoing engagement through social media, e-marketing, SMS and/or postal marketing campaigns. We focus on tailored solutions but are able to provide a full service to strengthen your business' profile and reputation including: web design, social media and public relations campaigns.
