12/01/2026
INTRODUCING SYSTMCONNECT – OUR NEW ONLINE CONSULTATION SERVICE
We’re now using SystmConnect for online consultations, replacing eConsult. If you’re unable to use online services, our team is still here to help.
SystmConnect is a total triage system, meaning that all requests to the surgery can be submitted using an online form. This helps us manage requests more safely, efficiently, and fairly.
SystmConnect has been developed by the team behind our clinical system, TPP SystmOne, and is fully integrated with your medical record. This allows the practice team to review and respond to requests in the most appropriate way.
The system is straightforward to use. The online forms guide you through a short series of questions so your request can be directed to the right team member. All medical requests are reviewed by a GP, who will decide the most suitable next step. This may include:
• an appointment with a GP or another clinician
• advice or support from another member of the practice team
• signposting to other appropriate services
WHAT CAN I USE SYSTMCONNECT FOR?
Anything you might usually phone the surgery about or discuss at reception can be submitted via SystmConnect, including:
• general medical advice for new or ongoing health concerns
• booking routine or urgent appointments
• prescription requests
• updates or changes to your medication or treatment
• following up on test results
• requests for private work (for example, medical letters or reports)
• flu and other vaccination queries
• adult and child travel vaccination enquiries
• wound care and dressings
• requesting a fit (sick) note
• any other clinical or administrative enquiries
HOW DO I ACCESS SYSTMCONNECT?
If you already have a SystmOnline account, you can access SystmConnect once you have logged in. After launch, look at the bottom left of the page, select “Online Consultations”, then click “Launch SystmConnect.”
Accessing SystmConnect this way allows some of your details (such as name and address) to be pre-populated, making the process quicker. You can also log in using your NHS App account.
If you are unable to use SystmConnect, our Care Navigators are still available to help you.
HOW DOES IT WORK?
Most forms are brief and will ask:
• what your query is about
• what help or action you are seeking
• your preference for who you see, when, or how your issue is managed
• whether you can provide photographs, if relevant
Some conditions may require a slightly longer form. This helps us gather the right information before a GP reviews your request, leading to a more appropriate and timely outcome. Please answer all questions and provide as much detail as possible.
Every request is reviewed by an experienced GP, who will decide which member of the healthcare team is best placed to help. In some cases, you may be directed to another clinician within the practice or to your local pharmacy.
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