The Revel Surgery

14/04/2025

IMPORTANT. We having some difficulties with our phone lines today. Please be patient with any issues. Remember you can submit a request for an appointment via "Total Triage".

14/03/2025

!! New Appointment Booking Process at The Revel Surgery.

We are excited to launch a new and more streamlined way of booking appointments. Our aim is that you will be able to access our services more efficiently, and within a timeframe appropriate for the request.

From Monday 31» March we will be introducing Total Triage. We will be asking our patients to use the NHS App or our practice website to submit requests for appointments and queries

https://accurx.nhs.uk/patient-initiated/m84031

You will be asked to complete a series of information gathering questions. This request will then go directly to a GP who will look at the reason for the request and then triage this into an appropriate appointment. Please be reassured a GP from our team will be looking at the requests and making clinical decisions based on the information given on the request. The GP may then contact you directly or ask a member of the reception team, to book an appointment.

Patients who don't have access to a mobile smart phone, digital device, or website, can still call reception. The team are happy to take you through this process and send the request on your behalf.

We will still be seeing you face to face and booking follow-ups when needed. The high standard of service and patient care we offer will not change.

We have already started a transition to this way of working and our reception team will be able to signpost and guide you through the changes in the next few weeks.

Please bear with us whilst we go through this transitional period, our end goal is to be seeing patients 'on the day' they need to be seen as a priority and booking the less urgent requests within 2-4 weeks. The appointment system should be fairer and more equitable. We would like to reassure you these requests and decisions are actioned by a member of the GP team.

Many thanks.

10/03/2025

Unfortunately we are having problems with our phones this morning. Please bear with us while our provider look into it.

04/03/2025

The surgery will be closed for staff training from 12.30 on Wednesday 12th March 2025. If you require a doctor during this time please call CARE UK on 0300 130 3040. We will re-open at 8 o clock on Thursday 13th March 2025.
We apologise for any inconvenience.

28/02/2025

Today we say a fond farewell to Liz. We all hope you have a wonderful retirement. We will miss you xx

12/02/2025

The surgery will be closed for staff training from 12.30 on Wednesday 12th March 2025. If you require a doctor during this time please call CARE UK on 0300 130 3040. We will re-open at 8 o clock on Thursday 14th March 2025.
We apologise for any inconvenience.

29/01/2025

IMPORTANT - our phone lines are now back on thank you for your patience.

07/01/2025

The surgery will be closed for staff training from 12.30 on Thursday 9th January. If you require a doctor during this time please call CARE UK on 0300 130 3040. We will re-open at 8 o clock on Friday 10th January 2025.
We apologise for any inconvenience.

06/12/2024

Phone lines.
We are having trouble with our phone lines. If you can’t get through, please keep trying. Many thanks.

03/12/2024

We have been made aware there is a loose Bull on Rugby Road heading towards the village please be careful.

Police are urging people to avoid Brinklow this afternoon (Tuesday) while they deal with a bull on the loose.

03/12/2024

Alarm update:
Measures have been put in place which should have solved the problem with the alarm. We are actively monitoring the situation. Thank you again for your understanding and patience.

02/12/2024

Alarm:
Thank you all for your understanding and patience with the issues we have been having. We are addressing this with our provider as a matter of urgency and hope to have the situation resolved swiftly. We can only apologise for any inconvenience caused. We will issue an update shortly.