14/07/2025
📣 We've Heard You — ANIMA Is Changing for the Better!
We know many of you have had challenges with our online clinical triage system, ANIMA — too many questions, timeouts, and a frustrating experience. Thank you for your honest feedback.
✅ We’ve taken your concerns seriously and met with the ANIMA team several times.
💡 Together, we're trialling a simplified version of ANIMA that now asks just FOUR quick questions for a general assessment.
🗣️ Please include as much relevant information as possible in your answers — it helps us triage safely and get you the care you need from the right team.
📵 Please note: we’re unable to return to AskMyGP, but we’re confident that ANIMA, with these improvements, can be a powerful tool to support safe, quality care for all our patients.
🌐 If you can use social media or browse websites, you can use ANIMA! Submitting your own request online means our phone lines stay free for those with urgent needs.
📲 Visit our website and click the ANIMA link to get started.
Let’s keep working together to improve your experience. Thank you for your patience and support. 💙