Forget-Me-Not Homecare Services

11/01/2026

Support is available for vulnerable residents following Storm Goretti.

We understand that prolonged power outages can be especially difficult for people who rely on essential equipment. Many items such as community equipment, electric hoists, stairlifts and pressure-relieving mattresses have manual or backup options, but we want to make sure everyone remains safe and supported.

If you're worried about your equipment, its backup arrangements, or your ability to manage during the outage, please contact us as soon as possible. We can assess your situation and, where needed, consider alternative solutions or replacements to help keep you safe and comfortable.

For social care emergencies involving adults, please call 0300 1234 131. To request help for a child, call 01208 251300.

For out-of-hours emergency equipment repairs, Medequip can be reached on 020 8573 2871.

10/01/2026

Supporting vulnerable residents remains a key priority as we respond to the impacts of Storm Goretti.

Council teams are carrying out wellbeing checks, working closely with care homes and care providers, and supporting people who rely on essential services.

We are liaising with utility companies to prioritise households with additional needs, and our social care teams are responding to urgent concerns as they arise.

Welfare hubs and priority services are in place to support people affected by power cuts or loss of water, and partners across health, care and emergency services are working together to make sure help reaches those who need it most.

If you're worried about someone who may be vulnerable, please report your concerns through the appropriate council or emergency service channels so support can be put in place quickly.

For social care emergencies – Safeguarding Adults and Children - call 0300 1231 116

For the police, fire service or medical emergencies, call 999.

For non-emergencies, call the police on 101.
Use NHS 111 if you need urgent but not life-threatening health advice, or when your GP surgery is closed, and you cannot wait until it re-opens.

Utilities
For gas, water and electrical emergencies:
Wales and West – if you smell gas, phone 0800 111 999

South West Water – to report a water leak, phone the leak reporting hotline on 0800 230 0561

National Grid – to report a power cut, phone 105 or 0800 6783 105

09/01/2026

Thank you to our amazing staff who are always amazing, but last night they were even more so

09/01/2026

Our teams are still dealing with widespread disruption this morning from Storm Goretti, including blocked roads, unstable structures and fallen power lines.

Travel conditions remain hazardous. If you are able to work from home today, please do so and avoid non-essential journeys.

Parents and carers should check whether their school or education setting is open before setting off.

Please take care, give emergency services and highways teams the space they need to carry out urgent repairs, and only travel if it is absolutely necessary.

08/01/2026

⛈️Storm Goretti update – 10pm, Thursday 8 January

🙏We hope everyone across Cornwall and the Isles of Scilly is staying safe and well during Storm Goretti.

We are continuing to monitor the situation overnight and into tomorrow, working with partners to understand any impacts on NHS services, including power, travel and access to sites.

We are sharing official advice from Cornwall Council and those impacted by power cuts can follow National Grid Customers UK for updates.

💙We understand some people may be feeling worried or anxious. Talking about the way you feel is the first step towards easing concerns. Reach out to family, friends, and people who provide social support: https://www.cornwallft.nhs.uk/mental-health-crisis-cornwall

‼️🩺Please be assured our urgent healthcare services are here to help. If you need medical support this evening, visit 111 online or call 111. In an emergency, always call 999.

Road disruption is likely in many places due to debris, fallen trees and surface flooding. Please follow official travel advice, take extra care and avoid unnecessary journeys where possible.

If you have an NHS appointment tomorrow
✅You will be contacted directly if your appointment needs to be cancelled or rearranged. Please help keep phone lines free and do not contact services unless advised to do so.
✅If you feel it is unsafe for you to attend, please contact the service in the usual way to cancel or rearrange.

If you need care
The NHS is still here for you:
✅GP practices and pharmacies – some locations may be impacted. Please check before travelling.
✅NHS 111 – use 111 online or call 111 for urgent health advice.
🚨999 – always call in a life- or limb-threatening emergency.

Please note: some services may be operating reduced hours or alternative arrangements - we will publish updates as more information becomes available.

Thank you for your continued patience and support, particularly if you need to use NHS services during this time.

🙏Please take care and stay safe.

Royal Cornwall Hospitals Trust
Cornwall Partnership NHS Foundation Trust
disAbility Cornwall & IoS
Cornwall Voluntary Sector Forum
Kernow Health
fans

08/01/2026

Emergency services are very busy responding to the impacts of Storm Goretti. Conditions remain dangerous.

Please do not travel and stay indoors.

Advice and emergency contacts:

For the police, fire service or medical emergencies, call 999.

For non-emergencies, call the police on 101.

Use NHS 111 if you need urgent but not life-threatening health advice, or when your GP surgery is closed, and you cannot wait until it re-opens.

If you see someone in trouble on the coast, call 999 and ask for the Coastguard.

Utilities
For gas, water and electrical emergencies:
Wales and West – if you smell gas, phone 0800 111 999

South West Water – to report a water leak, phone the leak reporting hotline on 0800 230 0561

National Grid – to report a power cut, phone 105 or 0800 6783 105

Social care emergencies – Safeguarding Adults and Children - 0300 1231 116

Highways emergency (report urgent or hazardous issues) – 0300 1234 222

Report flooding or drainage issues on public roads by phoning 0300 1234 222

Environment Agency Floodline - 24-hour advice – 0345 988 1188

Cornwall Housing Tenants - emergency repairs – phone 0300 1234 161 if there is:
A serious threat to health and safety, such as a gas leak or dangerous electrical fault
Major damage to the structure of the building
Total prolonged loss of essential service, such as gas, water or electricity that results in a serious impact to immediate health or safety of house occupants

Waste collections and street cleaning - 0300 1234 141
Only report issues with the potential to cause harm or injury

Our Severe Weather Emergency Protocol (SWEP) is in place to provide emergency accommodation for rough sleepers. If you see, or know of, anyone sleeping rough call 0300 1234 161.

08/01/2026

Emergency alerts will be sent to mobile phones at 5pm today - January 8 - as Storm Goretti hits Cornwall.

It will contain information on the red weather warning and how to stay safe.

Compatible mobile phones will make a loud siren-like sound even if they are set on silent. The sound and vibration will last for about 10 seconds.

Those experiencing domestic abuse with hidden phones could be put at risk if the device is discovered.

You can opt out in your phone’s settings to protect your safety.

iPhone - Search “Emergency Alerts” in settings → Turn off Severe & Emergency alerts

Android - Search “Emergency Alerts” in settings → Turn off Severe & Emergency alerts (and other threat categories if listed)

01/01/2026

‼️The Cold-Health Alert for the South West has been extended and upgraded from Yellow to Amber.
UK Health Security Agency says the new alert will be in place from 8pm tonight (Wednesday, December 31) until 10am on Tuesday, January 6.
As before, here are some ways you can keep yourself and others to stay safe:
☑️Check on family, friends and neighbours who may be at higher risk of becoming unwell. If you are at higher risk, ask them to do the same for you
☑️Check the weather forecast and the news
☑️Make sure you have sufficient food and medicine
☑️Take simple measures to reduce draughts at home
☑️Heat rooms you spend most time in, to 18˚C if you can
☑️Keep bedroom windows closed
☑️Wear multiple layers of thinner clothing
☑️If you’re eligible, get vaccinated against flu and COVID-19
☑️Get help if needed. Call NHS 111 or in an emergency 999

29/12/2025

Just a reminder of the changed days for Recycling, Rubbish, Food and Garden Waste Collections this week

Don’t forget there are no waste collections on Boxing Day.

If your usual collection day for recycling, rubbish, food waste or garden waste falls between Dec 26 and Jan 2, it will be moved one or three days later.

29/12/2025

08/12/2025

Thank you!!

A massive thank you to Christmas gifts for Elderly friends shoebox appeal who delivered this years goodies to the office this afternoon. We can’t wait to get the bags out and to share the joy with our lovely clients!

Thank you to each and every person who have donated to this appeal, we know first hand the difference these make to people’s lives. To know that someone else is thinking of you, has taken the time and expense to put this together, it’s immeasurable. They really are bags of love ❤️

The biggest thank you to Nic and Michele - 178 shoeboxes/bags they have coordinated this year! 178 people who will have a better Christmas knowing that someone has taken time out to think of them. Well done ladies - you and your families are amazing and we are so thankful for all that you do!

Count us in again for next year 🙂

Lou x