Quay Lane Surgery

23/12/2025

🎄 Festive Season Message for Our Patients

We would like to wish all of our patients a very Merry Christmas and a happy, healthy New Year. Thank you for your continued support throughout the year — it means a great deal to our whole team.

Our team will be taking a short, well‑deserved break over the festive holidays. If you need urgent medical advice while we are closed on Christmas Day or Boxing Day, simply call the practice number and you’ll be re-directed to NHS 111. For emergencies, always dial 999.

If you need to see a GP during the holiday season, you can also access a remote GP appointment through LIVI - https://www.livi.co.uk/see-a-gp/

Wishing you all a safe and peaceful festive break 🎄

18/12/2025

✨ See an online GP from home, work or on the go with Livi!
Livi offers GP appointments 7 days a week, and there’s plenty of availability over the festive period ✨

Their usual hours remain the same, with a few seasonal changes:

Festive GP Appointment Hours:

• Christmas Day: 08:00–16:30

• Boxing Day: 08:00–16:30

• New Year’s Eve: 08:00–16:30

• New Year’s Day: 08:00–16:30

Patient Support Hours:

• Christmas Day: 08:00–16:00

• Boxing Day: 08:00–16:00

• New Year’s Day: 08:00–16:00

• All other days: 09:00–18:00

Your GP reception team can book appointments directly with Livi, or you can use the Livi app to schedule your own and access support throughout the holidays.

Make the most of the service and get the care you need when you need it.

(Link below)

Livi is Europe’s leading digital healthcare provider. We combine digital technology with clinical expertise to help NHS services and health insurers solve the biggest challenges in healthcare.

04/12/2025

📢 Important Update on Appointments 📢

We are currently experiencing a very high demand for urgent appointments due to a peak in flu cases. Unfortunately, this is affecting waiting times for all of our GPs.

👉 Unless you have an urgent medical need, we kindly ask that you book the next available routine appointment, reserving same‑day appointments for those who clinically need them.

💡 Please remember, you don’t always need to see a GP:

Pharmacists can provide expert advice and treatment for many conditions.

Minor Injuries Units are available for non-life-threatening issues.

Self-care options may be suitable for common illnesses.

💻 Alternatively, you can consult a GP remotely via the LIVI app, which often has appointments available within a week.

Thank you for your understanding and cooperation during this busy period. 🙏

With Livi you can see a GP via video, wherever you are. We can help you with medical advice, prescriptions, sick notes or a referral.

17/11/2025

💙 Could You Be Part of Our Reception Team? 💙
This position has now been filled.

At Quay Lane Surgery, we’re proud to care for our community in St. Germans and Downderry. Our patients are at the heart of everything we do, and we’re always looking for kind, approachable people who share our values.

We currently have an opportunity for a Receptionist/Administrator to join our friendly team. This part-time role (17 hours per week, Wednesday & Friday) is perfect for someone who enjoys helping others, thrives in a busy environment, and wants to make a difference.

If you’re reliable, personable, and ready to bring warmth and professionalism to our patients’ first point of contact, we’d love to hear from you.

Visit our website for details about the role and how to apply:

13/11/2025

11/11/2025

The RCHT Team will be at Saltash and Torpoint running COVID clinics for eligible patients on the dates and times below:

Saltash Wesley Methodist Church, Callington Road, PL12 6LA
18th and 25th November
09:30 to 16:30
Bookable on NBS and walk-ins available

St James the Greater Church, Salamanca Street, Torpoint, PL11 2BE
14th, 21st and 28th November
09:30 to 16:00
Bookable on NBS and walk-ins available

06/11/2025

The RCHT outreach team will be at Saltash and Torpoint running Covid walk-in clinics for eligible patients on the dates/times below….

30/10/2025

🩺 A Gentle Reminder from Quay Lane Surgery 🩺

We’re proud to support our patients by loaning out blood pressure monitors to help with home readings. These devices are a shared resource, and we rely on their return to continue offering this service to others.

If you’ve borrowed a BP monitor — especially one kindly loaned by a GP without being formally signed out — we’d be very grateful if you could return it to the surgery when you're able.
Your help means we can keep supporting everyone in our community 💙

Thank you so much for your kindness and cooperation!
— The Quay Lane Surgery Team

29/09/2025

**PRACTICE AND DISPENSARY CLOSURE FOR STAFF TRAINING - Wednesday 1st October**

Quay Lane and Downderry Surgery will be closed on Wednesday 1st October between the hours of 13.00 and 18.00, this is the next of our sessions to allow for vital staff training, staff well being and planning of future services. Our dispensary will be closed and our telephones will not be coming through to our teams.
If you have an urgent medical need during this time, and you cannot wait until we re-open at 08.30 on Thursday 2nd October please call the surgery number as normal to be connected to our answering service who will direct you accordingly. In the event of a serious medical emergency contact 999.
Thank you, Quay Lane Surgery

29/09/2025

Flu isn’t just a sniffle – it can lead to serious illness, especially in young children. Kids are known as "super spreaders" – they catch and pass on flu easily, often bringing it home to grandparents or younger siblings.

🛡️ The good news? The NHS flu vaccine is free, quick and needle-free (just a nasal spray!)
✅ For 2 & 3 year olds – book with their GP surgery
✅ For school-aged children – return the school consent form ASAP

🧒 Protect your child. 👵 Protect your family. 💙 Protect Cornwall.