17/11/2025
Congratulations to the wonderful Dr Mack 🩺
Star Award: Dr Kirsten Mack 🌟
Dr Mack was nominated by a patient's mum in recognition of the exceptional care and compassion she showed during one of the most frightening and overwhelming times of their lives.
For a long time, the mum felt "something was wrong with my baby", but despite repeatedly raising her concerns elsewhere, she felt unheard and began to doubt herself. When the family met Dr Mack, everything changed.
Dr Mack took the time to truly listen, calmly, kindly and without judgement. During that very first assessment, she carried out an echocardiogram and swiftly identified that the baby was in heart failure and had a heart defect. It was devastating news for the family, but also a profound relief to have their concerns acknowledged and, importantly, acted upon.
Her compassion extended far beyond clinical care. She supported the family through every step, offering clear, sensitive explanations and reassuring them at a time when they needed it most. Her gentle response helped ease the overwhelming guilt the mum had carried for so long.
The family say they will never forget what Dr Mack has done for their daughter and for them. Her knowledge, calmness under pressure, and genuine kindness have made an enormous difference to their lives.
"We are still under Dr Mack's care and know we will all be looked after." 💙
