Barchester - Lotus Manor Care Home

19/10/2025

🌟 You’re Invited to Our Open Day! 🌟
📅 Saturday 1st November
🕙 10:00 AM – 4:00 PM
Join us at Lotus Manor Care Home for a special day where you can explore our beautiful home, meet our friendly team, and discover the exceptional care we provide.

At Lotus Manor, we believe in care as unique as you are. Our dedicated team takes the time to understand individual routines, favourite foods, and hobbies, ensuring every resident feels valued and supported.
📍Lotus Manor The Old Hall, Send Marsh Road, Woking, GU23 7DJ
📞 Call us on 01483 359340 or email lotus.manor@barchester.com to book an appointment or simply pop in on the day!
✨ Residential Care | Dementia Care | Respite Care
👉 Find out more: www.barchester.com
We can’t wait to welcome you! 💜

18/10/2025

🎄✨ CHRISTMAS HAS COME EARLY AT LOTUS MANOR! ✨🎄

This week we had a lovely trip to Squire's Garden Centres for a spot of shopping and a cosy coffee. With all those sparkling Christmas decorations around, Ann just couldn’t resist getting into the festive spirit early! 🎅

Who else is joining Ann and getting in the early Christmas spirit!? 🎁🎄

16/10/2025

🍂 A Cozy Autumn Outing 🍂
This week, Our wonderful resident Brian enjoyed a lovely trip to the Saddlers Arms that was decorated with autumn and Halloween touches, creating the perfect seasonal atmosphere.
He settled in by the crackling fireplace with a comforting cappuccino and some biscuits – the ultimate cozy treat! To make the day even more special, he got to meet one of the pub’s four-footed regulars, which absolutely made his afternoon. 🐾

What’s your favourite autumn drink to enjoy on a chilly day? ☕🍁

15/10/2025

☕ Arts & Crafts Club – Starts Wednesday 22nd October! 🎨

We all have that special mug we reach for when it’s time for a proper cup of tea.

Now, our residents will have the chance to make theirs truly personal!
Join us for our very first Arts & Crafts session at Lotus Manor on Wednesday 22nd October at 10am, where residents will be decorating their own mugs, ready to enjoy their favourite tea or coffee in something that’s uniquely theirs.

📅 When: Every 4th Wednesday of the month
📍 Where: Lotus Manor Care Home
✨ Open to Residents & the Local Community – If you love getting creative and fancy a bit of dining ware decorating, pop in and join us!
✅ Everyone welcome – let’s make something special together.
📞 For more info or to RSVP, call us on 01483 359340

14/10/2025

🌸 Let’s Talk Menopause – Drop-In Café 🌸 Thursday 23rd October | 2–3pm

October is Menopause Awareness Month, and we’re opening our doors for a relaxed, friendly drop-in café where the kettle’s always on and the conversation flows freely ☕🍰

Whether you're navigating menopause yourself or simply want to connect with others, this is a space for humour, support, friendship, and sharing advice. No pressure, no judgment—just real talk and maybe a few laughs along the way.

Come along, grab a slice of cake, and meet others who truly get it. You might leave with a new perspective—or even a new friend 💜

📞 For more info and to reserve your place call us on 01483 359 340 or email lotus.manor@barchester.com 🔗 www.barchester.com
📍 Lotus Manor Care Home, The Old Hall, Send Marsh Road, Woking, GU23 7DJ

12/10/2025

🎶 Final Reminder! 🎶

We’re so excited to be launching our Dementia Choir at Lotus Manor Care Home this Tuesday 14th October from 10:30 to 11:30.

These monthly sessions are warm, informal, and full of joy—bringing together our local Dementia Friendly Community to share music, smiles, and connection. Whether you're singing along or simply enjoying the uplifting atmosphere, it's a beautiful way to spend time together.

Everyone is welcome, and we’d love to see you there 💚

📍 Lotus Manor Care Home, The Old Hall, Send Marsh Road, Woking, GU23 7DJ 📞 Call 01483 397491 📧 Email lotus.manor@barchester.com

11/10/2025

🫖✨ This week at Lotus Manor Care Home, we had the pleasure of welcoming Monica from Ripley Church Rooms and her daughter Claire for our ever-popular Afternoon Tea for Two.

They enjoyed a truly delicious spread of fresh sandwiches, homemade scones, and indulgent cake, all served in a relaxed and cheerful setting filled with laughter and smiles 😊

Afternoon Tea at Lotus Manor isn’t just about the food (though it’s absolutely scrumptious 😋). It’s a wonderful way for loved ones to spend quality time together, especially when those moments might otherwise be hard to come by 💕

If you’d like to treat someone special to a memorable afternoon, we’d love to welcome you! To book, please call us on 📞 01483 359340 or email 📧 lotus.manor@barchester.com

10/10/2025

🎉 Awel-Y-Mor Celebrates Excellent Ratings 🎉

Awel-Y-Mor Care Home in , Swansea passed a recent Care Inspectorate Wales inspection with ‘Excellent’ ratings - the best possible ratings – across the board, after being praised for operating a safe, well-maintained, caring and well-led service.

The CIW report stated that there was a strong sense of belonging and teamwork in the home, nurtured by a very well-respected management team that encourages a positive culture.

Highlighted in the report was that the care staff knew residents well and were dedicated and driven to offering them the best possible care, going above and beyond to do so.

A relative commented: “I can’t speak highly enough about the place, they are so good at the little things, all the residents come first here. My loved one has a good life here.”

Our CEO, Dr Pete Calveley, visited Awel-Y-Mor to congratulate Rachael, General Manager, and her team on the home’s Excellent ratings and award every member of staff a £500 voucher to celebrate their achievement.

Huge congratulations to everyone at Awel-Y-Mor – what a fantastic achievement! 👏

Here are some of the highlights from the day.

10/10/2025

🌳 A Lovely Day Out 🌳

We had our very first outing from our newly opened residential home, and what a brilliant day it was! We took a trip to Virginia Water, where we enjoyed a peaceful walk and even got to see the beautiful waterfalls.

To top it off, we treated ourselves to a warm hot chocolate, the perfect way to end the afternoon.

Check out our short video for a little peek into the wonderful day we had!

09/10/2025

💫 Celebrating Dambar – September’s Employee of the Month!

Join us in celebrating Dambar, our amazing chef, who was awarded Employee of the Month for September. Dambar’s dedication, passion, and warm personality is appreciated by both staff and residents here at Lotus Manor ! He consistently creates a welcoming atmosphere and goes above and beyond to adapt meals to suit each resident’s needs. 🍽️💛

08/10/2025

⭐ We’re Finalists for the National Care Awards ⭐

We’re delighted to share that Barchester Healthcare has been shortlisted in the Large Care Home Group category for this year’s National Care Awards.

The National Care Awards are the largest awards recognising excellence in the UK care sector, celebrating the very best people and companies across the sector.

A huge congratulations to Aila Evangelista from Atfield House Care Home in , London, a finalist in the Care Registered Nurse of the Year category, and to the entire team at Atfield House Care Home - Barchester Healthcare, also shortlisted for Dignity and Respect Care Home of the Year. 👏

We’re so proud of all our teams who work tirelessly to provide the very best care for residents, patients and their families every single day.

The winners will be announced on 7th November at Park Plaza London – good luck to all the finalists!

07/10/2025

🖌️ Pinetree Residents Get Creative with Mosaic-Making 🎨

As part of their first home anniversary celebrations, and together with volunteers from partner company CBRE UK, colleagues and residents at Pinetree Care Home in set to work on a joint project to commemorate the occasion.

Residents were asked what they would like to do to celebrate and decided to create a beautiful mosaic sign for the home.

The project was a wonderful collaboration that everyone at the home could join in with. The end result is a fitting tribute to the home, which now hangs in reception for all the staff, residents and visitors to enjoy.

A resident commented: “It is so wonderful to try new hobbies, I had never made a mosaic before but I absolutely loved it and have been bitten by the bug! I can’t wait to have another go and see what else we can make. I really enjoyed sitting down with everyone else and working on something together, it gave us all a fantastic sense of achievement.”

What a beautiful mosaic! Well done to all involved. 👏

07/10/2025

🌞 Just two gents putting the world to rights! 🌞

There’s something special about a sunny afternoon, good conversation, and a glass in hand!

Here’s our resident Robert and assistant John enjoying a well-earned break in the garden, soaking up the sunshine, sharing stories, and catching up on the day’s news. With our beautiful countryside views it’s moments like these that remind us how simple pleasures often mean the most.

05/10/2025

🌟🎶 The hills were alive with music at our home this week! 🎶🌟

To celebrate the wonderful Julie Andrews’ 90th birthday, we held a special Sound of Music afternoon in our cinema room. Residents tucked into delicious popcorn while enjoying the classic film together – and there may have been some singing along too! 🍿🎵✨

03/10/2025

♥️ The Power of Music: a heart-warming moment at Ochil Care Home ♥️

Colleagues and residents at Ochil Care Home in were over the moon to uncover a beautiful piece of history when they heard an original recording by one of their much-loved residents, Wilma, who used to be a professional singer years ago.

Wilma’s husband, Donald, had lovingly kept the original master copy of Wilma’s debut album which was recorded in 1996. Staff at the home helped Donald transfer the precious recording onto a CD to preserve it.

Everyone at the home watched the heart-warming moment when Wilma, who is living with dementia, realised the recording being played was her voice from almost thirty years ago. Her reaction was absolutely magical as her memory of that time in her life came flooding back.

What’s more, the video of that extraordinary moment showing the power of music to connect, has now been viewed over 65,000 times.

Such a beautiful moment! ✨

Ochil Care Home - Barchester Healthcare

03/10/2025

🎵 We are on countdown to the launch of our Dementia Choir at Lotus Manor Care Home on Tuesday the 14th October at 10.30am 🎵

Music has the power to uplift, connect and bring joy 💚.
Whether you are a keen singer or would just like to make some new friends, Join us for our fun and informal dementia choir sessions:

📅 Every second Tuesday of the month
🕥 10:30 – 11:30am
📍 Lotus Manor Care Home, The Old Hall, Send Marsh Road, Woking, GU23 7DJ
✨ Open to the local Dementia Friendly Community
✨ Warm, uplifting and friendly sessions
✨ Music for the mind & soul!
We would love to see you there – come and sing along with us! 💐
📞 For more information, call 01483 359340 or email: charlotte.goodwin@lotusmanor.com

01/10/2025

🥨🍻 Oktoberfest Celebrations 🥨🍻

Oktoberfest was a huge hit with residents, patients, families and visitors this year.

Our care homes and hospitals joined in the celebrations with themed decorations, live entertainment, community events and plenty of fun.

Our talented chefs and hospitality colleagues prepared a selection of pretzels and Bavarian dishes, all complemented by some refreshing cold beers.

It was a day to remember - here are some of our favourite moments.

30/09/2025

☕💚 World’s Biggest Coffee Morning ☕💚

Colleagues, residents, patients, families and friends across the country came together to enjoy charity coffee mornings and bake sales, raising funds and awareness for Macmillan Cancer Support.

Our care homes and hospitals hosted a variety of community events, inviting everyone to catch up over a cuppa and a slice of something delicious, all for a great cause.

Residents and patients enjoyed spending time with friends and relatives, and members of the local community. Our talented chefs baked plenty of cakes, biscuits and pastries for everyone to sample.

The events were a great success – thank you to everyone who took part and helped support this important cause.

Here are some of our favourite moments. ✨

24/09/2025

🖌️ Virtual V&A Make-along 🎨

In celebration of National Day of Arts in Care Homes, residents and patients across the country enjoyed a wonderful V&A Virtual Make-along experience with Holly from the V&A Learning team and designer-artist Rafin Jannat.

Taking inspiration from the South Asia Gallery at the museum, everyone had the chance to experiment with paints and pigments made from everyday ingredients, creating their own unique artworks.

It was a calming, creative experience that everyone truly enjoyed. A big thank you to the Victoria and Albert Museum team for leading such an inspiring session!

Here are some of our favourite highlights. ✨

National Activity Providers Association

22/09/2025

⭐ We’re Finalists in the UK Customer Experience Awards ⭐

It’s awards season and we’re thrilled to share that our talented Customer Experience Team has been shortlisted in not one, but two categories in the prestigious UK Customer Experience Awards:

💡 Best Use of Customer Insight
💻 Best Use of Technology

We’re proud that Barchester Healthcare is the only company from the health sector to be recognised in either of these categories. The winners will be announced at Wembley in October – wish us luck!

Our nomination for Best Use of Customer Insight comes from our Tell Barchester survey, which gathers invaluable feedback each year from more than 13,500 residents, patients and their families. Every single piece of feedback helps us shape and improve the care and services we provide.

In the Best Use of Technology category, our new Connex CRM system, powered by Salesforce, has been recognised for transforming how we manage every customer interaction – making the care journey seamless.

We’re so proud of our team and grateful to everyone who shared their feedback with us.

21/09/2025

World Alzheimer’s Day 2025 – Why It Matters More Than Ever 💜

World Alzheimer’s Day, observed annually on 21st September, is a global event dedicated to raising awareness about Alzheimer’s disease and dementia.

With nearly 1 million people in the UK living with dementia, understanding, support and research have never been more important.

Alzheimer’s Day serves as a powerful reminder of the challenges faced by individuals and families living with Alzheimer’s, and the importance of early diagnosis and intervention.

At Barchester, our commitment to dementia care goes beyond World Alzheimer’s Day. We strive to make a difference every day, providing compassionate support, innovative programmes, and expert care for residents, patients and families.

To find out more, please see our latest blog here: https://www.barchester.com/help-and-advice/world-alzheimers-day-2025-why-it-matters-more-ever-barchester

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16/09/2025

⭐ Happy National Housekeeping Week ⭐

This week we’re celebrating the fantastic housekeeping teams across our care homes and hospitals.

It’s a wonderful opportunity to recognise their dedication to keeping everything spotless and creating a welcoming environment for residents, patients, families and visitors.

Thank you to all our colleagues for their continuous hard work and support – you truly make a difference every day.

12/09/2025

🎉 Lotus Manor is Now Open 🎉

We’re excited to share that Lotus Manor Care Home in has opened its doors in style, with a Grand Opening performed by the Deputy Mayor of Guildford, Councillor Jane Tyson, in front of invited guests from the local community.

Our CEO, Dr Pete Calveley, and General Manager, Candy Guo, hosted the event and invited guests to view the stunning new 64-bed care home.

Designed with residents’ comfort in mind, Lotus Manor Care Home will offer residential support, respite stays and specialist dementia care, all delivered by a dedicated and passionate team of trained professionals.

Take a look at some of our favourite moments from the event. ✨

11/09/2025

🚑 Celebrating Emergency Services Day 🚒👏

Residents, patients, colleagues and visitors marked this year’s Emergency Services Day in style, recognising the contribution of local emergency services, volunteers and heroes.

Our homes and hospitals hosted a variety of community events, from coffee mornings to afternoon garden parties, inviting emergency services personnel to join for hot drinks and delicious home-made cakes.

Everyone had a wonderful time, visiting local emergency services sites, engaging in conversations and sharing inspirational stories of emergency services heroes, both past and present.