09/03/2026
Important Update: Support for the 8.30am Rush โ Meet Emma ๐
Weโre always looking for ways to improve your experience at Birley Health Centre, especially during the busy 8.30am period when many of you are trying to contact us.
To help with this, we are introducing Emma, our new virtual receptionist. When you call the practice, you may be greeted and supported by Emma, who will guide you through your request.
We are currently in a soft-launch phase, and Emma will be officially launched on 27th March 2026. During this time, some calls may still be answered by our reception team as we continue to embed the system.
Please be reassured:
Our team is not being replaced by a computer โ our team is still very much here and will be reviewing and responding to all requests.
Emma is simply there to help you get through more quickly and reduce waiting times.
Your request will always be looked at by a trained clinician or member of our team.
If you are struggling or need urgent help, you will still receive the support you need.
How Emma helps you:
๐ Answers calls quickly โ no long waits on hold
๐ Helps you submit requests using our secure AccuRx system
๐ฉโโ๏ธ Sends your request directly to our clinical team
๐ Frees up our staff to focus on helping you
โฐ Helps reduce the 8.30am rush
Emma can be used for medical queries, prescription queries, fit notes, results and administrative requests.
Please note Emma will not take repeat prescriptions. This can be done via the NHS App.
This is part of our commitment to making access to the practice fairer, easier and less stressful for everyone.
Watch this space for more information coming over the next few days ๐
Thank you for your patience and support as we introduce this new service.