19/03/2026
Thank you to all our patients for your patience while we introduce and refine EMMA, our new telephone digital assistant. We know this is a change, and we truly appreciate your understanding as we continue to improve the system.
Due to the high volume of feedback and the level of demand on the practice, it isnât always possible for us to respond directly to every individual comment. Please be assured that all feedback is read, collated, and shared with our team, and we are actively using this to make improvements wherever we can.
We know it can sometimes feel confusing knowing the best way to get in touch, so hereâs a simple guide to help you reach the right team quickly and easily.
đ Calling us
When you call us, EMMA will answer your call. Hereâs what EMMA actually does:
⢠EMMA does not make any clinical decisions
⢠EMMA simply completes an online Accurx form on your behalf
⢠This is the same form our reception team would complete
⢠Your request is triaged by a clinician
⢠Youâll receive a response from a GP, nurse or receptionist, depending on urgency
EMMA helps reduce long waiting times on the phone, keeps lines free for urgent calls, and ensures your request reaches the right team promptly.
To help us respond as quickly as possible, it is very important that patients keep their contact details up to date, especially mobile numbers and email addresses. This ensures we can reach you without delay once your request has been triaged.
đť Accurx Online Forms
If you can access the internet, Accurx online forms are always the fastest and most efficient way to:
⢠Request medical help
⢠Submit administrative queries
⢠Ask for fit notes or letters
⢠Get advice or updates
⢠Send questions to the practice
Website link: https://accurx.nhs.uk/patient-initiated/c88041
đą The NHS App is the quickest way to manage routine healthcare needs without calling the practice. You can use it to:
â Check test results
â View and cancel appointments
â Order repeat prescriptions
â See hospital letters (where available)
â Receive messages from the practice
Using the NHS App helps keep phone lines available for patients who need urgent assistance.
When using EMMA It helps if you can:
⢠Speak clearly
⢠Keep answers short
⢠Reduce background noise where possible
This helps EMMA complete your form accurately and ensures your request reaches the correct team quickly.
We know any change to how you contact us can take a little time to get used to, and we truly appreciate your patience.
We will continue to refine EMMA, Accurx and our digital systems so that accessing care at Woodseats Medical Centre is as smooth and efficient as possible.
Contact us about your request