27/01/2026
Woodseats Medical Centre are committed to providing a safe, respectful, and supportive environment for both patients and staff.
Our team works hard every day to deliver high‑quality care, and we understand that accessing healthcare can sometimes feel stressful.
However, abuse towards our staff will never be acceptable.
We operate a strict Zero Tolerance Policy for any form of unacceptable behaviour, including:
- Verbal abuse, shouting, intimidation or threats
- Aggressive or confrontational behaviour
- Discrimination or derogatory language
- Physical aggression of any kind
Our staff have the right to work without fear, and we will always take action to protect their wellbeing. This may include asking individuals to leave the premises, removing them from the practice list, or involving the police where necessary.
We want to reassure our patients that we are always willing to listen and make improvements. Patients are welcome to raise concerns, complaints or provide feedback with our team in the correct and respectful manner, and we will ensure these are reviewed and escalated appropriately. What we will not accept is behaviour that is abusive, threatening, or disrespectful towards staff.
Thank you for helping us maintain a safe, respectful, and supportive environment for everyone who uses our services.
